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*** User reported failure at stage 8 *** |
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doronsh
Way2call Joined: Mar 16 2009 Status: Offline Points: 95 |
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Posted: Apr 21 2010 at 11:03am |
Please do the followings: 1. Go to www.way2call.com >>> downloads Update your device firmware version to 11.03.38 . 2. You device records indicate that it is PWC (Power Conference model) Send an email to way2call support and ask for Hi-Phone Maestro PWC key (You should indicate your maestro p/n and s/n |
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Andy
Newbie Joined: Sep 01 2009 Status: Offline Points: 10 |
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Way2call Drivers Information:
Package Version: 2.01.11 32bit OS version: 5.2.3790 Service Pack 2 Devices Information: 1. Hi-Phone Maestro 018011 Line1 2. Hi-Phone Maestro 018011 Line2 3. Hi-Phone Maestro 018011 Line3 4. Hi-Phone Maestro 018011 Line4 5. Hi-Phone Maestro 018011 Phone 6. Hi-Phone Maestro 018011 Headset Software Components: File: w2cUSBM.dll File: ScTspML.tsp File: w2cMultiOcx.ocx File: TestWiz.exe File: w2cMdSound.exe File: scwiz32.exe File: w2cTspSetup.exe File: \drivers\ScIPTsa.sys File: w2cRS232Wave.drv File: w2cUsb.dll File: ml_setup.exe File: w2cMultiInfo.exe
Audio OUT devices: Yes, using power supply.
I examined the modem, Top, Bottom, bot sides etc. it has the P/N and serial number.
But, nothing that looks like (IVR, PWD, or PWC).
I did do another test...
I took my Laptop, which I develop on using two single line modems, into the lab and plugged the Maestro into it. It imeadiately gave me error about a bad USB device.
I then unpluged the USB, and then the power supply. Plugged both back in.
It's working now. So something happened causing it to require a 'hard reset' (powered off).
Thanks Doronsh,
Andy
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doronsh
Way2call Joined: Mar 16 2009 Status: Offline Points: 95 |
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Way2call driver information report can be found at start menu >>> programs >>> way2call multiple Hi-Phone devices Are you using a power supply? What is your Hi-Phone Maestro model (IVR, PWD or PWC)? |
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Andy
Newbie Joined: Sep 01 2009 Status: Offline Points: 10 |
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Thanks Doronsh,
No other applications were running on the system.
Model: the box it came in shows it as as a "PM004LBL01"
Driver Information report... Where do I get that? I thought it was at the top of the log....
the "DLL Version: 13700" which changes with the drivers. The Drivers are "Way2Call Drivers 2.01.11"
"supports two headset " - Ok, that makes sense. But neither was plugged in.
I'll get a copy of the "multiple devices test application" and try it.
Another note... It does not show the "HI-Phone Destop USB" driver in Control Panel, Sounds and Audio, Audio tab. (with No "Remote" connction, I know that causes an issue)
Thanks,
Andy
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doronsh
Way2call Joined: Mar 16 2009 Status: Offline Points: 95 |
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Make sure that no other application is running while using the test wizard. What Maestro model are you using? Please include the Way2call driver information report. It is recommended to use the multiple devices test application, which can be downloaded from www.way2call.com >>> developers The Hi-Phone Maestro supports two headset (The first handset style RJ14, and the second is PC style mic and speaker |
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Andy
Newbie Joined: Sep 01 2009 Status: Offline Points: 10 |
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With the the "Way2Call Test Wizard" I get " *** User reported failure at stage 8 *** In the w2cLog.exe Log I get.... 0 14:25:15:707 [632] » DLL_PROCESS_ATTACH 1 14:25:15:722 [632] » InitializeDriver() Called, dwReserved=0, DLL Version: 13700 2 14:25:15:738 [632] » InitializeDriver() End OK, Num Devs = 0 3 14:25:25:249 [632] » ShutdownDriver() Called 4 14:25:25:249 [632] » ShutdownDriver() End OK 5 14:25:25:264 [632] » DLL_PROCESS_DETACH It is a Maestro Device. I have: - Rebooted several times. - Reinstalled the drivers - Powered down the PC - Unpluged/repluged the USB cable. This is all Way2call Software... Why does it say there are '0' devices? Another note: On the last test run I was doing it I got events: Device Event: 101 Headset 1 Plugged In The system is locked in lab, locked in a server cabinet. NO headset was plugged into it. That was the last time it worked. Where does the 2nd headset even plug into? Is it toasted?
Thanks,
Andy |
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