New Posts New Posts RSS Feed - Conference Problem
  FAQ FAQ  Forum Search   Events   Register Register  Login Login

Way2call telephony device is your ultimate telephony integration solution!

Conference Problem

 Post Reply Post Reply
Author
kfchai View Drop Down
Newbie
Newbie


Joined: Apr 21 2010
Status: Offline
Points: 7
Post Options Post Options   Thanks (0) Thanks(0)   Quote kfchai Quote  Post ReplyReply Direct Link To This Post Topic: Conference Problem
    Posted: Apr 21 2010 at 3:22am
Hi all, I'm testing the 3way conference by using Hiphone Maestro, below are the steps:

1. Add line 1 to conference A
2. Attach headset to line 1 (optional)
3. Add line 2 to conference B
4. Attach headset to line 2 (optional)

But the hiphoneM throws an errorCry to both line1 and line 2 with the following description:

Matrix Error: Feature

And both lines can't hear each other which indicated the conference cannot be established. 

What is the reason of the error, did I missed any step?
Back to Top
doronsh View Drop Down
Way2call
Way2call


Joined: Mar 16 2009
Status: Offline
Points: 95
Post Options Post Options   Thanks (0) Thanks(0)   Quote doronsh Quote  Post ReplyReply Direct Link To This Post Posted: Apr 21 2010 at 11:11am

Please indicate your Hi-Phone Maestro p/n and s/n.

The conference capabilities require a PWC model (Power Conference model)

It looks like a model error.

What is your Hi-Phone Maestro model (IVR, PWD or PWC)?

Back to Top
kfchai View Drop Down
Newbie
Newbie


Joined: Apr 21 2010
Status: Offline
Points: 7
Post Options Post Options   Thanks (0) Thanks(0)   Quote kfchai Quote  Post ReplyReply Direct Link To This Post Posted: Apr 21 2010 at 8:41pm
Originally posted by doronsh doronsh wrote:

Please indicate your Hi-Phone Maestro p/n and s/n.

The conference capabilities require a PWC model (Power Conference model)

It looks like a model error.

What is your Hi-Phone Maestro model (IVR, PWD or PWC)?


Hi Doronsh, thanks for the reply.

This is the info of the Hi-Phone Maestro I'm using:

P/N: PM004LBL01
S/N: 1026-02-018028

I'm not sure which model is it, couldn't find any label on the box. Ermm
Back to Top
doronsh View Drop Down
Way2call
Way2call


Joined: Mar 16 2009
Status: Offline
Points: 95
Post Options Post Options   Thanks (0) Thanks(0)   Quote doronsh Quote  Post ReplyReply Direct Link To This Post Posted: Apr 21 2010 at 10:42pm

Your Hi-Phone Maestro is PWD (Power Dialer) model.

In order to do conference, you need the PWC (Power Conference) model

The product can be upgraded

The key can be purchased on-line at www.way2call.com >>> store PWD to PWC key.

Back to Top
kfchai View Drop Down
Newbie
Newbie


Joined: Apr 21 2010
Status: Offline
Points: 7
Post Options Post Options   Thanks (0) Thanks(0)   Quote kfchai Quote  Post ReplyReply Direct Link To This Post Posted: Apr 22 2010 at 7:42pm
Hi doronsh,

Thanks for the info!
Back to Top
 Post Reply Post Reply

Forum Jump Forum Permissions View Drop Down



This page was generated in 1.156 seconds.