Conference Problem
Printed From: Way2call Communications
Category: Hi-Phone Software Development Kit (SDK)
Forum Name: Hi-Phone and .NET
Forum Description: Discussion on the Hi-Phone product family, its .NET interface, samples and development tools
URL: http://www.way2call.com/forum/forum_posts.asp?TID=67
Printed Date: Oct 06 2024 at 12:08pm
Topic: Conference Problem
Posted By: kfchai
Subject: Conference Problem
Date Posted: Apr 21 2010 at 3:22am
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Hi all, I'm testing the 3way conference by using Hiphone Maestro, below are the steps: 1. Add line 1 to conference A 2. Attach headset to line 1 (optional) 3. Add line 2 to conference B 4. Attach headset to line 2 (optional) But the hiphoneM throws an error  to both line1 and line 2 with the following description:Matrix Error: Feature And both lines can't hear each other which indicated the conference cannot be established. What is the reason of the error, did I missed any step?
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Replies:
Posted By: doronsh
Date Posted: Apr 21 2010 at 11:11am
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Please indicate your Hi-Phone Maestro p/n and s/n. The conference capabilities require a PWC model (Power Conference model) It looks like a model error. What is your Hi-Phone Maestro model (IVR, PWD or PWC)? |
Posted By: kfchai
Date Posted: Apr 21 2010 at 8:41pm
Hi Doronsh, thanks for the reply. This is the info of the Hi-Phone Maestro I'm using: P/N: PM004LBL01 S/N: 1026-02-018028 I'm not sure which model is it, couldn't find any label on the box.
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doronsh wrote:Posted By: doronsh
Date Posted: Apr 21 2010 at 10:42pm
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Your Hi-Phone Maestro is PWD (Power Dialer) model. In order to do conference, you need the PWC (Power Conference) model The product can be upgraded The key can be purchased on-line at http://www.way2call.com/ - www.way2call.com >>> store PWD to PWC key. |
Posted By: kfchai
Date Posted: Apr 22 2010 at 7:42pm
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Hi doronsh, Thanks for the info!
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