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Conference Problem

Printed From: Way2call Communications
Category: Hi-Phone Software Development Kit (SDK)
Forum Name: Hi-Phone and .NET
Forum Description: Discussion on the Hi-Phone product family, its .NET interface, samples and development tools
URL: http://www.way2call.com/forum/forum_posts.asp?TID=67
Printed Date: Sep 15 2019 at 7:01pm


Topic: Conference Problem
Posted By: kfchai
Subject: Conference Problem
Date Posted: Apr 21 2010 at 3:22am
Hi all, I'm testing the 3way conference by using Hiphone Maestro, below are the steps:

1. Add line 1 to conference A
2. Attach headset to line 1 (optional)
3. Add line 2 to conference B
4. Attach headset to line 2 (optional)

But the hiphoneM throws an errorCry to both line1 and line 2 with the following description:

Matrix Error: Feature

And both lines can't hear each other which indicated the conference cannot be established. 

What is the reason of the error, did I missed any step?



Replies:
Posted By: doronsh
Date Posted: Apr 21 2010 at 11:11am

Please indicate your Hi-Phone Maestro p/n and s/n.

The conference capabilities require a PWC model (Power Conference model)

It looks like a model error.

What is your Hi-Phone Maestro model (IVR, PWD or PWC)?



Posted By: kfchai
Date Posted: Apr 21 2010 at 8:41pm
Originally posted by doronsh doronsh wrote:

Please indicate your Hi-Phone Maestro p/n and s/n.

The conference capabilities require a PWC model (Power Conference model)

It looks like a model error.

What is your Hi-Phone Maestro model (IVR, PWD or PWC)?


Hi Doronsh, thanks for the reply.

This is the info of the Hi-Phone Maestro I'm using:

P/N: PM004LBL01
S/N: 1026-02-018028

I'm not sure which model is it, couldn't find any label on the box. Ermm


Posted By: doronsh
Date Posted: Apr 21 2010 at 10:42pm

Your Hi-Phone Maestro is PWD (Power Dialer) model.

In order to do conference, you need the PWC (Power Conference) model

The product can be upgraded

The key can be purchased on-line at http://www.way2call.com/ - www.way2call.com >>> store PWD to PWC key.



Posted By: kfchai
Date Posted: Apr 22 2010 at 7:42pm
Hi doronsh,

Thanks for the info!



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