* User reported failure at stage 8 *

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   Please do the followings:
1.       Go to www.way2call.com >>> downloads
Update your device firmware version to 11.03.38 .
2.       You device records indicate that it is PWC (Power Conference model)
Send an email to way2call support and ask for Hi-Phone Maestro PWC key (You should indicate your maestro p/n and s/n

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doronsh Members Profile Send Private Message Find Members Posts Add to Buddy List Way2call Joined: Mar 16 2009 Status: Offline Points: 95	Post Options Post Reply Quote doronsh Report Post Thanks(0) Quote Reply Topic: * User reported failure at stage 8 * Posted: Apr 21 2010 at 11:03am
	Please do the followings: 1. Go to www.way2call.com >>> downloads Update your device firmware version to 11.03.38 . 2. You device records indicate that it is PWC (Power Conference model) Send an email to way2call support and ask for Hi-Phone Maestro PWC key (You should indicate your maestro p/n and s/n

Andy Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: Sep 01 2009 Status: Offline Points: 10	Post Options Post Reply Quote Andy Report Post Thanks(0) Quote Reply Posted: Apr 20 2010 at 3:56pm
	Way2call Drivers Information: Package Version: 2.01.11 32bit OS version: 5.2.3790 Service Pack 2 Devices Information: 1. Hi-Phone Maestro 018011 Line1 Firmware Version: 11.03.14 P/N: PM004LBL01 S/N: 1026-02-018011 2. Hi-Phone Maestro 018011 Line2 Firmware Version: 11.03.14 P/N: PM004LBL01 S/N: 1026-02-018011 3. Hi-Phone Maestro 018011 Line3 Firmware Version: 11.03.14 P/N: PM004LBL01 S/N: 1026-02-018011 4. Hi-Phone Maestro 018011 Line4 Firmware Version: 11.03.14 P/N: PM004LBL01 S/N: 1026-02-018011 5. Hi-Phone Maestro 018011 Phone Firmware Version: 11.03.14 P/N: PM004LBL01 S/N: 1026-02-018011 6. Hi-Phone Maestro 018011 Headset Firmware Version: 11.03.14 P/N: PM004LBL01 S/N: 1026-02-018011 Software Components: File: w2cUSBM.dll Description: Way2call Multiple Hi-Phone Devices DLL Version: 1.3.7.0 Build: b004 File: ScTspML.tsp Description: Way2call Multiple Hi-Phone Devices TSP Version: 2.01.11 Build: 0 File: w2cMultiOcx.ocx Description: Way2call Multiple Hi-Phone Devices OCX Version: 1.0.0.4 Build: 0 File: TestWiz.exe Description: Way2call Multiple Hi-Phone Devices Test Wizard Version: 2.00.34 Build: 0 File: w2cMdSound.exe Description: Way2call Multiple Devices As Sound Cards Version: 1.0.0.7 Build: 0 File: scwiz32.exe Description: Way2Call Multiple Hi-Phone Devices PBX Wizard Version: 2.00.34 Build: 0 File: w2cTspSetup.exe Description: Way2call TAPI Setup Version: 1.0.0.2 Build: 0 File: \drivers\ScIPTsa.sys Not required - For RS232 devices. File: w2cRS232Wave.drv Not required - For RS232 devices. File: w2cUsb.dll Description: Hi-Phone User Mode Device Driver Version: 2.0.9.2 Build: b0001 File: ml_setup.exe Description: Way2call Multiple Hi-Phone Devices Drivers installer Version: 2.0.0.43 Build: b001 File: w2cMultiInfo.exe Description: Way2call drivers infromation Version: 1.0.0.4 Build: 0 Audio IN devices: 0. Hi-Phone Maestro (Aux-A) 1. SoundMAX Digital Audio 2. Hi-Phone Maestro (Line 1) 3. Hi-Phone Maestro (Line 2) 4. Hi-Phone Maestro (Line 3) 5. Hi-Phone Maestro (Line 4) Audio OUT devices: 0. Hi-Phone Maestro (Aux-B) 1. SoundMAX Digital Audio 2. Hi-Phone Maestro (Line 1) 3. Hi-Phone Maestro (Line 2) 4. Hi-Phone Maestro (Line 3) 5. Hi-Phone Maestro (Line 4) 6. Hi-Phone Maestro (Aux-A) --------------------------------------------------- Yes, using power supply. I examined the modem, Top, Bottom, bot sides etc. it has the P/N and serial number. But, nothing that looks like (IVR, PWD, or PWC). I did do another test... I took my Laptop, which I develop on using two single line modems, into the lab and plugged the Maestro into it. It imeadiately gave me error about a bad USB device. I then unpluged the USB, and then the power supply. Plugged both back in. It's working now. So something happened causing it to require a 'hard reset' (powered off). Thanks Doronsh, Andy

doronsh Members Profile Send Private Message Find Members Posts Add to Buddy List Way2call Joined: Mar 16 2009 Status: Offline Points: 95	Post Options Post Reply Quote doronsh Report Post Thanks(0) Quote Reply Posted: Apr 20 2010 at 2:54pm
	Way2call driver information report can be found at start menu >>> programs >>> way2call multiple Hi-Phone devices Are you using a power supply? What is your Hi-Phone Maestro model (IVR, PWD or PWC)?

Andy Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: Sep 01 2009 Status: Offline Points: 10	Post Options Post Reply Quote Andy Report Post Thanks(0) Quote Reply Posted: Apr 20 2010 at 2:48pm
	Thanks Doronsh, No other applications were running on the system. Model: the box it came in shows it as as a "PM004LBL01" Driver Information report... Where do I get that? I thought it was at the top of the log.... the "DLL Version: 13700" which changes with the drivers. The Drivers are "Way2Call Drivers 2.01.11" "supports two headset " - Ok, that makes sense. But neither was plugged in. I'll get a copy of the "multiple devices test application" and try it. Another note... It does not show the "HI-Phone Destop USB" driver in Control Panel, Sounds and Audio, Audio tab. (with No "Remote" connction, I know that causes an issue) Thanks, Andy

doronsh Members Profile Send Private Message Find Members Posts Add to Buddy List Way2call Joined: Mar 16 2009 Status: Offline Points: 95	Post Options Post Reply Quote doronsh Report Post Thanks(0) Quote Reply Posted: Apr 20 2010 at 2:16pm
	Make sure that no other application is running while using the test wizard. What Maestro model are you using? Please include the Way2call driver information report. It is recommended to use the multiple devices test application, which can be downloaded from www.way2call.com >>> developers The Hi-Phone Maestro supports two headset (The first handset style RJ14, and the second is PC style mic and speaker

Andy Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: Sep 01 2009 Status: Offline Points: 10	Post Options Post Reply Quote Andy Report Post Thanks(0) Quote Reply Posted: Apr 20 2010 at 1:45pm
	With the the "Way2Call Test Wizard" I get " * User reported failure at stage 8 * In the w2cLog.exe Log I get.... 0 14:25:15:707 [632] » DLL_PROCESS_ATTACH 1 14:25:15:722 [632] » InitializeDriver() Called, dwReserved=0, DLL Version: 13700 2 14:25:15:738 [632] » InitializeDriver() End OK, Num Devs = 0 3 14:25:25:249 [632] » ShutdownDriver() Called 4 14:25:25:249 [632] » ShutdownDriver() End OK 5 14:25:25:264 [632] » DLL_PROCESS_DETACH It is a Maestro Device. I have: - Rebooted several times. - Reinstalled the drivers - Powered down the PC - Unpluged/repluged the USB cable. This is all Way2call Software... Why does it say there are '0' devices? Another note: On the last test run I was doing it I got events: Device Event: 101 Headset 1 Plugged In Device Event: 103 Headset 2 Plugged In The system is locked in lab, locked in a server cabinet. NO headset was plugged into it. That was the last time it worked. Where does the 2nd headset even plug into? Is it toasted? Thanks, Andy

*** User reported failure at stage 8 ***

* User reported failure at stage 8 *