Device Failure

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   I have a brand new Maestro model, and after a few hours of use, I disconnected the device from the PC, and when I reconnected it, it was dead. I.E. The power light is on but the USB light is off,  and the PC does not detect the device. I tried a different cable, different PC, to no avail.

Any body have a tip what to do and what caused this failure?

Thanks

P.S. I must say that during the few hours that the device worked, it worked beautifully, much better than any voice modem that I have tested [and I have tried many modems]

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moses Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: Apr 02 2012 Status: Offline Points: 5	Post Options Post Reply Quote moses Report Post Thanks(0) Quote Reply Topic: Device Failure Posted: Apr 02 2012 at 4:15pm
	I have a brand new Maestro model, and after a few hours of use, I disconnected the device from the PC, and when I reconnected it, it was dead. I.E. The power light is on but the USB light is off, and the PC does not detect the device. I tried a different cable, different PC, to no avail. Any body have a tip what to do and what caused this failure? Thanks P.S. I must say that during the few hours that the device worked, it worked beautifully, much better than any voice modem that I have tested [and I have tried many modems]

moses Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: Apr 02 2012 Status: Offline Points: 5	Post Options Post Reply Quote moses Report Post Thanks(0) Quote Reply Posted: Apr 17 2012 at 11:55am
	Thank you for solving the problem Doronsh!

freinds Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: Apr 18 2012 Status: Offline Points: 5	Post Options Post Reply Quote freinds Report Post Thanks(0) Quote Reply Posted: Apr 18 2012 at 9:58am
	I have the same problem, how did you solve it? Thanks

moses Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: Apr 02 2012 Status: Offline Points: 5	Post Options Post Reply Quote moses Report Post Thanks(0) Quote Reply Posted: Apr 19 2012 at 2:36am
	Contact support and I hope they will help you like they helped me.

freinds Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: Apr 18 2012 Status: Offline Points: 5	Post Options Post Reply Quote freinds Report Post Thanks(0) Quote Reply Posted: Apr 19 2012 at 2:46am
	Thanks for your reply. Was it a quick fix? Are you able to give me an idea of the problem? If not I will contact support. Thanks again.

moses Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: Apr 02 2012 Status: Offline Points: 5	Post Options Post Reply Quote moses Report Post Thanks(0) Quote Reply Posted: Apr 19 2012 at 9:23am
	Since it was brand new, they gave me good service and simply replaced it. I do not know if there is any other fix. Sorry I wasn't clear in the first place.

freinds Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: Apr 18 2012 Status: Offline Points: 5	Post Options Post Reply Quote freinds Report Post Thanks(0) Quote Reply Posted: Apr 19 2012 at 9:25am
	Thanks for your help, I will get it replaced.