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Device Failure

Printed From: Way2call Communications
Category: Hi-Phone products
Forum Name: Hi-Phone Maestro
Forum Description: Discussion on the Hi-Phone Maestro features and capabilities
Printed Date: Mar 02 2024 at 12:21am

Topic: Device Failure
Posted By: moses
Subject: Device Failure
Date Posted: Apr 02 2012 at 4:15pm
I have a brand new Maestro model, and after a few hours of use, I disconnected the device from the PC, and when I reconnected it, it was dead. I.E. The power light is on but the USB light is off,  and the PC does not detect the device. I tried a different cable, different PC, to no avail.

Any body have a tip what to do and what caused this failure?


P.S. I must say that during the few hours that the device worked, it worked beautifully, much better than any voice modem that I have tested [and I have tried many modems]

Posted By: moses
Date Posted: Apr 17 2012 at 11:55am
Thank you for solving the problem Doronsh!

Posted By: freinds
Date Posted: Apr 18 2012 at 9:58am
I have the same problem, how did you solve it?  Thanks

Posted By: moses
Date Posted: Apr 19 2012 at 2:36am
Contact support and I hope they will help you like they helped me.

Posted By: freinds
Date Posted: Apr 19 2012 at 2:46am
Thanks for your reply.  Was it a quick fix?  Are you able to give me an idea of the problem?  If not I will contact support.  Thanks again.

Posted By: moses
Date Posted: Apr 19 2012 at 9:23am
Since it was brand new, they gave me good service and simply replaced it. I do not know if there is any other fix. Sorry I wasn't clear in the first place.

Posted By: freinds
Date Posted: Apr 19 2012 at 9:25am
Thanks for your help, I will get it replaced.

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