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Hi-Phone DesktopPro microphone issue |
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dtompos
Newbie Joined: Sep 26 2011 Status: Offline Points: 1 |
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Posted: Sep 26 2011 at 4:24pm |
I have a Hi-Phone Desktop Pro I'm using with the Plantronics Vista M22 Adapter and Plantronics H261N headset, in conjunction with SmartCall. The microphone for this device on this particular machine does not seem to want to work, users can hear what the person on the other end of the line are saying, but cannot be heard themselves. When I try to run the Way2call Test Wizard, I get the following errors. Short Event: Code=0000007f Data=00000000
CAPS_HAS_PHONE CAPS_CONTROLS_PHONE CAPS_HAS_LINE CAPS_CONTROLS_LINE CAPS_HAS_HEADSET_1 CAPS_CONTROLS_HEADSET_1 CAPS_CAN_DIAL_DTMF CAPS_CAN_DIAL_PULSE CAPS_CAN_ANALIZE_LINE CAPS_REMOTE_DTMF_DETECT CAPS_LOCAL_DTMF_DETECT CAPS_HANDSET_STATUS CAPS_HEADSET_1_STATUS CAPS_CAN_FLASH_OFF_HOOK CAPS_CALLER_ID CAPS_AUDIO_IN CAPS_AUDIO_OUT CAPS_RINGER CAPS_RING_DETECTION CAPS_CONTROL_RING_FREQ CAPS_CAN_GENERATE_TONES CAPS_HAS_EXT_CAPS CAPS_EXT_CAN_MUTE_AUDIO_TO_LINE CAPS_EXT_SWITCH_PHONE_HEADSET CAPS_EXT_CAN_HOLD_WITHOUT_PBX CAPS_EXT_CONTROLS_DAA_IMPEDANCE CAPS_EXT_DETECT_EXTENDED_TONES CAPS_EXT_CONTROLS_PROGRESS_TONE_VOLUME CAPS_EXT_VOICE_AND_CALL_PROGRESS CAPS_EXT_CAN_MUTE_AUDIO_FROM_LINE MASK_EXT_CAN_SET_TIMES_FOR_FLASH MASK_EXT_DETECTS_LOOP_CURRENT_DROP MASK_EXT_CAN_DO_ECHO_CANCELLATION MASK_EXT_DETECTS_SIT MASK_EXT_CIDCW_SEPERATE_EVENT MASK_EXT_GENERATE_CID MASK_EXT_DISTINCTIVE_RINGING MASK_EXT_RESERVED1 MASK_EXT_RESERVED2 MASK_EXT_MORE_CAPS H/W Capabilities word=efd9f03f H/W Ext. Capabilities word=00fbc37f S/W Version=1.3.6.9 F/W Version=10.03.23 S/N=HD00PRGR01103105021301 *** User reported failure at stage 2 *** Short Event: Code=000001f2 Data=00000000 Short Event: Code=000001f2 Data=00000000 *** User reported failure at stage 5 *** And here is the driver information:
Way2call Drivers Information:
Package Version: 2.00.95
OS version: 5.1.2600 Service Pack 3
Device Information:
1. Hi-Phone Desktop Pro. 021301
Firmware Version: 10.03.23 P/N: HD00PRGR01 S/N: 1031-05-021301 Software Components:
File: w2cUSBM.dll
Description: Way2call Multiple Hi-Phone Devices DLL Version: 1.3.6.9 Build: b009 File: ScTspML.tsp
Description: Way2call Multiple Hi-Phone Devices TSP Version: 2.00.88 Build: 0 File: w2cMultiOcx.ocx
Description: Way2call Multiple Hi-Phone Devices OCX Version: 1.0.0.4 Build: 0 File: TestWiz.exe
Description: Way2Call Multiple Hi-Phone Devices Test Wizard Version: 2.00.34 Build: 0 File: w2cMdSound.exe
Description: Way2call Multiple Devices As Sound Cards Version: 1.0.0.7 Build: 0 File: scwiz32.exe
Description: Way2Call Multiple Hi-Phone Devices PBX Wizard Version: 2.00.34 Build: 0 File: w2cTspSetup.exe
Description: Way2call TAPI Setup Version: 1.0.0.2 Build: 0 File: \drivers\ScIPTsa.sys
Not required - For RS232 devices. File: w2cRS232Wave.drv
Not required - For RS232 devices. File: w2cUsb.dll
Description: Hi-Phone User Mode Device Driver Version: 2.0.9.2 Build: b0001 File: ml_setup.exe
Description: Way2call Multiple Hi-Phone Devices Drivers installer Version: 2.0.0.42 Build: b001 File: w2cMultiInfo.exe
Description: Way2call drivers infromation Version: 1.0.0.4 Build: 0 Audio IN devices: 0. Hi-Phone Desktop Pro. 1. SoundMAX HD Audio 2. Hi-Phone Desktop Pro. Aux Audio OUT devices:
0. Hi-Phone Desktop Pro. 1. SoundMAX HD Audio I do have to mention that this particular machine was experiencing some svchost.exe crashing problems earlier which I have since resolved, and the microphone issue seems to have only cropped up afterwards. Any help would be greatly appreciated.
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