Problems with Hi-Phone USB Desktop on Windows 7

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   OK...problem again.  Same issue...whenever Hinkle updates itself, I have to go in and copy and paste that same .dll file into their files and replace it.  
Usually, that solves the problem.  Today, it did not.  Any ideas?

Thanks as always!

Brian

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BrianFella Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: Oct 13 2010 Status: Offline Points: 10	Post Options Post Reply Quote BrianFella Report Post Thanks(0) Quote Reply Topic: Problems with Hi-Phone USB Desktop on Windows 7 Posted: Dec 22 2010 at 5:34pm
	OK...problem again. Same issue...whenever Hinkle updates itself, I have to go in and copy and paste that same .dll file into their files and replace it. Usually, that solves the problem. Today, it did not. Any ideas? Thanks as always! Brian

BrianFella Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: Oct 13 2010 Status: Offline Points: 10	Post Options Post Reply Quote BrianFella Report Post Thanks(0) Quote Reply Posted: Oct 21 2010 at 6:36pm
	You are a genius! It worked...deleting it did not, but replacing it did. It is saving me an immense amount of time & mental energy. Thank you, thank you, thank you!!!!!!

doronsh Members Profile Send Private Message Find Members Posts Add to Buddy List Way2call Joined: Mar 16 2009 Status: Offline Points: 95	Post Options Post Reply Quote doronsh Report Post Thanks(0) Quote Reply Posted: Oct 19 2010 at 4:35pm
	If you prefer not to delete the w2cusb.dll file from the Hinkle directory, you can just replace the file Close the Hinkle application. Go to c:\windows\SysWOW64 directory Copy w2cusb.dll from the WOW64 to the Hinkle directory where the w2cusb.dll is located Replace or overwrite it, if prompt Restart the PC Check if it works

doronsh Members Profile Send Private Message Find Members Posts Add to Buddy List Way2call Joined: Mar 16 2009 Status: Offline Points: 95	Post Options Post Reply Quote doronsh Report Post Thanks(0) Quote Reply Posted: Oct 19 2010 at 4:20pm
	Believe it or not. Although there are hundreds of telephony applications, that work with the Way2call Hi-Phone products, we familiar with the Hinkle application. This fix is for WIN7 only. Close the Hinkle application Please go to the Hinkle directory. Delete the file w2cusb.dll Restart the PC. Make sure that the latest Hi-Phone drivers are installed. 2.01.16 Check if it works Edited by admin - Oct 19 2010 at 4:38pm

BrianFella Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: Oct 13 2010 Status: Offline Points: 10	Post Options Post Reply Quote BrianFella Report Post Thanks(0) Quote Reply Posted: Oct 19 2010 at 1:37pm
	OK...the application I'm using is very proprietary & I doubt you'd have any experience with it. It is a program called "Hinkle" and it's used by the company Direct Buy for telemarketing. I plug my headset into a Plantronics amplifier, which is plugged into the Way2Call USB device. I do not know what you mean by "setting." My driver settings are as follows: Way2call Drivers Information: Package Version: 2.01.16.1 64bit OS version: 6.1.7600 Device Information: 1. Hi-Phone Desktop USB 003784 Firmware Version: 4.02.36 P/N: HD00USGR01 S/N: 1011-07-003784 Software Components: File: ScTsp64.tsp Description: Way2call Multiple Hi-Phone Devices TSP Version: 2.01.16 Build: 0 File: scwiz32.exe Description: Way2Call Multiple Hi-Phone Devices PBX Wizard Version: 2.00.34 Build: 0 File: TestWiz.exe Description: Way2call Multiple Hi-Phone Devices Test Wizard Version: 2.00.34 Build: 0 File: w2cMdSound.exe Description: Way2call Multiple Devices As Sound Cards Version: 1.0.0.7 Build: 0 File: w2cTspSetup64.exe Description: Way2call TAPI Setup Version: 1.0.0.2 Build: 0 File: ml_setup.exe Description: Way2call Multiple Hi-Phone Devices Drivers installer Version: 2.0.2.11 Build: b002 File: w2cMultiInfo64.exe Description: Way2call drivers infromation Version: 1.0.0.4 Build: 0 File: w2cUSB.dll Description: Hi-Phone User Mode Device Driver Version: 2.0.9.2 Build: b0001 File: w2cUSBM.dll Description: Way2call Multiple Hi-Phone Devices DLL Version: 1.3.7.0 Build: b004 File: w2cUSBM64.dll Description: Way2call Multiple Hi-Phone Devices DLL Version: 1.3.7.0 Build: b002 Audio IN devices: 0. Microphone (Hi-Phone Desktop US 1. Digital Audio Interface (Hi-Pho 2. Microphone (Realtek High Defini Audio OUT devices: 0. Speakers (Realtek High Definiti 1. Speakers (Hi-Phone Desktop USB) 2. Realtek Digital Output (Realtek

doronsh Members Profile Send Private Message Find Members Posts Add to Buddy List Way2call Joined: Mar 16 2009 Status: Offline Points: 95	Post Options Post Reply Quote doronsh Report Post Thanks(0) Quote Reply Posted: Oct 19 2010 at 9:04am
	What software application are you using? Also please provide your setting. Are you using headset connected to the Hi-Phone, or connected to the PC?

BrianFella Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: Oct 13 2010 Status: Offline Points: 10	Post Options Post Reply Quote BrianFella Report Post Thanks(0) Quote Reply Posted: Oct 18 2010 at 4:19pm
	Excellent. Problem solved! Thanks so much for your help. Another challenge - the software that I use to make calls is acting like the way2call cannot hear the phone ringing or people speaking. It should hang up the phone after 4-5 rings and dial the next #, and it should also make my microphone go hot when someone answers. Any idea why that would work fine on XP but not on Win 7? Thanks!

doronsh Members Profile Send Private Message Find Members Posts Add to Buddy List Way2call Joined: Mar 16 2009 Status: Offline Points: 95	Post Options Post Reply Quote doronsh Report Post Thanks(0) Quote Reply Posted: Oct 14 2010 at 1:41pm
	Yes, Use the latest Hi-Phone 64 bit drivers

BrianFella Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: Oct 13 2010 Status: Offline Points: 10	Post Options Post Reply Quote BrianFella Report Post Thanks(0) Quote Reply Posted: Oct 14 2010 at 12:37pm
	Thank you...that makes a lot of sense. I'm beginning the process now on the XP machine. One question - I assume I need the most recent 64 bit drivers on the Win 7 machine?

doronsh Members Profile Send Private Message Find Members Posts Add to Buddy List Way2call Joined: Mar 16 2009 Status: Offline Points: 95	Post Options Post Reply Quote doronsh Report Post Thanks(0) Quote Reply Posted: Oct 14 2010 at 12:03am
	Its very simple. New device comes with WIN 7 compatible fw. Since you are using older fw version, it should be updated to support the changes made by MS in the WIN 7 audio system. The firmware utility run only on WIN XP. Once the fw has been updated on WIN XP, the device works on WIN 7. 1. Connect the device to a PC machine with WIN XP 2. Download the fw upgrade for your device (make sure the part number match) 3. Read the Hi-Phone Desktop USB firmware update reference guide (It always good) 4. Run the fw upgrade utility 5. Disconnect the device from the XP machine. 6. Connect the device to a WIN 7 machine 7. :-) Dont use WIN 7 to upgrade the device fw. Dont use wrong device part number when choosing the fw utility.