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Problems with Hi-Phone USB Desktop on Windows 7

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BrianFella View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote BrianFella Quote  Post ReplyReply Direct Link To This Post Topic: Problems with Hi-Phone USB Desktop on Windows 7
    Posted: Dec 22 2010 at 5:34pm
OK...problem again.  Same issue...whenever Hinkle updates itself, I have to go in and copy and paste that same .dll file into their files and replace it.  

Usually, that solves the problem.  Today, it did not.  Any ideas?

Thanks as always!

Brian
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BrianFella View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote BrianFella Quote  Post ReplyReply Direct Link To This Post Posted: Oct 21 2010 at 6:36pm
SmileSmileSmileSmileClapClapClapClapClapClapClapClap

You are a genius!  It worked...deleting it did not, but replacing it did.  It is saving me an immense amount of time & mental energy.

Thank you, thank you, thank you!!!!!!

SmileSmile

ClapClapClapClapClap

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doronsh View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote doronsh Quote  Post ReplyReply Direct Link To This Post Posted: Oct 19 2010 at 4:35pm
If you prefer not to delete the w2cusb.dll file from the Hinkle directory, you can just replace the file
Close the Hinkle application.
Go to  c:\windows\SysWOW64 directory
Copy w2cusb.dll from the WOW64 to the Hinkle directory where the w2cusb.dll is located
Replace or overwrite it, if prompt
Restart the PC
Check if it works
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doronsh View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote doronsh Quote  Post ReplyReply Direct Link To This Post Posted: Oct 19 2010 at 4:20pm
Believe it or not.
Although there are hundreds of telephony applications, that work with the Way2call Hi-Phone products, we familiar with the Hinkle application.
This fix is for WIN7 only.
Close the Hinkle application
Please go to the Hinkle directory.
Delete the file w2cusb.dll
Restart the PC.
Make sure that the latest Hi-Phone drivers are installed. 2.01.16
Check if it works


Edited by admin - Oct 19 2010 at 4:38pm
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BrianFella View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote BrianFella Quote  Post ReplyReply Direct Link To This Post Posted: Oct 19 2010 at 1:37pm
OK...the application I'm using is very proprietary & I doubt you'd have any experience with it.  It is a program called "Hinkle" and it's used by the company Direct Buy for telemarketing.

I plug my headset into a Plantronics amplifier, which is plugged into the Way2Call USB device.  I do not know what you mean by "setting."  

My driver settings are as follows:

Way2call Drivers Information:

Package Version: 2.01.16.1 64bit

OS version: 6.1.7600  

Device Information:

1. Hi-Phone Desktop USB 003784
    Firmware Version: 4.02.36
    P/N: HD00USGR01
    S/N: 1011-07-003784
 

Software Components: 

File: ScTsp64.tsp
    Description: Way2call Multiple Hi-Phone Devices TSP
    Version: 2.01.16
    Build: 0

File: scwiz32.exe
    Description: Way2Call Multiple Hi-Phone Devices PBX Wizard
    Version: 2.00.34
    Build: 0

File: TestWiz.exe
    Description: Way2call Multiple Hi-Phone Devices Test Wizard
    Version: 2.00.34
    Build: 0

File: w2cMdSound.exe
    Description: Way2call Multiple Devices As Sound Cards
    Version: 1.0.0.7
    Build: 0

File: w2cTspSetup64.exe
    Description: Way2call TAPI Setup
    Version: 1.0.0.2
    Build: 0

File: ml_setup.exe
    Description: Way2call Multiple Hi-Phone Devices Drivers installer
    Version: 2.0.2.11
    Build: b002

File: w2cMultiInfo64.exe
    Description: Way2call drivers infromation
    Version: 1.0.0.4
    Build: 0

File: w2cUSB.dll
    Description: Hi-Phone User Mode Device Driver
    Version: 2.0.9.2
    Build: b0001

File: w2cUSBM.dll
    Description: Way2call Multiple Hi-Phone Devices DLL
    Version: 1.3.7.0
    Build: b004

File: w2cUSBM64.dll
    Description: Way2call Multiple Hi-Phone Devices DLL
    Version: 1.3.7.0
    Build: b002


Audio IN devices: 
  0. Microphone (Hi-Phone Desktop US
  1. Digital Audio Interface (Hi-Pho
  2. Microphone (Realtek High Defini

Audio OUT devices: 
  0. Speakers (Realtek High Definiti
  1. Speakers (Hi-Phone Desktop USB)
  2. Realtek Digital Output (Realtek

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doronsh View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote doronsh Quote  Post ReplyReply Direct Link To This Post Posted: Oct 19 2010 at 9:04am
What software application are you using?
Also please provide your setting. Are you using headset connected to the Hi-Phone, or connected to the PC?
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Post Options Post Options   Thanks (0) Thanks(0)   Quote BrianFella Quote  Post ReplyReply Direct Link To This Post Posted: Oct 18 2010 at 4:19pm
Excellent.  Problem solved!  Thanks so much for your help.

Another challenge - the software that I use to make calls is acting like the way2call cannot hear the phone ringing or people speaking.  It should hang up the phone after 4-5 rings and dial the next #, and it should also make my microphone go hot when someone answers.

Any idea why that would work fine on XP but not on Win 7?

Thanks!  Wink
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doronsh View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote doronsh Quote  Post ReplyReply Direct Link To This Post Posted: Oct 14 2010 at 1:41pm
Yes, Use the latest Hi-Phone 64 bit drivers
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Post Options Post Options   Thanks (0) Thanks(0)   Quote BrianFella Quote  Post ReplyReply Direct Link To This Post Posted: Oct 14 2010 at 12:37pm
Thank you...that makes a lot of sense.  I'm beginning the process now on the XP machine.  One question - I assume I need the most recent 64 bit drivers on the Win 7 machine?
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Post Options Post Options   Thanks (0) Thanks(0)   Quote doronsh Quote  Post ReplyReply Direct Link To This Post Posted: Oct 14 2010 at 12:03am

Its very simple.
New device comes with WIN 7 compatible fw.
Since you are using older fw version, it should be updated to support the changes made by MS in the WIN 7 audio system.
The firmware utility run only on WIN XP.
Once the fw has been updated on WIN XP, the device works on WIN 7.
1. Connect the device to a PC machine with WIN XP
2. Download the fw upgrade for your device (make sure the part number match)
3. Read the Hi-Phone Desktop  USB firmware update  reference guide (It always good)
4. Run the fw upgrade utility
5. Disconnect the device from the XP machine.
6. Connect the device  to a WIN 7 machine
7. :-)

Dont use WIN 7 to upgrade the device fw.
Dont use wrong device part number when choosing the fw utility.
 
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