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Problems with Hi-Phone USB Desktop on Windows 7 |
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BrianFella
Newbie Joined: Oct 13 2010 Status: Offline Points: 10 |
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Posted: Dec 22 2010 at 5:34pm |
OK...problem again. Same issue...whenever Hinkle updates itself, I have to go in and copy and paste that same .dll file into their files and replace it.
Usually, that solves the problem. Today, it did not. Any ideas? Thanks as always! Brian
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BrianFella
Newbie Joined: Oct 13 2010 Status: Offline Points: 10 |
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You are a genius! It worked...deleting it did not, but replacing it did. It is saving me an immense amount of time & mental energy. Thank you, thank you, thank you!!!!!! |
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doronsh
Way2call Joined: Mar 16 2009 Status: Offline Points: 95 |
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If you prefer not to delete the w2cusb.dll file from the Hinkle directory, you can just replace the file
Close the Hinkle application. Go to c:\windows\SysWOW64 directory Copy w2cusb.dll from the WOW64 to the Hinkle directory where the w2cusb.dll is located Replace or overwrite it, if prompt Restart the PC Check if it works
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doronsh
Way2call Joined: Mar 16 2009 Status: Offline Points: 95 |
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Believe it or not.
Although there are hundreds of telephony applications, that work with the Way2call Hi-Phone products, we familiar with the Hinkle application. This fix is for WIN7 only. Close the Hinkle application Please go to the Hinkle directory. Delete the file w2cusb.dll Restart the PC. Make sure that the latest Hi-Phone drivers are installed. 2.01.16 Check if it works Edited by admin - Oct 19 2010 at 4:38pm |
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BrianFella
Newbie Joined: Oct 13 2010 Status: Offline Points: 10 |
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OK...the application I'm using is very proprietary & I doubt you'd have any experience with it. It is a program called "Hinkle" and it's used by the company Direct Buy for telemarketing.
I plug my headset into a Plantronics amplifier, which is plugged into the Way2Call USB device. I do not know what you mean by "setting." My driver settings are as follows: Way2call Drivers Information: Package Version: 2.01.16.1 64bit OS version: 6.1.7600 Device Information: 1. Hi-Phone Desktop USB 003784 Firmware Version: 4.02.36 P/N: HD00USGR01 S/N: 1011-07-003784 Software Components: File: ScTsp64.tsp Description: Way2call Multiple Hi-Phone Devices TSP Version: 2.01.16 Build: 0 File: scwiz32.exe Description: Way2Call Multiple Hi-Phone Devices PBX Wizard Version: 2.00.34 Build: 0 File: TestWiz.exe Description: Way2call Multiple Hi-Phone Devices Test Wizard Version: 2.00.34 Build: 0 File: w2cMdSound.exe Description: Way2call Multiple Devices As Sound Cards Version: 1.0.0.7 Build: 0 File: w2cTspSetup64.exe Description: Way2call TAPI Setup Version: 1.0.0.2 Build: 0 File: ml_setup.exe Description: Way2call Multiple Hi-Phone Devices Drivers installer Version: 2.0.2.11 Build: b002 File: w2cMultiInfo64.exe Description: Way2call drivers infromation Version: 1.0.0.4 Build: 0 File: w2cUSB.dll Description: Hi-Phone User Mode Device Driver Version: 2.0.9.2 Build: b0001 File: w2cUSBM.dll Description: Way2call Multiple Hi-Phone Devices DLL Version: 1.3.7.0 Build: b004 File: w2cUSBM64.dll Description: Way2call Multiple Hi-Phone Devices DLL Version: 1.3.7.0 Build: b002 Audio IN devices: 0. Microphone (Hi-Phone Desktop US 1. Digital Audio Interface (Hi-Pho 2. Microphone (Realtek High Defini Audio OUT devices: 0. Speakers (Realtek High Definiti 1. Speakers (Hi-Phone Desktop USB) 2. Realtek Digital Output (Realtek |
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doronsh
Way2call Joined: Mar 16 2009 Status: Offline Points: 95 |
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What software application are you using?
Also please provide your setting. Are you using headset connected to the Hi-Phone, or connected to the PC?
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BrianFella
Newbie Joined: Oct 13 2010 Status: Offline Points: 10 |
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Excellent. Problem solved! Thanks so much for your help.
Another challenge - the software that I use to make calls is acting like the way2call cannot hear the phone ringing or people speaking. It should hang up the phone after 4-5 rings and dial the next #, and it should also make my microphone go hot when someone answers. Any idea why that would work fine on XP but not on Win 7? Thanks!
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doronsh
Way2call Joined: Mar 16 2009 Status: Offline Points: 95 |
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Yes, Use the latest Hi-Phone 64 bit drivers
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BrianFella
Newbie Joined: Oct 13 2010 Status: Offline Points: 10 |
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Thank you...that makes a lot of sense. I'm beginning the process now on the XP machine. One question - I assume I need the most recent 64 bit drivers on the Win 7 machine?
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doronsh
Way2call Joined: Mar 16 2009 Status: Offline Points: 95 |
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Its very simple. Dont use WIN 7 to upgrade the device fw.
Dont use wrong device part number when choosing the fw utility. |
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