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Maestro Error on Windows 7 64bit |
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jalyons 
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Joined: Aug 24 2011 Status: Offline Points: 5 |
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 Topic: Maestro Error on Windows 7 64bitPosted: Aug 30 2011 at 8:53am |
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Doron, Step one worked. Thanks for the help.
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doronsh
Way2call 
Joined: Mar 16 2009 Status: Offline Points: 95 |
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Posted: Aug 29 2011 at 11:48pm |
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While Hi-Phone Maestro setup up as the
sound playback device it wouldnâ?Tt prevent the firmware from being able to
update Please try first: Download the firmware zip file from the web
site. Right click on the zip file, and
properties. If blocked. Click unblock Again, Right click on the zip file, and
extract the files to a separate directory Go to the directory and right click on the
exe file. Run as administrator. Firmware upgrade should work. Step two: If it still doesnâ?Tt work, it seems like an application or WIN services are using the Hi-Phone and preventing the fw upgrade. Please try to uninstall the Hi-Phone drivers. Restart the PC Update the fw Reinstall the driversLet us know which of the two work. |
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jalyons
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Posted: Aug 29 2011 at 3:26pm |
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If the Hi-Phone Maestro is setup up as the sound playback device would that prevent the firmware from being able to update?
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jalyons
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Posted: Aug 29 2011 at 10:18am |
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I am still unable to update the firmware on our modem. Any help would be appreciated.
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jalyons
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Posted: Aug 25 2011 at 10:04am |
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I have done everything that applies to the OS we are using; WIN 7 Home Premium 64 bit; and I am still getting the same message; the Hi-Phone modem is in use. I know it is not in use. If there is a fix for the MS usbAudio.sys, please provide a link so I may download it and apply it.
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doronsh
Way2call
Joined: Mar 16 2009 Status: Offline Points: 95 |
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Posted: Aug 24 2011 at 8:50pm |
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For the Hi-Phone Maestro please be notified of the following:
1. Firmware update and versions:
MS has an unfixed bug/issue in the usbaudio.sys related to WIN XP, WIN
Server 2003, there are two firmware versions for this product.WIN XP, WIN Server 2003 WIN Vista, WIN 7 and WIN Server 2008 Updated firmware can be downloaded from www.way2call.com >>> downloads The customer should update the firmware version per the WIN OS. The Hi-Phone Maestro is working fine on WIN XP, WIN Server 2003 WIN Vista WIN 7 and WIN Server 2008 The recommended WIN OSâ?Ts for the Hi-Phone Maestro are: WIN 7 and WIN Server
2008
2. Setup the IVR functionality:
If your application is IVR, you should disconnect the Phone attachment
from Line 1.
Please go to Way2call TAPI
setup Configure (Line 1) Uncheck Connect to Phone by
default OK Close 3. Setup TAPIsrv in
Exclusive mode: For stability, it is recommended to
run the TAPIsrv in Exclusive mode. For all the Hi-Phone products:
1. Disable Remote access connection manger:
When installing the drivers and the Way2call TSP (TAPI) on WIN XP/Server
2003 it is recommended to disable the â?oRemote access connection mangerâ?.
On some WIN XP machines, this service sometimes causing the Way2call TSP to
malfunction.
It is not happening on all WIN XP/WIN server 2003 PC machines, and related
to Windows update.
To disable the "remote access connection manager" service, which basically
handles dialup modems, and depended on the telephony service
Go to control panel >>> administrative toots >>>
services
Disable the "Remote Access Connection Manager"
Restart the PC. 2. Disable call waiting tone detection:
For some noisy lines, its better to disable the call waiting. Otherwise
some false detections can cause instability.
Please go to Way2call TAPI
setup Click on the required
device Uncheck Enable call
waiting OK Close 3. Update the drivers:
There are two sets of Way2call Hi-Phone drivers:
32 bit support
64 bit support
Edited by admin - May 15 2013 at 6:43am |
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jalyons
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Posted: Aug 24 2011 at 3:32pm |
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I am getting the same error and when I try to update the firmware, I get a message that the modem is in use and the only thing running is the firmware update tool. Any ideas?
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doronsh
Way2call
Joined: Mar 16 2009 Status: Offline Points: 95 |
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Posted: Nov 26 2010 at 5:28pm |
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what developments tools are you using?
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Mogo
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Joined: Oct 27 2010 Status: Offline Points: 7 |
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Posted: Nov 26 2010 at 5:22pm |
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When I am developing it also giving me this error... Can't open line 'Hi-Phone Maestro 018066 Line2', TAPI error 80000050. And then it pops the other message.
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Mogo
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Posted: Nov 26 2010 at 5:20pm |
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I updated the firmware and I am still get this message to come up.
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_svchost.exe_Tapi_a878fbf317a9bf1c804cbd45bd7c1f12e5a1b96d_cab_0ebe562b\WER5531.tmp.appcompat.txt C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_svchost.exe_Tapi_a878fbf317a9bf1c804cbd45bd7c1f12e5a1b96d_cab_0ebe562b\WER5542.tmp.WERInternalMetadata.xml C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_svchost.exe_Tapi_a878fbf317a9bf1c804cbd45bd7c1f12e5a1b96d_cab_0ebe562b\WER55D0.tmp.mdmp
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