Desktop Pro, H261N Plantronics Headset & SmartCall

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   I'm really hoping someone can help me out--feel as though I have tried everything! No matter what I try, I can't get the H261N plantronics headsets to work with the SmartCall application and the hi-phone desktop pro. 

If I try to use the headset with an amplifier, I get a dial tone, but can't get beyond that. It's also the only way I can get the Hi-phone to light up. If I try to use it without the amp, I am able to call but no one can hear us on the other end and there is no light on the Hi-phone. Any idea how the heck we can get all of this together and actually be able to use these products??

Thanks,
Michelle

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mlpayne Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: Jun 27 2011 Status: Offline Points: 1	Post Options Post Reply Quote mlpayne Report Post Thanks(0) Quote Reply Topic: Desktop Pro, H261N Plantronics Headset & SmartCall Posted: Jun 27 2011 at 2:44pm
	I'm really hoping someone can help me out--feel as though I have tried everything! No matter what I try, I can't get the H261N plantronics headsets to work with the SmartCall application and the hi-phone desktop pro. If I try to use the headset with an amplifier, I get a dial tone, but can't get beyond that. It's also the only way I can get the Hi-phone to light up. If I try to use it without the amp, I am able to call but no one can hear us on the other end and there is no light on the Hi-phone. Any idea how the heck we can get all of this together and actually be able to use these products?? Thanks, Michelle

doronsh Members Profile Send Private Message Find Members Posts Add to Buddy List Way2call Joined: Mar 16 2009 Status: Offline Points: 95	Post Options Post Reply Quote doronsh Report Post Thanks(0) Quote Reply Posted: Aug 21 2011 at 9:13pm
	The recommended headsets are: Plantronics Vista M22 Adapter with the Plantronics H261N/H251N Headsets. Plantronics - SupraPlus H261N/H251N headsets. The Hi-Phone Desktop Pro and USB have been tested with the Plantronics H251, H251N, H261, H261N, but it can work with other Headset from the H series. There are two kinds of fast cable connection that are used by Plantronics. The Plantronics cord that should be used is the 27190-01. This is the cord for Plantronic's Polaris series headsets. The other one just doesn't work with those headsets and the Hi-Phone Desktop.