Stability issues?

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   Just an update on the stability issue that has been dogging us for some time. It took a long time for us to realized but there was a daily pattern these events. Booting the machine on an odd day number gave perfect results but even days resulted in random machine crashes. 

Thanks to Dorons help, this was tracked down to a recent Windows update issue and can be eliminated by simply dissabling the remote access connection manager.

Thanks again Doron!

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Bill Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: Mar 11 2009 Location: Warrington Engl Status: Offline Points: 24	Post Options Post Reply Quote Bill Report Post Thanks(0) Quote Reply Topic: Stability issues? Posted: Mar 17 2010 at 12:21pm
	Just an update on the stability issue that has been dogging us for some time. It took a long time for us to realized but there was a daily pattern these events. Booting the machine on an odd day number gave perfect results but even days resulted in random machine crashes. Thanks to Dorons help, this was tracked down to a recent Windows update issue and can be eliminated by simply dissabling the remote access connection manager. Thanks again Doron!

Bill Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: Mar 11 2009 Location: Warrington Engl Status: Offline Points: 24	Post Options Post Reply Quote Bill Report Post Thanks(0) Quote Reply Posted: Mar 01 2010 at 3:06pm
	Yes I realize this now so I'm just waiting for the upgrade key to arrive. The info wasn't very clear and I assumed that the ability to pick up and answer one of the four lines would have been a standard feature. The term Power dialler made me think of something that would be used primarilly for dialling out whereas in my application, I only deal with incomming calls.

doronsh Members Profile Send Private Message Find Members Posts Add to Buddy List Way2call Joined: Mar 16 2009 Status: Offline Points: 95	Post Options Post Reply Quote doronsh Report Post Thanks(0) Quote Reply Posted: Mar 01 2010 at 1:20pm
	You should be using the Hi-Phone Maestro Power Dialer model

Bill Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: Mar 11 2009 Location: Warrington Engl Status: Offline Points: 24	Post Options Post Reply Quote Bill Report Post Thanks(0) Quote Reply Posted: Mar 01 2010 at 9:57am
	If a caller requests to speak with a person then I�?Td like to be able to click a button to connect the phone or headset to that caller but I'm not sure if this is possible with the standard unit? If it's not possible, is it possible to upgrade my current unit to the power dialler somehow or would I have to buy another unit? Bill

Bill Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: Mar 11 2009 Location: Warrington Engl Status: Offline Points: 24	Post Options Post Reply Quote Bill Report Post Thanks(0) Quote Reply Posted: Feb 28 2010 at 11:10am
	Finally it looks like most of the problems were actually being caused by my poor code. I've still got several areas that need more work doing but at the moment, everything seems to be running extremely well. Thanks again! Bill

Bill Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: Mar 11 2009 Location: Warrington Engl Status: Offline Points: 24	Post Options Post Reply Quote Bill Report Post Thanks(0) Quote Reply Posted: Feb 24 2010 at 5:26pm
	Thanks for the quick reply Doronsh. I've just about had enough for tonight so I'll try that tomorrow and get back to you. Regards Bill

doronsh Members Profile Send Private Message Find Members Posts Add to Buddy List Way2call Joined: Mar 16 2009 Status: Offline Points: 95	Post Options Post Reply Quote doronsh Report Post Thanks(0) Quote Reply Posted: Feb 24 2010 at 5:24pm
	Update the device fw from www.way2call.com >>> downloads ver. 11.03.34 Close all applications that are using the Hi-Phone Maestro Then uninstall the Hi-Phone drivers. Restart the PC. Download the Hi-Phone Multiple Devices 32 bit DLL from www.way2call.com >>> Beta Downloads http://www.way2call.com/scripts/openExtra.asp?extra=57 Copy DLL from the ZIP to the directory where you run your application from. This will help to isolate the problem. Contact way2call support if there is still a problem

Bill Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: Mar 11 2009 Location: Warrington Engl Status: Offline Points: 24	Post Options Post Reply Quote Bill Report Post Thanks(0) Quote Reply Posted: Feb 24 2010 at 4:32pm
	Received a Maestro last week and spent the whole of the weekend converting my VB project to run with it. I eventually got it all working fine and was able to see it all handling simultaneous calls perfectly. But the big issue I have is that whichever PC I use, it becomes completely unstable with frequent lockups, every error report in the book and even the dreaded blue screens. The problem doesn�?Tt just occur when the software runs, just starting the PC with the device connected results in hang-ups 50% of the time. I can't see any pattern in what�?Ts happening, sometimes it all works fine but most times it just crashes out. All the PCs are relatively new XP Pro and the same code with the desktop pro runs perfectly with no stability issues. Any pointers to where my problems might be would be greatly appreciated. Bill