Answering existing calls

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Thought I'd try and get this working one more time.

Here�?Ts my problem. I have 4 ongoing IVR calls in progress and say line 2 requests to speak with an operator. Ideally I want to pickup the handset then in the handset up event, connect only to the call on line 2 but instead I get the audio for all four lines. I�?Tve tried every permutation of set terminal with varying results but it�?Ts very slow and also seems to stop the hook event from working. 
If you recall, I changed from the standard Maestro to the power dialler model but Exceletel etLine terminal sharing reports it�?Ts in conference mode rather than shared exclusive that I�?Td have expected and I this may be the root of all my problems. 
Any help appreciated.

Bill 

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Bill Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: Mar 11 2009 Location: Warrington Engl Status: Offline Points: 24	Post Options Post Reply Quote Bill Report Post Thanks(0) Quote Reply Topic: Answering existing calls Posted: Dec 16 2011 at 9:46am
	Thought I'd try and get this working one more time. Here�?Ts my problem. I have 4 ongoing IVR calls in progress and say line 2 requests to speak with an operator. Ideally I want to pickup the handset then in the handset up event, connect only to the call on line 2 but instead I get the audio for all four lines. I�?Tve tried every permutation of set terminal with varying results but it�?Ts very slow and also seems to stop the hook event from working. If you recall, I changed from the standard Maestro to the power dialler model but Exceletel etLine terminal sharing reports it�?Ts in conference mode rather than shared exclusive that I�?Td have expected and I this may be the root of all my problems. Any help appreciated. Bill

doronsh Members Profile Send Private Message Find Members Posts Add to Buddy List Way2call Joined: Mar 16 2009 Status: Offline Points: 95	Post Options Post Reply Quote doronsh Report Post Thanks(0) Quote Reply Posted: May 26 2010 at 8:41am
	Since you are using TAPI, you should use the TAPI comemndas: First the Hi-Phone Maestro model should be PWD. Please email support@way2call.com the s/n of theHi-Phone Maestro that you using to verify if it is PWD model. The switch between HEADSET and HANDSET is done using 'phoneSetHookSwitch'. The routing to each of the 4 lines is done using lineSetTerminal.

Bill Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: Mar 11 2009 Location: Warrington Engl Status: Offline Points: 24	Post Options Post Reply Quote Bill Report Post Thanks(0) Quote Reply Posted: May 18 2010 at 9:53am
	Doron Still struggling with this problem. This is how we are trying to switch the line but this seems to do nothing? Declare Function WSetTerminal Lib "w2cUSBM.dll" Alias "w2cUsbM_SetTerminal" ( _ ByVal wDeviceID As Integer, _ ByVal dwTerminalID As Long, _ ByVal dwTerminalMode As Long, _ ByVal dwReserved As Long) As Long Private Const Terminal_Phone As Long = 0 Private Const Terminal_Headset As Long = 1 Public Sub SetTerminal(Deviceid As Integer) Dim Rst As Long Dim Device As Integer Dim Tmode As Long Tmode = LINETERMMODE_MEDIAFROMLINE + LINETERMMODE_MEDIATOLINE + LINETERMMODE_HOOKSWITCH Device = Deviceid Rst = WSetTerminal(Device, Terminal_Phone, Tmode, 0) Debug.Print "Set " & Deviceid & " Result " & Rst End Sub Bill

Bill Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: Mar 11 2009 Location: Warrington Engl Status: Offline Points: 24	Post Options Post Reply Quote Bill Report Post Thanks(0) Quote Reply Posted: Apr 05 2010 at 4:48am
	We must be completely missing the point, as we�?Tre still no nearer a solution. The MultiTestApp.exe seems to allow us to select a line by just clicking attach phone but all attempts to do the same in code achieve nothing. Are there any pointers you could give us or even some simple code example that would show us how to connect the handset to a given line? Regards Bill

doronsh Members Profile Send Private Message Find Members Posts Add to Buddy List Way2call Joined: Mar 16 2009 Status: Offline Points: 95	Post Options Post Reply Quote doronsh Report Post Thanks(0) Quote Reply Posted: Mar 31 2010 at 9:47am
	Does the function w2cUsbM_SetTerminal basically configure the LINETERMMODE flags, which I'm guessing basically controls some kind of matrix switching to connect the phone/headset/PC to the various lines? The answer is yes. There is a set of these flags for each line, so by setting LINETERMMODE_RINGER/HOOK/MEDIATO/MEDIAFROMLINE on one of the lines, should this connect the handset to the selected line? The answer is yes, and disconnects it from any other line it was connected to. (In a conference-enabled device, audio connection is still available with other lines via conference commands).

Bill Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: Mar 11 2009 Location: Warrington Engl Status: Offline Points: 24	Post Options Post Reply Quote Bill Report Post Thanks(0) Quote Reply Posted: Mar 24 2010 at 12:37pm
	Does the function w2cUsbM_SetTerminal basically configure the LINETERMMODE flags, which I'm guessing basically controls some kind of matrix switching to connect the phone/headset/PC to the various lines? There is a set of these flags for each line, so by setting LINETERMMODE_RINGER/HOOK/MEDIATO/MEDIAFROMLINE on one of the lines, should this connect the handset to the selected line? Bill :)

doronsh Members Profile Send Private Message Find Members Posts Add to Buddy List Way2call Joined: Mar 16 2009 Status: Offline Points: 95	Post Options Post Reply Quote doronsh Report Post Thanks(0) Quote Reply Posted: Mar 03 2010 at 9:16am
	This should be working for the Hi-Phone Maestro POWR DIALER model The handset or the headset can be attached to each one of the lines. For more details please review the SDK >>> DLL >>> DOC >>> Hi-Phone Maestro features >>> w2cUsbM_SetTerminal This should connect the handset/phone virtually to the specified line Now you should setup the right switching mode for the audio Please check "Device Switching Modes" For Handset/Phone use the switching mode related to: 'Line' - 'PC Audio' - 'Phone'.

Bill Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: Mar 11 2009 Location: Warrington Engl Status: Offline Points: 24	Post Options Post Reply Quote Bill Report Post Thanks(0) Quote Reply Posted: Mar 03 2010 at 4:19am
	The Maestro has four lines and just one phone or headset port which seemed perfect for my small IVR application. I have a problem though because if a caller requests to speak with an operator, there doesn�?Tt seem any way to connect that caller to the phone or headset device unless they�?Tre calling on line one. I would have thought that a device with four lines and one phone might have a simple method of selecting which line the phone connects to. My project is now at a dead stop on this one so hopefully someone may have an answer. Bill