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Detecting hangup

Printed From: Way2call Communications
Category: Hi-Phone Software Development Kit (SDK)
Forum Name: Hi-Phone and TAPI
Forum Description: Discussion on the Hi-Phone product family, its TAPI, samples and development tools
URL: http://www.way2call.com/forum/forum_posts.asp?TID=38
Printed Date: May 28 2023 at 11:11pm


Topic: Detecting hangup
Posted By: jconde
Subject: Detecting hangup
Date Posted: Oct 12 2009 at 10:47am
I'm using a way2call USB box with a C++ program accessing it through TAPI. Everything seems to be working fine except that the user hang-up is never detected. The phone service is through a company called Lingo, the box they provided is a Linksys SPA-2102. It's reorder  tone is 480,620 Hz .25 second on and off. I've actually recorded the beeps and verified this is being produced. I've tried both the "reorder" setting and the custom setting in the TAPI setup but it still never detects the hangup. I've actually watched the log while hanging up to verify it's not just my software missing the event.  I've copied my driver information below in case that helps.

Am I missing something obvious?

John Conde

Way2call Drivers Information:

Package Version: 2.00.95

OS version: 5.1.2600  Service Pack 3

Device Information:

1. Hi-Phone Desktop USB 000872
    Firmware Version: 4.02.33
    P/N: HD00USGR01
    S/N: 1010-07-000872
 

Software Components:

File: w2cUSBM.dll
    Description: Way2call Multiple Hi-Phone Devices DLL
    Version: 1.3.6.9
    Build: b009

File: ScTspML.tsp
    Description: Way2call Multiple Hi-Phone Devices TSP
    Version: 2.00.88
    Build: 0

File: w2cMultiOcx.ocx
    Description: Way2call Multiple Hi-Phone Devices OCX
    Version: 1.0.0.4
    Build: 0

File: TestWiz.exe
    Description: Way2Call Multiple Hi-Phone Devices Test Wizard
    Version: 2.00.34
    Build: 0

File: w2cMdSound.exe
    Description: Way2call Multiple Devices As Sound Cards
    Version: 1.0.0.7
    Build: 0

File: scwiz32.exe
    Description: Way2Call Multiple Hi-Phone Devices PBX Wizard
    Version: 2.00.34
    Build: 0

File: w2cTspSetup.exe
    Description: Way2call TAPI Setup
    Version: 1.0.0.2
    Build: 0

File: \drivers\ScIPTsa.sys
     Not required - For RS232 devices.

File: w2cRS232Wave.drv
     Not required - For RS232 devices.

File: w2cUsb.dll
    Description: Hi-Phone User Mode Device Driver
    Version: 2.0.9.2
    Build: b0001

File: ml_setup.exe
    Description: Way2call Multiple Hi-Phone Devices Drivers installer
    Version: 2.0.0.42
    Build: b001

File: w2cMultiInfo.exe
    Description: Way2call drivers infromation
    Version: 1.0.0.4
    Build: 0


Audio IN devices:
  0. Hi-Phone Desktop USB Aux
  1. SoundMAX Digital Audio
  2. Hi-Phone Desktop USB

Audio OUT devices:
  0. Hi-Phone Desktop USB
  1. SoundMAX Digital Audio


Replies:
Posted By: doronsh
Date Posted: Oct 12 2009 at 11:03am

There are some tone detection issues with this TAPI version (2.00.95)

Please try to use the beta drivers from http://www.way2call.com/ - www.way2call.com >>> developers (2.01.02 beta)

Posted By: jconde
Date Posted: Oct 13 2009 at 8:54am
Thanks for the quick reply, unfortunately the beta code seems to have the same problem.  Would it help if I emailed you a wave of the tones I'm getting?

John

Posted By: doronsh
Date Posted: Oct 13 2009 at 9:22am

Please email the recorded disconnect tone wave files to mailto:support@way2call.com - support@way2call.com

Make sure it is recorded at 8 kHz 16 bit mono.

You can use the way2call test application for recording

Posted By: jconde
Date Posted: Oct 29 2009 at 9:05am
I haven't heard from you since I sent you the wav file, has there been any progress on detecting the hangup (reorder) tones?

John

Posted By: doronsh
Date Posted: Oct 29 2009 at 11:46am

The wave you have sent is a standard 480,620 Hz .25 second reorder, which should be detected by the Hi-Phone.

When using TAPI applications, you should setup the disconnect tone option.

The default is loop current drop detection.

Please go to start menu >>> programs >>> Way2call multiple Hi-Phone device drivers >>> Way2call TAPI setup

Configure

Advanced

Check the disconnect tone fast busy

OK

OK

Close

The Hi-Phone is setup to detect fast busy as a disconnect tone


Posted By: jconde
Date Posted: Oct 29 2009 at 4:10pm
Thanks for the reply but that is how I've had it setup, as I mentioned in my first message.

I just checked again that the setup was correct, as you specified, and called in. Below is  the log it produced. 201-210 is it picking up the phone and talking to me. 211-212 is me talking and then hanging up. The rest is the device listening to the beeping.

My event handler never detects a TE_CALLSTATE event with a value of CS_DISCONNECTED. I am detecting, and handling, CS_OFFERING and CS_CONNECTED.  Should a CS_DISCONNECTED been sent when it detected the warning tone? Am I listening for the wrong event? Any ideas?

John

 201    16:51:27:687    [1016] » Dev#0 Command: Start Analysis
 202    16:51:27:718    [1228] New PCM Buffer!
 203    16:51:27:734    [1228] New PCM Buffer!
 204    16:51:27:937    [1228] New PCM Buffer!
 205    16:51:28:296    [1228] New PCM Buffer!
 206    16:51:28:687    [1228] New PCM Buffer!
 207    16:51:29:046    [1228] New PCM Buffer!
 208    16:51:29:390    [1228] New PCM Buffer!
 209    16:51:29:750    [1228] New PCM Buffer!
 210    16:51:29:937    [1228] New PCM Buffer!
 211    16:51:32:718    [1016] » Dev#0 Event: Call answered: Voice detected. ExData 0x0000, TID: 0x0204
 212    16:51:32:718    [1016] » Dev#0 Command: Switch: Phone - Audio Stream - Line
 213    16:51:46:343    [1016] » Dev#0 Event: Warning tone detected, Operator Intervening PABX. ExData 0x0000, TID: 0x0204
 214    16:51:47:890    [1016] » Dev#0 Event: Warning tone detected, Operator Intervening PABX. ExData 0x0000, TID: 0x0204
 215    16:51:49:359    [1016] » Dev#0 Event: Warning tone detected, Operator Intervening PABX. ExData 0x0000, TID: 0x0204
 216    16:51:50:890    [1016] » Dev#0 Event: Warning tone detected, Operator Intervening PABX. ExData 0x0000, TID: 0x0204
 217    16:51:52:375    [1016] » Dev#0 Event: Warning tone detected, Operator Intervening PABX. ExData 0x0000, TID: 0x0204
 218    16:51:53:906    [1016] » Dev#0 Event: Warning tone detected, Operator Intervening PABX. ExData 0x0000, TID: 0x0204
 219    16:51:54:984    [1016] » Dev#0 Event: Call answered: Speech detected. ExData 0x0000, TID: 0x0204
 220    16:51:54:984    [1016] » Dev#0 Command: Switch: Phone - Audio Stream - Line
 221    16:51:55:375    [1016] » Dev#0 Event: Warning tone detected, Operator Intervening PABX. ExData 0x0000, TID: 0x0204
 222    16:51:56:406    [1016] » Dev#0 Event: Call answered: Speech detected. ExData 0x0000, TID: 0x0204
 223    16:51:56:406    [1016] » Dev#0 Command: Switch: Phone - Audio Stream - Line
 224    16:51:58:765    [1016] » Dev#0 Event: Call answered: Speech detected. ExData 0x0000, TID: 0x0204
 225    16:51:58:765    [1016] » Dev#0 Command: Switch: Phone - Audio Stream - Line
 226    16:52:01:125    [1016] » Dev#0 Event: Call answered: Speech detected. ExData 0x0000, TID: 0x0204
 227    16:52:01:125    [1016] » Dev#0 Command: Switch: Phone - Audio Stream - Line
 228    16:52:03:500    [1016] » Dev#0 Event: Call answered: Speech detected. ExData 0x0000, TID: 0x0204
 229    16:52:03:500    [1016] » Dev#0 Command: Switch: Phone - Audio Stream - Line

Posted By: jconde
Date Posted: Nov 16 2009 at 11:02am
It's been a couple of weeks again, just wondering if you've had a chance to look into this problem yet. It would be nice if this box could eventually work as it's supposed to.

John

Posted By: doronsh
Date Posted: Nov 16 2009 at 1:20pm

The Hi-Phone TAPI drivers detects the call disconnect by four ways.

1.       Loop current drop

2.       Disconnect tone

3.       Silence for a define period of time.

4.       Detection of defined tone

From the report you have sent it’s not clear what the scenario is.

To check if it’s an issue with then Hi-Phone, or your application, please download the Hi-Phone test application from http://www.way2call.com/ - www.way2call.com >>> developers

This application presents all the commands and events, as detect by the Hi-Phone.

If you don’t see the loop current drop or disconnect tone detected, please send an email to mailto:support@way2call.com - support@way2call.com and we can check it by login in to your PC.


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