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Can not hear on the headset

Printed From: Way2call Communications
Category: Hi-Phone products
Forum Name: Hi-Phone Desktop USB
Forum Description: Discussion on the Hi-Phone Desktop USB features and capabilities
URL: http://www.way2call.com/forum/forum_posts.asp?TID=35
Printed Date: Oct 06 2024 at 12:29pm


Topic: Can not hear on the headset
Posted By: japi
Subject: Can not hear on the headset
Date Posted: Sep 23 2009 at 4:42am
Hi,
 
I use the desktop lite with C++ Builder and Teletools for developing the application.
I used the examples from Teletools and also from this site and I can make a call but I cannot hear the other site and the other site cannot hear me.
What can be the problem ?
Here is the log file of the drivers.
 
Way2call Drivers Information:
Package Version: 2.00.55
OS version: 5.1.2600  Service Pack 3
Device Information:
1. Hi-Phone Desktop Lite 017868
    Firmware Version: 5.03.14
    P/N: HD00LTGR01
    S/N: 1026-07-017868
 
Software Components:
File: w2cUSBM.dll
    Description: Way2call Multiple Hi-Phone Devices DLL
    Version: 1.3.6.5
    Build: b002
File: ScTspML.tsp
    Description: Way2Call Multiple Hi-Phone Devices TSP
    Version: 2.00.54
    Build: 0
File: w2cMultiOcx.ocx
    Description: Way2call Multiple Hi-Phone Devices OCX
    Version: 1.0.0.4
    Build: 0
File: TestWiz.exe
    Description: Way2Call Multiple Hi-Phone Devices Test Wizard
    Version: 2.00.34
    Build: 0
File: w2cMdSound.exe
    Description: Way2call Multiple Devices As Sound Cards
    Version: 1.0.0.5
    Build: 0
File: scwiz32.exe
    Description: Way2Call Multiple Hi-Phone Devices PBX Wizard
    Version: 2.00.34
    Build: 0
File: w2cTspSetup.exe
    Description: Way2call TAPI Setup
    Version: 1.0.0.2
    Build: 0
File: \drivers\ScIPTsa.sys
     Not required - For RS232 devices.
File: w2cRS232Wave.drv
     Not required - For RS232 devices.
File: w2cUsb.dll
    Description: Hi-Phone User Mode Device Driver
    Version: 2.0.9.1
    Build: b0002
File: ml_setup.exe
    Description: Way2call Multiple Hi-Phone Devices Drivers installer
    Version: 2.0.0.41
    Build: b001
File: w2cMultiInfo.exe
    Description: Way2call drivers infromation
    Version: 1.0.0.4
    Build: 0

Audio IN devices:
  0. Hi-Phone Desktop Lite Aux
  1. Realtek AC97 Audio
  2. Hi-Phone Desktop Lite
Audio OUT devices:
  0. Hi-Phone Desktop Lite
  1. Realtek AC97 Audio
 
Thanks,
Jan


Replies:
Posted By: doronsh
Date Posted: Oct 13 2009 at 9:26am

The default input device is handset.

You should change the input device to headset

It can be done either by coding the TAPI command, or just by using the Way2call TSP setup

It can be found at start menu >> programs >>> Way2call multiple Hi-Phone devices >>> way2call TAPI setup

Chose a device

Configure

Check the box – Use headset by default

Posted By: wlstrong
Date Posted: Mar 21 2010 at 1:20pm
Which .Net API can be used for this purpose?


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