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Hi-Phone Stops receiving calls after several calls

Printed From: Way2call Communications
Category: Hi-Phone and Operating Systems
Forum Name: Hi-Phone and Windows 64 Bit
Forum Description: Covers the Hi-Phone operating systems support, OS specific issues, special setting and Installation issues
URL: http://www.way2call.com/forum/forum_posts.asp?TID=270
Printed Date: Apr 19 2024 at 8:36am


Topic: Hi-Phone Stops receiving calls after several calls
Posted By: hardata
Subject: Hi-Phone Stops receiving calls after several calls
Date Posted: Jun 11 2015 at 8:28am
Hello, we have purchased a Hi-Phone Maestro. We are dealing with some issues when multiple calls are received. We develop software for companies with great amount of phone calls, and our clients reported us that after a while (15-20 incoming calls) the software doesn't pick up any call.
 
We've been doing some tests and we found out that there wasn't any issues with the telephony components we use, but with your hardware.
 
We were able to reproduce the issue in your recomended software PhoneEve.
 
The way to reproduce this is simple:
1) You make several calls to line 1.
2) You must answer every call and then hang up.
3) Repeat the process till software stop reporting you the calls (about 15-20 times)
 
After the program stops receiving the calls from line 1, the other 3 lines stop working as well.
 
We tested this behaviour with our software, and with yours and got the same results in every test.
 
Was anyone having the same issue? 
 
Hardaware Used: HiPhone Maestro (firm: 11.03.45)
OS: Microsoft Windows 7 x64.


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