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Calls Suddenly Stop Going Out

Printed From: Way2call Communications
Category: Hi-Phone products
Forum Name: Hi-Phone Maestro
Forum Description: Discussion on the Hi-Phone Maestro features and capabilities
Printed Date: Sep 27 2023 at 2:15am

Topic: Calls Suddenly Stop Going Out
Posted By: Mogo
Subject: Calls Suddenly Stop Going Out
Date Posted: Apr 13 2011 at 10:01am
We have had a program up and running since Dec 2010.  The program just sends outgoing calls. We are REALLY strugling with calls suddenly stop wanting to go out. It can be running fine for a month and then suddenly I have to restart the pc. For example. The whole month of March, it ran fine. No probrlems. It calls me when I expect it. Twice in April now I have to restart the machine. (Then it works fine). Because it runs for a long period of time, and then suddenly it stops, I am pretty sure its not the code (Although I can be wrong). What could cause this? Updates through Microsoft? The fact its going through Altergen? The machine its running on is a 32 bit machine. (We tried the 64 bit and it was really bad).
I am at a lost and REALLY could use some help/suggestions.

Posted By: doronsh
Date Posted: Aug 21 2011 at 9:19pm

For the Hi-Phone Maestro please be notified of the following:

1. Firmware update and versions:

Since MS has an unfixed bug in the usbaudio.sys related to WIN XP, WIN Server 2003, there are two firmware versions for this product.

WIN XP, WIN Server 2003

WIN Vista, WIN 7 and WIN Server 2008

Updated firmware can be downloaded from - >>> downloads

The customer should update the firmware version per the WIN OS.

The Hi-Phone Maestro is working fine on

WIN XP, WIN Server 2003 WIN Vista WIN 7 and WIN Server 2008

The recommended WIN OS’s for the Hi-Phone Maestro are: WIN 7 and WIN Server 2008

2. Setup the IVR functionality:

If your application is IVR, you should disconnect the Phone attachment from Line 1.

Please go to Way2call TAPI setup

Configure (Line 1)

Uncheck Connect to Phone by default



3. Setup TAPIsrv in Exclusive mode:

For stability, it is recommended to run the TAPIsrv in Exclusive mode.


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