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Way2call telephony device is your ultimate telephony integration solution!

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rajesh kumar View Drop Down
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Joined: Jan 23 2010
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Points: 1 		Post Options Post Options   Thanks (0) Thanks(0)   Quote rajesh kumar Quote  Post ReplyReply Direct Link To This Post Topic: Driver Insallation
    Posted: Jan 24 2010 at 11:56pm
Cry Hi How are you.
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doronsh View Drop Down
Way2call
Way2call


Joined: Mar 16 2009
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Points: 95 		Post Options Post Options   Thanks (0) Thanks(0)   Quote doronsh Quote  Post ReplyReply Direct Link To This Post Posted: Oct 28 2009 at 4:48pm

Thanks for the valuable information.

It seems like in order to work with the Hi-Phone products remotely the LOCAL PC MUST see the Hi-Phone wave devices in the Control panel >>>  sound and audio devices >>> audio tab and voice tab.

Sometimes In default, the audio devices are not presented, and therefore all the Hi-Phone audio features are disabled.

Setting it up correctly enables the audio devices, and Hi-Phone full USB telephony device functionality

Once audio devices are presented on the local PC, the Hi-Phone should be working fine.

This issue may apply to any remote access solution, such as Remote Desktop, VMware server, etc..

Please make sure to install the Hi-Phone MDD drivers
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Andy View Drop Down
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More Info:
 
For using "Remote Desktop", I found the following......
 
Logon to the server using the /admin switch

From a command prompt (or start run) type: mstsc /admin

enter the server name

select options, and then under the 'local resources' tab,   configure  the sound option as 'leave at remote computer'
With this I've connected to the remote PC, using "Remote Desktop".   I then opened "Control Panel/Sound and Audio Properties/Audio tab" and I see the "Hi-Phone Desktop USB" drivers as expected and my application runs as expected.
 
Andy
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Andy View Drop Down
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Points: 10 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Andy Quote  Post ReplyReply Direct Link To This Post Posted: Oct 27 2009 at 2:51pm
doronsh,
 
I did some searching on "WIN OS server remote dpr audio driver", and it appears that "WIN OS server remote" is "Rmt Desktop", (the executable name is: "mstsc.exe"), and others have had issues in this area as well.
 
As awork around, I installed VNC (http://www.realvnc.com/vnc/index.html) to access the machine remotely instead of "Rmt Desktop".  I then reinstalled the Hi-Phone drivers from/through the VNC remote session.  It worked just fine.
 
With VNC I can see the "Hi-Phone Desktop USB' drivers in Control Panel/Sounds and Audio Devices properties/Audio tab.  When the modem is initialized, through my application, I see the "Hi-Phone Desktop USB " drivers the "Way2Call Log" logs as expected.  My application has made test calls successfully.
 
 
Below, the way2call drivers information:  
 
Way2call Drivers Information:
Package Version: 2.00.95
OS version: 5.1.2600  Service Pack 3
Device Information:
1. Hi-Phone Desktop USB 018690
    Firmware Version: 4.03.34
    P/N: HD00USGR02
    S/N: 1027-31-018690
 
Software Components:
File: w2cUSBM.dll
    Description: Way2call Multiple Hi-Phone Devices DLL
    Version: 1.3.6.9
    Build: b009
File: ScTspML.tsp
    Description: Way2call Multiple Hi-Phone Devices TSP
    Version: 2.00.88
    Build: 0
File: w2cMultiOcx.ocx
    Description: Way2call Multiple Hi-Phone Devices OCX
    Version: 1.0.0.4
    Build: 0
File: TestWiz.exe
    Description: Way2Call Multiple Hi-Phone Devices Test Wizard
    Version: 2.00.34
    Build: 0
File: w2cMdSound.exe
    Description: Way2call Multiple Devices As Sound Cards
    Version: 1.0.0.7
    Build: 0
File: scwiz32.exe
    Description: Way2Call Multiple Hi-Phone Devices PBX Wizard
    Version: 2.00.34
    Build: 0
File: w2cTspSetup.exe
    Description: Way2call TAPI Setup
    Version: 1.0.0.2
    Build: 0
File: \drivers\ScIPTsa.sys
     Not required - For RS232 devices.
File: w2cRS232Wave.drv
     Not required - For RS232 devices.
File: w2cUsb.dll
    Description: Hi-Phone User Mode Device Driver
    Version: 2.0.9.2
    Build: b0001
File: ml_setup.exe
    Description: Way2call Multiple Hi-Phone Devices Drivers installer
    Version: 2.0.0.42
    Build: b001
File: w2cMultiInfo.exe
    Description: Way2call drivers infromation
    Version: 1.0.0.4
    Build: 0

Audio IN devices:
  0. Hi-Phone Desktop USB Aux
  1. SoundMAX Digital Audio
  2. Hi-Phone Desktop USB
Audio OUT devices:
  0. Hi-Phone Desktop USB
  1. SoundMAX Digital Audio
Thank You !
 
Andy
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doronsh View Drop Down
Way2call
Way2call


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Points: 95 		Post Options Post Options   Thanks (0) Thanks(0)   Quote doronsh Quote  Post ReplyReply Direct Link To This Post Posted: Oct 27 2009 at 1:26pm

Iā?Tm not sure how a ā?oRmt Desktopā? handles a session, but if you canā?Tt see the Hi-Phone and other wave devices through the remote access, itā?Ts not a good sign in regards to the Hi-Phone functionality.

Please do the test locally, and send the way2call drivers information so it can be reviewed
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Andy View Drop Down
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I have been "accessing" the PC remotely, through "Rmt Desktop".  However, accessing it through "Rmt Desktop" should not be an issue.
 
The system is not a VM machine.  I't a basic Dell destop with a fresh XP Pro install, to SP3.
 
The Hi-Phone modem is connected directly to the PC where i'm installing the drivers.  I am NOT installing the drivers on PC "A" and then pluging the Hi-Phones USB connection in an second PC "B" and expecting that to work.
 
I will go and install it DIRECTLY from the PCs directly attached monitor and and directly attached  keyboard.  With the network cable unpluged. It can't get much more local than that.
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doronsh View Drop Down
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Points: 95 		Post Options Post Options   Thanks (0) Thanks(0)   Quote doronsh Quote  Post ReplyReply Direct Link To This Post Posted: Oct 27 2009 at 10:10am

The information that you have provided indicates that you are using the Hi-Phone remotely, and not on a local PC.

You donā?Tt see the Hi-Phone or any other sound device, which may be installed on this PC from the same reason.

This is A WIN OS server remote issue which can give you a full control on a server, but not for Audio devices.

This is why the Hi-Phone is working fine when itā?Ts related to commands and events, but when an audio wave is required, itā?Ts not working.

Audio IN devices:
  0.
  1.
  2.

Audio OUT devices:
  0. Microsoft RDP Audio Driver
  1. Microsoft RDP Audio Driver
  2. Microsoft RDP Audio Driver

 

It shows no audio IN devices, and all audio OUT devices are MS RDP audio

This issue currently canā?Tt be solved from the Hi-Phone side.

We recommend checking with MS if Audio devices are transferable, and if not why.

 

Please share with us any information you find that may solve this issue.

 

Doronsh
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Andy View Drop Down
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Points: 10 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Andy Quote  Post ReplyReply Direct Link To This Post Posted: Oct 26 2009 at 3:50pm
More Info:
 
Way2call Drivers Information:
Package Version: 2.00.95
OS version: 5.1.2600  Service Pack 3
Device Information:
1. Hi-Phone Desktop USB 018690
    Firmware Version: 4.03.34
    P/N: HD00USGR02
    S/N: 1027-31-018690
 
Software Components:
File: w2cUSBM.dll
    Description: Way2call Multiple Hi-Phone Devices DLL
    Version: 1.3.6.9
    Build: b009
File: ScTspML.tsp
    Description: Way2call Multiple Hi-Phone Devices TSP
    Version: 2.00.88
    Build: 0
File: w2cMultiOcx.ocx
    Description: Way2call Multiple Hi-Phone Devices OCX
    Version: 1.0.0.4
    Build: 0
File: TestWiz.exe
    Description: Way2Call Multiple Hi-Phone Devices Test Wizard
    Version: 2.00.34
    Build: 0
File: w2cMdSound.exe
    Description: Way2call Multiple Devices As Sound Cards
    Version: 1.0.0.7
    Build: 0
File: scwiz32.exe
    Description: Way2Call Multiple Hi-Phone Devices PBX Wizard
    Version: 2.00.34
    Build: 0
File: w2cTspSetup.exe
    Description: Way2call TAPI Setup
    Version: 1.0.0.2
    Build: 0
File: \drivers\ScIPTsa.sys
     Not required - For RS232 devices.
File: w2cRS232Wave.drv
     Not required - For RS232 devices.
File: w2cUsb.dll
    Description: Hi-Phone User Mode Device Driver
    Version: 2.0.9.2
    Build: b0001
File: ml_setup.exe
    Description: Way2call Multiple Hi-Phone Devices Drivers installer
    Version: 2.0.0.42
    Build: b001
File: w2cMultiInfo.exe
    Description: Way2call drivers infromation
    Version: 1.0.0.4
    Build: 0

Audio IN devices:
  0.
  1.
  2.
Audio OUT devices:
  0. Microsoft RDP Audio Driver
  1. Microsoft RDP Audio Driver
  2. Microsoft RDP Audio Driver
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Andy View Drop Down
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Points: 10 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Andy Quote  Post ReplyReply Direct Link To This Post Posted: Oct 26 2009 at 3:23pm
I'm trying to set up a Hi-Phone on an XP Pro (SP3) system and the install appears to work OK.
This is a fresh XP install, there's nothing else on the system.
 
However, when I initialize the modem, in the w2cLog log I get.... 
 
 0 15:58:20:640 [4060] Ā» DLL_PROCESS_ATTACH
 1 15:58:20:687 [4060] Ā» InitializeDriver() Called, dwReserved=0, DLL Version: 13609
 2 15:58:20:750 [4060] Ā» Dev#0 Wave Out name 'Microsoft RDP Audio Driver'
 3 15:58:20:750 [4060] Ā» Dev#0 Wave In name 'Ć?A'
 4 15:58:20:750 [4060] Ā» Dev#0 Wave Aux name 'Ć?A'
 5 15:58:20:765 [4060] Ā» Dev#0 Mixer Name 'Hi-Phone Desktop USB'
 6 15:58:21:250 [4060] Ā» InitializeDriver() End OK, Num Devs = 1
 7 15:58:21:265 [4060] Ā» Dev #0 Name: Hi-Phone Desktop USB 018690
 8 15:58:21:265 [4060] Ā» Dev#0 Open Called. DLL: 13609, Fw: 4.03.34, SN: HD00USGR02102731018690
 9 15:58:21:265 [4060] Ā» Dev#0 Event: Device Reset Occured. ExData 0x0000, TID: 0x0FE0
 10 15:58:21:312 [4060] Ā» Dev#0 Coutry Code: 1
 11 15:58:21:343 [4060] Ā» Dev#0 Open Completed.
 
Note: the Wave Out/In?Aux values....
 
In the Control Panel/Sounds and Audio devices I'm not seeing the "hi-Phone Desktop USB" device under the "Audio" tab.  the only device listed there is "'Microsoft RDP Audio Driver'" which shows up in the above log as the Wave Out Name....
 
Services: the "Telephony" and "WIndows Audio" services are both running.
 
I did the original install from the CD which came with the mode. 
I've also installed the 2.00.95 (download) version.
 
I've tried rebooting the system...
 
I also tried disabling the standard "modem" and "USB Audio Devices' from under Device manager and then reinstalled the Hi-phone drive.
 
Still, no go.  At least for dialing out, playing tones, etc.  The modem does see an incoming call if I call it up, I can answer the call, but it does not pulse out tones.
 
I tested making a call with the Hi-Phone teset utility, it also failed...
 
What should I try next?
 
Thanks,
Andy 
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