Way2call telephony device discussion forum : Hi-Phone and Windows XP http://www.way2call.com/forum/ This is an XML content feed of; Way2call telephony device discussion forum : Hi-Phone and Windows XP : Last 100 Posts Sat, 08 Aug 2026 09:42:10 +0000 Mon, 26 Sep 2011 16:24:57 +0000 http://blogs.law.harvard.edu/tech/rss Web Wiz Forums 10.14 60 www.way2call.com/forum/RSS_topic_feed.asp?FID=5 Way2call telephony device discussion forum http://www.way2call.com/forum/forum_images/way2call_logo.jpg http://www.way2call.com/forum/ Hi-Phone and Windows XP : Hi-Phone DesktopPro microphone issue http://www.way2call.com/forum/hiphone-desktoppro-microphone-issue_topic192_post490.html#490 Author: dtompos
Subject: Hi-Phone DesktopPro microphone issue
Posted: Sep 26 2011 at 4:24pm

I have a Hi-Phone Desktop Pro I'm using with the Plantronics Vista M22 Adapter and Plantronics H261N headset, in conjunction with SmartCall. The microphone for this device on this particular machine does not seem to want to work, users can hear what the person on the other end of the line are saying, but cannot be heard themselves. When I try to run the Way2call Test Wizard, I get the following errors.

 
Short Event: Code=0000007f Data=00000000
CAPS_HAS_PHONE
CAPS_CONTROLS_PHONE
CAPS_HAS_LINE
CAPS_CONTROLS_LINE
CAPS_HAS_HEADSET_1
CAPS_CONTROLS_HEADSET_1
CAPS_CAN_DIAL_DTMF
CAPS_CAN_DIAL_PULSE
CAPS_CAN_ANALIZE_LINE
CAPS_REMOTE_DTMF_DETECT
CAPS_LOCAL_DTMF_DETECT
CAPS_HANDSET_STATUS
CAPS_HEADSET_1_STATUS
CAPS_CAN_FLASH_OFF_HOOK
CAPS_CALLER_ID
CAPS_AUDIO_IN
CAPS_AUDIO_OUT
CAPS_RINGER
CAPS_RING_DETECTION
CAPS_CONTROL_RING_FREQ
CAPS_CAN_GENERATE_TONES
CAPS_HAS_EXT_CAPS
CAPS_EXT_CAN_MUTE_AUDIO_TO_LINE
CAPS_EXT_SWITCH_PHONE_HEADSET
CAPS_EXT_CAN_HOLD_WITHOUT_PBX
CAPS_EXT_CONTROLS_DAA_IMPEDANCE
CAPS_EXT_DETECT_EXTENDED_TONES
CAPS_EXT_CONTROLS_PROGRESS_TONE_VOLUME
CAPS_EXT_VOICE_AND_CALL_PROGRESS
CAPS_EXT_CAN_MUTE_AUDIO_FROM_LINE
MASK_EXT_CAN_SET_TIMES_FOR_FLASH
MASK_EXT_DETECTS_LOOP_CURRENT_DROP
MASK_EXT_CAN_DO_ECHO_CANCELLATION
MASK_EXT_DETECTS_SIT
MASK_EXT_CIDCW_SEPERATE_EVENT
MASK_EXT_GENERATE_CID
MASK_EXT_DISTINCTIVE_RINGING
MASK_EXT_RESERVED1
MASK_EXT_RESERVED2
MASK_EXT_MORE_CAPS
H/W Capabilities word=efd9f03f
H/W Ext. Capabilities word=00fbc37f
S/W Version=1.3.6.9
F/W Version=10.03.23
S/N=HD00PRGR01103105021301
*** User reported failure at stage 2 ***
Short Event: Code=000001f2 Data=00000000
Short Event: Code=000001f2 Data=00000000
*** User reported failure at stage 5 ***
 
And here is the driver information:
 
Way2call Drivers Information:
Package Version: 2.00.95
OS version: 5.1.2600  Service Pack 3
Device Information:
1. Hi-Phone Desktop Pro. 021301
    Firmware Version: 10.03.23
    P/N: HD00PRGR01
    S/N: 1031-05-021301
 
Software Components:
File: w2cUSBM.dll
    Description: Way2call Multiple Hi-Phone Devices DLL
    Version: 1.3.6.9
    Build: b009
File: ScTspML.tsp
    Description: Way2call Multiple Hi-Phone Devices TSP
    Version: 2.00.88
    Build: 0
File: w2cMultiOcx.ocx
    Description: Way2call Multiple Hi-Phone Devices OCX
    Version: 1.0.0.4
    Build: 0
File: TestWiz.exe
    Description: Way2Call Multiple Hi-Phone Devices Test Wizard
    Version: 2.00.34
    Build: 0
File: w2cMdSound.exe
    Description: Way2call Multiple Devices As Sound Cards
    Version: 1.0.0.7
    Build: 0
File: scwiz32.exe
    Description: Way2Call Multiple Hi-Phone Devices PBX Wizard
    Version: 2.00.34
    Build: 0
File: w2cTspSetup.exe
    Description: Way2call TAPI Setup
    Version: 1.0.0.2
    Build: 0
File: \drivers\ScIPTsa.sys
     Not required - For RS232 devices.
File: w2cRS232Wave.drv
     Not required - For RS232 devices.
File: w2cUsb.dll
    Description: Hi-Phone User Mode Device Driver
    Version: 2.0.9.2
    Build: b0001
File: ml_setup.exe
    Description: Way2call Multiple Hi-Phone Devices Drivers installer
    Version: 2.0.0.42
    Build: b001
File: w2cMultiInfo.exe
    Description: Way2call drivers infromation
    Version: 1.0.0.4
    Build: 0

Audio IN devices:
  0. Hi-Phone Desktop Pro.
  1. SoundMAX HD Audio
  2. Hi-Phone Desktop Pro. Aux
Audio OUT devices:
  0. Hi-Phone Desktop Pro.
  1. SoundMAX HD Audio
 
 
 
I do have to mention that this particular machine was experiencing some svchost.exe crashing problems earlier which I have since resolved, and the microphone issue seems to have only cropped up afterwards. Any help would be greatly appreciated.
]]> Mon, 26 Sep 2011 16:24:57 +0000 http://www.way2call.com/forum/hiphone-desktoppro-microphone-issue_topic192_post490.html#490 Hi-Phone and Windows XP : Desktop Pro, H261N Plantronics Headset & SmartCall http://www.way2call.com/forum/desktop-pro-h261n-plantronics-headset-smartcall_topic156_post439.html#439 Author: doronsh
Subject: Desktop Pro, H261N Plantronics Headset & SmartCall
Posted: Aug 21 2011 at 9:13pm

The recommended headsets are:
Plantronics Vista M22 Adapter with the Plantronics H261N/H251N Headsets.
Plantronics - SupraPlus H261N/H251N headsets.
The Hi-Phone Desktop Pro and USB have been tested with the Plantronics H251, H251N, H261, H261N, but it can work with other Headset from the H series.
There are two kinds of fast cable connection that are used by Plantronics.
The Plantronics cord that should be used is the 27190-01. This is the cord for Plantronic's Polaris series headsets. The other one just doesn't work with those headsets and the Hi-Phone Desktop.
]]> Sun, 21 Aug 2011 21:13:19 +0000 http://www.way2call.com/forum/desktop-pro-h261n-plantronics-headset-smartcall_topic156_post439.html#439 Hi-Phone and Windows XP : Desktop Pro, H261N Plantronics Headset & SmartCall http://www.way2call.com/forum/desktop-pro-h261n-plantronics-headset-smartcall_topic156_post384.html#384 Author: mlpayne
Subject: Desktop Pro, H261N Plantronics Headset & SmartCall
Posted: Jun 27 2011 at 2:44pm

I'm really hoping someone can help me out--feel as though I have tried everything! No matter what I try, I can't get the H261N plantronics headsets to work with the SmartCall application and the hi-phone desktop pro.
 
If I try to use the headset with an amplifier, I get a dial tone, but can't get beyond that. It's also the only way I can get the Hi-phone to light up. If I try to use it without the amp, I am able to call but no one can hear us on the other end and there is no light on the Hi-phone. Any idea how the heck we can get all of this together and actually be able to use these products??
 
Thanks,
Michelle
]]> Mon, 27 Jun 2011 14:44:47 +0000 http://www.way2call.com/forum/desktop-pro-h261n-plantronics-headset-smartcall_topic156_post384.html#384 Hi-Phone and Windows XP : Hi-Phone and Dialer.exe http://www.way2call.com/forum/hiphone-and-dialerexe_topic121_post338.html#338 Author: the_brein
Subject: Hi-Phone and Dialer.exe
Posted: Apr 28 2011 at 10:45pm

Anyone ever use Hi-Phone Desktop Pro and Windows XP's Dialer.exe without the Way2Call software? I have Way2Call installed, but cant get Dialer.exe to work with the hardware.
 
I have a program that requires the Dialer.exe in order to interface with the Hi-Phone hardware. Any help?
]]> Thu, 28 Apr 2011 22:45:38 +0000 http://www.way2call.com/forum/hiphone-and-dialerexe_topic121_post338.html#338 Hi-Phone and Windows XP : Unable to hear http://www.way2call.com/forum/unable-to-hear_topic109_post330.html#330 Author: liftapia
Subject: Unable to hear
Posted: Mar 24 2011 at 12:49pm

Driver has been updated to 2.01.16.1 32bit and cables have been checked. Now nothing can be heard. No beeps, no static, nothing.]]> Thu, 24 Mar 2011 12:49:58 +0000 http://www.way2call.com/forum/unable-to-hear_topic109_post330.html#330 Hi-Phone and Windows XP : Unable to hear http://www.way2call.com/forum/unable-to-hear_topic109_post319.html#319 Author: doronsh
Subject: Unable to hear
Posted: Mar 10 2011 at 12:45pm

Check the cables.
Update the Hi-Phone drivers
]]> Thu, 10 Mar 2011 12:45:20 +0000 http://www.way2call.com/forum/unable-to-hear_topic109_post319.html#319 Hi-Phone and Windows XP : Unable to hear http://www.way2call.com/forum/unable-to-hear_topic109_post317.html#317 Author: liftapia
Subject: Unable to hear
Posted: Mar 10 2011 at 12:03pm

Hi-phone Desktop Pro

Multiple Devices Driver version 2.00.95
Windows XP
Plantronics HW261N Noice Canceling headsets with 2.5 Quick Disconnect cable for CA10
 
Having issue with hearing those being called and those being called having trouble hearing us. It's very sporadic.  One call can be fine then the next call, callers cannot hear people they are calling, then the next call, callers can hear but the person they are calling cannot hear them. Strange!
]]> Thu, 10 Mar 2011 12:03:34 +0000 http://www.way2call.com/forum/unable-to-hear_topic109_post317.html#317 Hi-Phone and Windows XP : "Call Progress" not detected http://www.way2call.com/forum/call-progress-not-detected_topic99_post301.html#301 Author: BrianFella
Subject: "Call Progress" not detected
Posted: Jan 12 2011 at 2:47pm

Please help me with this...

Doronsh will likely be the one who reads this.  My "call progress" for my Hinkle program (Direct Buy) has stopped working with BOTH Windows XP AND Windows 7.  I am switching to XP because Hinkle more fully supports that.  The software/dialer does not detect busy signals, phone rings, or line "pickup."   It was working perfectly, but has suddenly stopped working over the last 30 days.

The dialer works great except it's missing all these detections.  Other people working in my situation have no such issue.  Any ideas?

Thank you!
]]> Wed, 12 Jan 2011 14:47:37 +0000 http://www.way2call.com/forum/call-progress-not-detected_topic99_post301.html#301 Hi-Phone and Windows XP : "Call Progress" not detected http://www.way2call.com/forum/call-progress-not-detected_topic98_post300.html#300 Author: BrianFella
Subject: "Call Progress" not detected
Posted: Jan 12 2011 at 2:47pm

Please help me with this...

Doronsh will likely be the one who reads this.  My "call progress" for my Hinkle program (Direct Buy) has stopped working with BOTH Windows XP AND Windows 7.  I am switching to XP because Hinkle more fully supports that.  The software/dialer does not detect busy signals, phone rings, or line "pickup."  

The dialer works great except it's missing all these detections.  Other people working in my situation have no such issue.  Any ideas?

Thank you!
]]> Wed, 12 Jan 2011 14:47:03 +0000 http://www.way2call.com/forum/call-progress-not-detected_topic98_post300.html#300 Hi-Phone and Windows XP : Hi-Phone and OS startup http://www.way2call.com/forum/hiphone-and-os-startup_topic83_post275.html#275 Author: m.hamdane
Subject: Hi-Phone and OS startup
Posted: Nov 05 2010 at 4:35am

Hi,
why the hi-phone must be connected to the USB port on my computer at startup to be recognized by the computer? If starting the computer is done without the Hi-phone to be  connected to the USB port it's not recognized by the system and i must reboot my computer.
is there any soultion for this problem ? thanks
NB: my OS is XP
]]> Fri, 05 Nov 2010 04:35:51 +0000 http://www.way2call.com/forum/hiphone-and-os-startup_topic83_post275.html#275 Hi-Phone and Windows XP : Hi-Phone Desktop USB & XP SP3 http://www.way2call.com/forum/hiphone-desktop-usb-xp-sp3_topic52_post157.html#157 Author: big C
Subject: Hi-Phone Desktop USB & XP SP3
Posted: Feb 26 2010 at 6:38am

Can someone please confirm that the HI-Phone Desktop USB is compatible with XP SP3.
 
The reason I ask is that the driver installation stops responding when it reaches the part for the language install.
 
Any advice would be appreciated.
]]> Fri, 26 Feb 2010 06:38:01 +0000 http://www.way2call.com/forum/hiphone-desktop-usb-xp-sp3_topic52_post157.html#157 Hi-Phone and Windows XP : Driver Insallation http://www.way2call.com/forum/driver-insallation_topic40_post137.html#137 Author: rajesh kumar
Subject: Driver Insallation
Posted: Jan 24 2010 at 11:56pm

Cry Hi How are you.]]> Sun, 24 Jan 2010 23:56:17 +0000 http://www.way2call.com/forum/driver-insallation_topic40_post137.html#137 Hi-Phone and Windows XP : Driver Insallation http://www.way2call.com/forum/driver-insallation_topic40_post107.html#107 Author: doronsh
Subject: Driver Insallation
Posted: Oct 28 2009 at 4:48pm

Thanks for the valuable information.

It seems like in order to work with the Hi-Phone products remotely the LOCAL PC MUST see the Hi-Phone wave devices in the Control panel >>>  sound and audio devices >>> audio tab and voice tab.

Sometimes In default, the audio devices are not presented, and therefore all the Hi-Phone audio features are disabled.

Setting it up correctly enables the audio devices, and Hi-Phone full USB telephony device functionality

Once audio devices are presented on the local PC, the Hi-Phone should be working fine.

This issue may apply to any remote access solution, such as Remote Desktop, VMware server, etc..

Please make sure to install the Hi-Phone MDD drivers

]]> Wed, 28 Oct 2009 16:48:55 +0000 http://www.way2call.com/forum/driver-insallation_topic40_post107.html#107 Hi-Phone and Windows XP : Driver Insallation http://www.way2call.com/forum/driver-insallation_topic40_post106.html#106 Author: Andy
Subject: Driver Insallation
Posted: Oct 28 2009 at 8:05am

More Info:
 
For using "Remote Desktop", I found the following......
 
Logon to the server using the /admin switch

From a command prompt (or start run) type: mstsc /admin

enter the server name

select options, and then under the 'local resources' tab,   configure  the sound option as 'leave at remote computer'
With this I've connected to the remote PC, using "Remote Desktop".   I then opened "Control Panel/Sound and Audio Properties/Audio tab" and I see the "Hi-Phone Desktop USB" drivers as expected and my application runs as expected.
 
Andy
]]> Wed, 28 Oct 2009 08:05:37 +0000 http://www.way2call.com/forum/driver-insallation_topic40_post106.html#106 Hi-Phone and Windows XP : Driver Insallation http://www.way2call.com/forum/driver-insallation_topic40_post105.html#105 Author: Andy
Subject: Driver Insallation
Posted: Oct 27 2009 at 2:51pm

doronsh,
 
I did some searching on "WIN OS server remote dpr audio driver", and it appears that "WIN OS server remote" is "Rmt Desktop", (the executable name is: "mstsc.exe"), and others have had issues in this area as well.
 
As awork around, I installed VNC (http://www.realvnc.com/vnc/index.html) to access the machine remotely instead of "Rmt Desktop".  I then reinstalled the Hi-Phone drivers from/through the VNC remote session.  It worked just fine.
 
With VNC I can see the "Hi-Phone Desktop USB' drivers in Control Panel/Sounds and Audio Devices properties/Audio tab.  When the modem is initialized, through my application, I see the "Hi-Phone Desktop USB " drivers the "Way2Call Log" logs as expected.  My application has made test calls successfully.
 
 
Below, the way2call drivers information:  
 
Way2call Drivers Information:
Package Version: 2.00.95
OS version: 5.1.2600  Service Pack 3
Device Information:
1. Hi-Phone Desktop USB 018690
    Firmware Version: 4.03.34
    P/N: HD00USGR02
    S/N: 1027-31-018690
 
Software Components:
File: w2cUSBM.dll
    Description: Way2call Multiple Hi-Phone Devices DLL
    Version: 1.3.6.9
    Build: b009
File: ScTspML.tsp
    Description: Way2call Multiple Hi-Phone Devices TSP
    Version: 2.00.88
    Build: 0
File: w2cMultiOcx.ocx
    Description: Way2call Multiple Hi-Phone Devices OCX
    Version: 1.0.0.4
    Build: 0
File: TestWiz.exe
    Description: Way2Call Multiple Hi-Phone Devices Test Wizard
    Version: 2.00.34
    Build: 0
File: w2cMdSound.exe
    Description: Way2call Multiple Devices As Sound Cards
    Version: 1.0.0.7
    Build: 0
File: scwiz32.exe
    Description: Way2Call Multiple Hi-Phone Devices PBX Wizard
    Version: 2.00.34
    Build: 0
File: w2cTspSetup.exe
    Description: Way2call TAPI Setup
    Version: 1.0.0.2
    Build: 0
File: \drivers\ScIPTsa.sys
     Not required - For RS232 devices.
File: w2cRS232Wave.drv
     Not required - For RS232 devices.
File: w2cUsb.dll
    Description: Hi-Phone User Mode Device Driver
    Version: 2.0.9.2
    Build: b0001
File: ml_setup.exe
    Description: Way2call Multiple Hi-Phone Devices Drivers installer
    Version: 2.0.0.42
    Build: b001
File: w2cMultiInfo.exe
    Description: Way2call drivers infromation
    Version: 1.0.0.4
    Build: 0

Audio IN devices:
  0. Hi-Phone Desktop USB Aux
  1. SoundMAX Digital Audio
  2. Hi-Phone Desktop USB
Audio OUT devices:
  0. Hi-Phone Desktop USB
  1. SoundMAX Digital Audio
Thank You !
 
Andy
]]> Tue, 27 Oct 2009 14:51:07 +0000 http://www.way2call.com/forum/driver-insallation_topic40_post105.html#105 Hi-Phone and Windows XP : Driver Insallation http://www.way2call.com/forum/driver-insallation_topic40_post104.html#104 Author: doronsh
Subject: Driver Insallation
Posted: Oct 27 2009 at 1:26pm

I’m not sure how a “Rmt Desktop” handles a session, but if you can’t see the Hi-Phone and other wave devices through the remote access, it’s not a good sign in regards to the Hi-Phone functionality.

Please do the test locally, and send the way2call drivers information so it can be reviewed

]]> Tue, 27 Oct 2009 13:26:52 +0000 http://www.way2call.com/forum/driver-insallation_topic40_post104.html#104 Hi-Phone and Windows XP : Driver Insallation http://www.way2call.com/forum/driver-insallation_topic40_post103.html#103 Author: Andy
Subject: Driver Insallation
Posted: Oct 27 2009 at 12:09pm

I have been "accessing" the PC remotely, through "Rmt Desktop".  However, accessing it through "Rmt Desktop" should not be an issue.
 
The system is not a VM machine.  I't a basic Dell destop with a fresh XP Pro install, to SP3.
 
The Hi-Phone modem is connected directly to the PC where i'm installing the drivers.  I am NOT installing the drivers on PC "A" and then pluging the Hi-Phones USB connection in an second PC "B" and expecting that to work.
 
I will go and install it DIRECTLY from the PCs directly attached monitor and and directly attached  keyboard.  With the network cable unpluged. It can't get much more local than that.
]]> Tue, 27 Oct 2009 12:09:56 +0000 http://www.way2call.com/forum/driver-insallation_topic40_post103.html#103 Hi-Phone and Windows XP : Driver Insallation http://www.way2call.com/forum/driver-insallation_topic40_post102.html#102 Author: doronsh
Subject: Driver Insallation
Posted: Oct 27 2009 at 10:10am

The information that you have provided indicates that you are using the Hi-Phone remotely, and not on a local PC.

You don’t see the Hi-Phone or any other sound device, which may be installed on this PC from the same reason.

This is A WIN OS server remote issue which can give you a full control on a server, but not for Audio devices.

This is why the Hi-Phone is working fine when it’s related to commands and events, but when an audio wave is required, it’s not working.

Audio IN devices:
  0.
  1.
  2.

Audio OUT devices:
  0. Microsoft RDP Audio Driver
  1. Microsoft RDP Audio Driver
  2. Microsoft RDP Audio Driver

 

It shows no audio IN devices, and all audio OUT devices are MS RDP audio

This issue currently can’t be solved from the Hi-Phone side.

We recommend checking with MS if Audio devices are transferable, and if not why.

 

Please share with us any information you find that may solve this issue.

 

Doronsh

]]> Tue, 27 Oct 2009 10:10:36 +0000 http://www.way2call.com/forum/driver-insallation_topic40_post102.html#102 Hi-Phone and Windows XP : Driver Insallation http://www.way2call.com/forum/driver-insallation_topic40_post101.html#101 Author: Andy
Subject: Driver Insallation
Posted: Oct 26 2009 at 3:50pm

More Info:
 
Way2call Drivers Information:
Package Version: 2.00.95
OS version: 5.1.2600  Service Pack 3
Device Information:
1. Hi-Phone Desktop USB 018690
    Firmware Version: 4.03.34
    P/N: HD00USGR02
    S/N: 1027-31-018690
 
Software Components:
File: w2cUSBM.dll
    Description: Way2call Multiple Hi-Phone Devices DLL
    Version: 1.3.6.9
    Build: b009
File: ScTspML.tsp
    Description: Way2call Multiple Hi-Phone Devices TSP
    Version: 2.00.88
    Build: 0
File: w2cMultiOcx.ocx
    Description: Way2call Multiple Hi-Phone Devices OCX
    Version: 1.0.0.4
    Build: 0
File: TestWiz.exe
    Description: Way2Call Multiple Hi-Phone Devices Test Wizard
    Version: 2.00.34
    Build: 0
File: w2cMdSound.exe
    Description: Way2call Multiple Devices As Sound Cards
    Version: 1.0.0.7
    Build: 0
File: scwiz32.exe
    Description: Way2Call Multiple Hi-Phone Devices PBX Wizard
    Version: 2.00.34
    Build: 0
File: w2cTspSetup.exe
    Description: Way2call TAPI Setup
    Version: 1.0.0.2
    Build: 0
File: \drivers\ScIPTsa.sys
     Not required - For RS232 devices.
File: w2cRS232Wave.drv
     Not required - For RS232 devices.
File: w2cUsb.dll
    Description: Hi-Phone User Mode Device Driver
    Version: 2.0.9.2
    Build: b0001
File: ml_setup.exe
    Description: Way2call Multiple Hi-Phone Devices Drivers installer
    Version: 2.0.0.42
    Build: b001
File: w2cMultiInfo.exe
    Description: Way2call drivers infromation
    Version: 1.0.0.4
    Build: 0

Audio IN devices:
  0.
  1.
  2.
Audio OUT devices:
  0. Microsoft RDP Audio Driver
  1. Microsoft RDP Audio Driver
  2. Microsoft RDP Audio Driver
]]> Mon, 26 Oct 2009 15:50:50 +0000 http://www.way2call.com/forum/driver-insallation_topic40_post101.html#101 Hi-Phone and Windows XP : Driver Insallation http://www.way2call.com/forum/driver-insallation_topic40_post100.html#100 Author: Andy
Subject: Driver Insallation
Posted: Oct 26 2009 at 3:23pm

I'm trying to set up a Hi-Phone on an XP Pro (SP3) system and the install appears to work OK.
This is a fresh XP install, there's nothing else on the system.
 
However, when I initialize the modem, in the w2cLog log I get.... 
 
 0 15:58:20:640 [4060] » DLL_PROCESS_ATTACH
 1 15:58:20:687 [4060] » InitializeDriver() Called, dwReserved=0, DLL Version: 13609
 2 15:58:20:750 [4060] » Dev#0 Wave Out name 'Microsoft RDP Audio Driver'
 3 15:58:20:750 [4060] » Dev#0 Wave In name 'ÀA'
 4 15:58:20:750 [4060] » Dev#0 Wave Aux name 'ÀA'
 5 15:58:20:765 [4060] » Dev#0 Mixer Name 'Hi-Phone Desktop USB'
 6 15:58:21:250 [4060] » InitializeDriver() End OK, Num Devs = 1
 7 15:58:21:265 [4060] » Dev #0 Name: Hi-Phone Desktop USB 018690
 8 15:58:21:265 [4060] » Dev#0 Open Called. DLL: 13609, Fw: 4.03.34, SN: HD00USGR02102731018690
 9 15:58:21:265 [4060] » Dev#0 Event: Device Reset Occured. ExData 0x0000, TID: 0x0FE0
 10 15:58:21:312 [4060] » Dev#0 Coutry Code: 1
 11 15:58:21:343 [4060] » Dev#0 Open Completed.
 
Note: the Wave Out/In?Aux values....
 
In the Control Panel/Sounds and Audio devices I'm not seeing the "hi-Phone Desktop USB" device under the "Audio" tab.  the only device listed there is "'Microsoft RDP Audio Driver'" which shows up in the above log as the Wave Out Name....
 
Services: the "Telephony" and "WIndows Audio" services are both running.
 
I did the original install from the CD which came with the mode. 
I've also installed the 2.00.95 (download) version.
 
I've tried rebooting the system...
 
I also tried disabling the standard "modem" and "USB Audio Devices' from under Device manager and then reinstalled the Hi-phone drive.
 
Still, no go.  At least for dialing out, playing tones, etc.  The modem does see an incoming call if I call it up, I can answer the call, but it does not pulse out tones.
 
I tested making a call with the Hi-Phone teset utility, it also failed...
 
What should I try next?
 
Thanks,
Andy 
]]> Mon, 26 Oct 2009 15:23:14 +0000 http://www.way2call.com/forum/driver-insallation_topic40_post100.html#100 Hi-Phone and Windows XP : Cannot install TSP http://www.way2call.com/forum/cannot-install-tsp_topic22_post61.html#61 Author: ScottR
Subject: Cannot install TSP
Posted: Apr 22 2009 at 12:49pm

resolved (helps if i have the telephony service started :)]]> Wed, 22 Apr 2009 12:49:03 +0000 http://www.way2call.com/forum/cannot-install-tsp_topic22_post61.html#61 Hi-Phone and Windows XP : Cannot install TSP http://www.way2call.com/forum/cannot-install-tsp_topic22_post60.html#60 Author: ScottR
Subject: Cannot install TSP
Posted: Apr 22 2009 at 12:37pm

Purchased used Hi-Phone Desktop USB, xp detects, but when I try to install the drivers from way2call site, error says 'cannot install tsp' and terminates the install.  Please help to install device properly.
 
Thanks,
Scott
]]> Wed, 22 Apr 2009 12:37:31 +0000 http://www.way2call.com/forum/cannot-install-tsp_topic22_post60.html#60