Way2call telephony device discussion forum : Hi-Phone Desktop Pro

Way2call telephony device discussion forum : Hi-Phone Desktop Pro http://www.way2call.com/forum/ This is an XML content feed of; Way2call telephony device discussion forum : Hi-Phone Desktop Pro : Last 100 Posts Fri, 14 Aug 2026 12:13:11 +0000 Tue, 27 May 2014 08:56:09 +0000 http://blogs.law.harvard.edu/tech/rss Web Wiz Forums 10.14 60 www.way2call.com/forum/RSS_topic_feed.asp?FID=15 Way2call telephony device discussion forum http://www.way2call.com/forum/forum_images/way2call_logo.jpg http://www.way2call.com/forum/ Hi-Phone Desktop Pro : Microphone Issue http://www.way2call.com/forum/microphone-issue_topic267_post657.html#657 Author: litspeed
Subject: Microphone Issue
Posted: May 27 2014 at 8:56am

I have a hospital that is using a Hi-Phone Desktop Pro to place calls from an entry kiosk.

The User placing the call at the kiosk can hear the person called just fine.

The Problem:

The User picking up the call cannot hear the caller very well.

The microphone is about two feet away from the person placing the call. Mic level on the PC Sound Control panel is set to max: 100 and the volume control on the Hi-Phone Desktop Pro is set to max.

Speakers are remarkably loud in comparison - they have to be turned down.

Have tried different mics. Even mic preamplifiers, but just get distortion.

Can this be fixed somehow?

]]> Tue, 27 May 2014 08:56:09 +0000 http://www.way2call.com/forum/microphone-issue_topic267_post657.html#657 Hi-Phone Desktop Pro : Detecting Key Presses http://www.way2call.com/forum/detecting-key-presses_topic18_post335.html#335 Author: sk
Subject: Detecting Key Presses
Posted: Apr 12 2011 at 12:00pm

What was the fix to reslove this issue?
]]> Tue, 12 Apr 2011 12:00:16 +0000 http://www.way2call.com/forum/detecting-key-presses_topic18_post335.html#335 Hi-Phone Desktop Pro : Detecting Key Presses http://www.way2call.com/forum/detecting-key-presses_topic18_post69.html#69 Author: Bill
Subject: Detecting Key Presses
Posted: May 31 2009 at 1:39am

Just a final update on this issue.

The problem seemed to have been due the ADSL filters causing a drop in the level of the tones together with a slight roll off in the higher frequencies. This was overcome by Doron and the Way2call engineers so my thanks go out to all concerned.

Everything's now working perfectly!

Bill

]]> Sun, 31 May 2009 01:39:20 +0000 http://www.way2call.com/forum/detecting-key-presses_topic18_post69.html#69 Hi-Phone Desktop Pro : Detecting Key Presses http://www.way2call.com/forum/detecting-key-presses_topic18_post55.html#55 Author: Bill
Subject: Detecting Key Presses
Posted: Apr 08 2009 at 3:09pm

Doronsh

After some discussion with Exceletel’s Fred Decker and some more testing, we’ve finally managed to identify what’s actually causing the problems. All we have to do now is to work out how to resolve it!

Broadband filters for ADSL Internet which are common in most homes in the UK, seem to be affecting the tone in such a way as to prevent them from being detected. Removal of the filters 100% cures the problem but we can’t expect the public to remove them so we need to find a solution either in firmware or possibly an external compensating filter?

We could try to sample the audio with and without the filter so that you could look into this if you haven’t already done so.

Your thoughts would be most welcome.

PS I’m expecting another HiPhone delivery tomorrow and will see if there’s any difference between the performance.

Bill

]]> Wed, 08 Apr 2009 15:09:54 +0000 http://www.way2call.com/forum/detecting-key-presses_topic18_post55.html#55 Hi-Phone Desktop Pro : Detecting Key Presses http://www.way2call.com/forum/detecting-key-presses_topic18_post53.html#53 Author: Bill
Subject: Detecting Key Presses
Posted: Apr 07 2009 at 3:18pm

Doronsh

Thanks for checking out my log files.

I think I understand what you're saying but I still don't understand how to correct the problem. I look in linedevcaps and don’t see the monitor digits member or any means of changing things? I’ve spent over a week on this problem and six hours solid since your email and still can’t see the solution.

The strange thing is that system works perfectly on all mobiles but 2 of our 6 land line test callers repeatedly fail to respond. There must be something different with either their landline or handsets to cause this problem but we all use similar modern phones that don't use any pulse dialling?

I’ll keep trying but I think I’m going to need more help.

Bill

]]> Tue, 07 Apr 2009 15:18:14 +0000 http://www.way2call.com/forum/detecting-key-presses_topic18_post53.html#53 Hi-Phone Desktop Pro : Detecting Key Presses http://www.way2call.com/forum/detecting-key-presses_topic18_post49.html#49 Author: doronsh
Subject: Detecting Key Presses
Posted: Apr 03 2009 at 10:00am

Please gather the Hi-Phone driver’s information from your PC

You can find it at: start menu >>> All programs >>> Way2call multiple Hi-Phone devices drivers >>> way2call drivers information

Email it to support@way2call.com

]]> Fri, 03 Apr 2009 10:00:42 +0000 http://www.way2call.com/forum/detecting-key-presses_topic18_post49.html#49 Hi-Phone Desktop Pro : Detecting Key Presses http://www.way2call.com/forum/detecting-key-presses_topic18_post48.html#48 Author: Bill
Subject: Detecting Key Presses
Posted: Apr 03 2009 at 4:11am

I've just tested the detection threshold to determain which way round this number works but changing values between 20 to 20000 seems to have no effect. I would have thought that one of these settings would have made the system so insensitive that DTMF tones would be ignored.]]> Fri, 03 Apr 2009 04:11:30 +0000 http://www.way2call.com/forum/detecting-key-presses_topic18_post48.html#48 Hi-Phone Desktop Pro : Detecting Key Presses http://www.way2call.com/forum/detecting-key-presses_topic18_post47.html#47 Author: Bill
Subject: Detecting Key Presses
Posted: Apr 03 2009 at 3:17am

I've done the download and reflashed the unit. It may have made a slight difference because I can now dial in from my home which I couldn't do before the reflash. But still several people still report the keys don't respond.

I get the feeling that the detection level is just on the limit. The tone detection threshold is currently set to 9999 which I assume is maximum sensitivity? Other than that, I have the echo suppression turned on but I'm not sure if that makes any difference.

Bill

]]> Fri, 03 Apr 2009 03:17:56 +0000 http://www.way2call.com/forum/detecting-key-presses_topic18_post47.html#47 Hi-Phone Desktop Pro : Detecting Key Presses http://www.way2call.com/forum/detecting-key-presses_topic18_post45.html#45 Author: doronsh
Subject: Detecting Key Presses
Posted: Apr 01 2009 at 11:42am

Please make sure that you have the latest firmware version.

F/w upgrade utility can be downloaded from www.way2call.com >>> downloads

If you still have issues with DTMF detection, you can change the detection level for each line and phone]]> Wed, 01 Apr 2009 11:42:55 +0000 http://www.way2call.com/forum/detecting-key-presses_topic18_post45.html#45 Hi-Phone Desktop Pro : Detecting Key Presses http://www.way2call.com/forum/detecting-key-presses_topic18_post44.html#44 Author: Bill
Subject: Detecting Key Presses
Posted: Apr 01 2009 at 3:15am

I seem to be having some issues with reliably detecting key presses made by the calling parties. Most of the time it works fine but quite often someone rings and the tones either don't get detected at all or it's a bit hit and miss.

I seem to recall reading somewhere that the DTMF decoder can be optimised for either the handset or the line but not both. Any thoughts on this would be gratefully appreciated.

Bill

]]> Wed, 01 Apr 2009 03:15:17 +0000 http://www.way2call.com/forum/detecting-key-presses_topic18_post44.html#44 Hi-Phone Desktop Pro : Good Product http://www.way2call.com/forum/good-product_topic12_post40.html#40 Author: doronsh
Subject: Good Product
Posted: Mar 24 2009 at 8:47pm

It is good news.

If you need anything, we would be happy to assist.

]]> Tue, 24 Mar 2009 20:47:45 +0000 http://www.way2call.com/forum/good-product_topic12_post40.html#40 Hi-Phone Desktop Pro : Good Product http://www.way2call.com/forum/good-product_topic12_post39.html#39 Author: Bill
Subject: Good Product
Posted: Mar 24 2009 at 4:08am

Problem solved!

Classic case of not reading the instructions and was caused by not activating the line device before the phone device.

Bill

]]> Tue, 24 Mar 2009 04:08:14 +0000 http://www.way2call.com/forum/good-product_topic12_post39.html#39 Hi-Phone Desktop Pro : Good Product http://www.way2call.com/forum/good-product_topic12_post38.html#38 Author: Bill
Subject: Good Product
Posted: Mar 24 2009 at 2:58am

Thanks for the info Daniel.

I'm really struggling with this, I've spent several very long days just trying to detect the handset being picked up which I would have thought was a simple task but either I'm missing the point or something’s broken.

Up until now I've managed to get to grips with the call handling and wave play functions and have a product that's almost ready for market but I have two issues that I can't seem to solve these being

1 The handset pickup

2 The inability to detect and terminate the call if the remote caller hangs up.

The latter point isn't a huge problem because the software does eventually hang-up if there's no response but not before playing some very long options during which the line is tied up.

Anyway Daniel thanks again for your reply and any help is gratefully appreciated.

Bill

]]> Tue, 24 Mar 2009 02:58:09 +0000 http://www.way2call.com/forum/good-product_topic12_post38.html#38 Hi-Phone Desktop Pro : Good Product http://www.way2call.com/forum/good-product_topic12_post37.html#37 Author: danieldanhoffmann
Subject: Good Product
Posted: Mar 23 2009 at 10:47am

Hi Bill,

In order to detect handset off-hook during a call, or anyway,

If TAPI is used, phone device must be opened and explicitly set

to receive off-hook event by invoking phoneSetMessage(…).

With Exceletel (similar to TAPI), use ‘etPhone’.

Other Way2call APIs will simply get off-hook event.

Daniel

Way2call

]]> Mon, 23 Mar 2009 10:47:23 +0000 http://www.way2call.com/forum/good-product_topic12_post37.html#37 Hi-Phone Desktop Pro : Good Product http://www.way2call.com/forum/good-product_topic12_post36.html#36 Author: Bill
Subject: Good Product
Posted: Mar 23 2009 at 8:58am

Just to say I've just purchsed both adaptors just in case that's the problem. It's probably something in my coding but I'll keep trying and report back.

Bill

]]> Mon, 23 Mar 2009 08:58:50 +0000 http://www.way2call.com/forum/good-product_topic12_post36.html#36 Hi-Phone Desktop Pro : Good Product http://www.way2call.com/forum/good-product_topic12_post35.html#35 Author: Bill
Subject: Good Product
Posted: Mar 22 2009 at 11:28am

Thanks for the reply but I don't think the problem is with the connection. I have adaptor leads and the handset all seems to work fine. I get the red indicator light when I pickup the handset and I can speak with the other party but I just can't detect the fact that the hansets been picked up while a call is in progress?

Bill

]]> Sun, 22 Mar 2009 11:28:17 +0000 http://www.way2call.com/forum/good-product_topic12_post35.html#35 Hi-Phone Desktop Pro : Good Product http://www.way2call.com/forum/good-product_topic12_post34.html#34 Author: doronsh
Subject: Good Product
Posted: Mar 20 2009 at 12:29pm

The Hi-Phone Desktop Pro detects the local handset off hook. The Hi-Phone handset jack compatible with the US standard and wring.

I assume that you are using a UK handset.

The UK handset wiring is different than the US wiring, and therefore an adaptor is required.

When using the Hi-Phone in the UK, the Hi-Phone requires US/UK adaptors. The same adaptors that are being used with US Voice Modems.

For the Hi-Phone Line jack http://www.maplin.co.uk/module.aspx?moduleno=12494 or compatible

For the Hi-Phone Handset jack http://www.maplin.co.uk/module.aspx?moduleno=12492 or compatible

]]> Fri, 20 Mar 2009 12:29:23 +0000 http://www.way2call.com/forum/good-product_topic12_post34.html#34 Hi-Phone Desktop Pro : Good Product http://www.way2call.com/forum/good-product_topic12_post33.html#33 Author: Bill
Subject: Good Product
Posted: Mar 20 2009 at 11:54am

Thanks for the info.

One thing that I'm stuggling with just now is being able to detect the handset being picked up while a call is in progress, ie the remote caller chooses to speak with an opperator but I just can't seem to detect the phone being picked up? Am I doing something wrong or is this not detectable?

Im using Exceletel Pro and VB by the way.

Thanks in anticipation!

Bill

]]> Fri, 20 Mar 2009 11:54:08 +0000 http://www.way2call.com/forum/good-product_topic12_post33.html#33 Hi-Phone Desktop Pro : Good Product http://www.way2call.com/forum/good-product_topic12_post22.html#22 Author: doronsh
Subject: Good Product
Posted: Mar 17 2009 at 10:58am

Hi Bill,

Thanks for your feedback and support.

The Hi-Phone Desktop Pro is the next generation way2call Telephony technology.

The current firmware is compatible with the Hi-Phone Desktop USB product, which we are selling successfully for the last 8 years.

The Hi-Phone Desktop Pro designed to do more, and therefore we are in a process to release firmware, drivers and SDK to support more advanced features.

For example enabling more than one audio wave at the same time between the PC and the device.

With this feature, applications would be able to receive and send different audio wave to/from the telephone line, telephone handset and headset simultaneously.

Feature like this opens a variety of new applications.

We are welcome any comment, suggestion, recommendation or new requirement from our developers community

Doronsh

Way2call

]]> Tue, 17 Mar 2009 10:58:53 +0000 http://www.way2call.com/forum/good-product_topic12_post22.html#22 Hi-Phone Desktop Pro : Store phonenumbers history? http://www.way2call.com/forum/store-phonenumbers-history_topic11_post21.html#21 Author: frla
Subject: Store phonenumbers history?
Posted: Mar 17 2009 at 2:12am

Perhaps TAPI callerid and idle event should be triggered... or it should just be a feature of your DLL/Active X components and not supported in TAPI at all. It would be cool to have a timestamp of when the call came in as well. Anyway, it would be a nice feature to have. :)

]]> Tue, 17 Mar 2009 02:12:29 +0000 http://www.way2call.com/forum/store-phonenumbers-history_topic11_post21.html#21 Hi-Phone Desktop Pro : Store phonenumbers history? http://www.way2call.com/forum/store-phonenumbers-history_topic11_post20.html#20 Author: doronsh
Subject: Store phonenumbers history?
Posted: Mar 16 2009 at 11:56pm

It’s a good idea.

The Hi-Phone Desktop Pro has a built in flash memory, which can be used to store some information.

Since the device works with external power supply it can stay alive even while the PC is in sleep mode or suspend.

The Hi-Phone Desktop Pro detects Caller ID (FSK and DTMF).

So in general it can be done with the applicable firmware update and drivers support.

I’m not sure how TAPI compliant applications would receive this information after the PC wakes up, but I’ll ask our developers to look into it, and check what needed to be done in order to support this feature.

]]> Mon, 16 Mar 2009 23:56:19 +0000 http://www.way2call.com/forum/store-phonenumbers-history_topic11_post20.html#20 Hi-Phone Desktop Pro : Good Product http://www.way2call.com/forum/good-product_topic12_post15.html#15 Author: Bill
Subject: Good Product
Posted: Mar 11 2009 at 8:53am

Just got an invite to join this forum so I thought I'd pop on and say hello from a no so sunny England.

I bought a desktop pro a couple of months back to do some small scale IVR development using VB. The unit has worked perfectly and I've been very pleased with its performance.

Bill

]]> Wed, 11 Mar 2009 08:53:49 +0000 http://www.way2call.com/forum/good-product_topic12_post15.html#15 Hi-Phone Desktop Pro : Store phonenumbers history? http://www.way2call.com/forum/store-phonenumbers-history_topic11_post12.html#12 Author: frla
Subject: Store phonenumbers history?
Posted: Mar 10 2009 at 2:17pm

Hi,

Out of curiosity, would it be possible to store a history of incoming calls and retrieve them in some way? Let's say that I am away the whole day and my computer is off, when I get back and turn on my computer I can retrieve all the missed calls during the day without having to have my computer turned on.

Is it possible? Perhaps it's for future products but I was just curious.

Regards, Fredrik.

]]> Tue, 10 Mar 2009 14:17:33 +0000 http://www.way2call.com/forum/store-phonenumbers-history_topic11_post12.html#12