Way2call telephony device discussion forum

Hi-Phone and Windows 64 Bit : Hi-Phone Stops receiving calls after several calls

Thu, 11 Jun 2015 08:28:11 +0000

Author: hardata
Subject: Hi-Phone Stops receiving calls after several calls
Posted: Jun 11 2015 at 8:28am

Hello, we have purchased a Hi-Phone Maestro. We are dealing with some issues when multiple calls are received. We develop software for companies with great amount of phone calls, and our clients reported us that after a while (15-20 incoming calls) the software doesn't pick up any call.

We've been doing some tests and we found out that there wasn't any issues with the telephony components we use, but with your hardware.

We were able to reproduce the issue in your recomended software PhoneEve.

The way to reproduce this is simple:

1) You make several calls to line 1.

2) You must answer every call and then hang up.

3) Repeat the process till software stop reporting you the calls (about 15-20 times)

After the program stops receiving the calls from line 1, the other 3 lines stop working as well.

We tested this behaviour with our software, and with yours and got the same results in every test.

Was anyone having the same issue?

Hardaware Used: HiPhone Maestro (firm: 11.03.45)

OS: Microsoft Windows 7 x64.

Hi-Phone and Windows 7 32 Bit : I need information about VOIP phones please?

Wed, 25 Feb 2015 03:50:36 +0000

Author: libertybts
Subject: I need information about VOIP phones please?
Posted: Feb 25 2015 at 3:50am

I have an Internet provider that will sell me the adapter or whatever I need for about $85 plus postage. Dick Smith Electronics sells the adapters for between $65 and $145 each. I don't want to buy one that will be inadequate or inferior, but neither do I want to spend top dollar if it is not warranted. I am on a pension.

Can anyone please help me with information, part numbers and prices? I live in Adelaide, South Australia.

Are the people who are using VOIP happy with the service.
I found this http://www.libertybts.com/ website. It is a leading telecommunication solutions provider in the Rocky Mountains. please share your opinion of this website.

Thank You

Hi-Phone and TAPI : Answering of phone calls with HiPhone modem

Thu, 30 Oct 2014 01:14:24 +0000

Author: kgottumukkala
Subject: Answering of phone calls with HiPhone modem
Posted: Oct 30 2014 at 1:14am

Thanks Mike.

I am trying to get in touch with Way2Call support team. Lets see if it helps.

Hi-Phone and TAPI : Answering of phone calls with HiPhone modem

Fri, 24 Oct 2014 06:54:07 +0000

Author: eljainc
Subject: Answering of phone calls with HiPhone modem
Posted: Oct 24 2014 at 6:54am

Kiran,

I was never able to get the HiPhone to work correctly. I tried other, less costly devices which worked a little bit better than the HiPhone. The problem that I had with them is they did not have reliable call answering/tracking. I had to insert a delay and never knew for sure if a person answered at the other end.

Mike

Hi-Phone and TAPI : Answering of phone calls with HiPhone modem

Fri, 24 Oct 2014 06:44:32 +0000

Author: kgottumukkala
Subject: Answering of phone calls with HiPhone modem
Posted: Oct 24 2014 at 6:44am

Hi Mike,

I'm facing the same situation. Did you find any solution?

Thanks,

Kiran.

Hi-Phone and .NET : Using phone for power dialer

Thu, 05 Jun 2014 23:39:09 +0000

Author: ricwijaya
Subject: Using phone for power dialer
Posted: Jun 05 2014 at 11:39pm

Hello,

i have a maestro power dialer and i'm going to make a mini call center with it. Basically, i'm looking for piece of code to do same thing as w2cMultiExe20090408. when w2cMultiExe20090408 start, form Hi-Phone line 1 have sub tab maestro and submenu terminal, if i check the attach phone checkbox, i'll be able to use the line phone for calling. How i'm supposed to do that?

Thank You

Hi-Phone Desktop Pro : Microphone Issue

Tue, 27 May 2014 08:56:09 +0000

Author: litspeed
Subject: Microphone Issue
Posted: May 27 2014 at 8:56am

I have a hospital that is using a Hi-Phone Desktop Pro to place calls from an entry kiosk.

The User placing the call at the kiosk can hear the person called just fine.

The Problem:

The User picking up the call cannot hear the caller very well.

The microphone is about two feet away from the person placing the call. Mic level on the PC Sound Control panel is set to max: 100 and the volume control on the Hi-Phone Desktop Pro is set to max.

Speakers are remarkably loud in comparison - they have to be turned down.

Have tried different mics. Even mic preamplifiers, but just get distortion.

Can this be fixed somehow?

Hi-Phone Desktop USB : Hi-Phone & HomeSeer

Wed, 27 Nov 2013 12:30:25 +0000

Author: starseer1999
Subject: Hi-Phone & HomeSeer
Posted: Nov 27 2013 at 12:30pm

Folks, I have been a HomeSeer (HS)User since early 2006 and from that time until late OCT 2013, I ran HS2 underWin Xp using the HS PCI Modem card. Everything worked well. Since Microsoftwill stop supporting Win Xp in APR-14, I decided to upgrade to Win 7 Pro. HSdecided not to develop drivers for its PCI card and specify Way2Call Hi-PhoneDesktop Voice Modem instead leaving no choice but to upgrade. I tried topurchase this modem from HS but they have been out-of-stock for many weeks so Ifound one (P/N HD00USGR02; S/N 1036-31-026057) on www.ambientweather.com).

Unfortunately, I cannot get it towork. HS has been less than helpful. Many of the fields and options in their assortedSetup screens seem to conflict or make no sense (at least to me). My mainproblems at this juncture are these:

1) 1) Inspite of configuring CID to output on each ring, no Caller ID is announced.

2) 2) WhileI can get HS/Way2Call to issue a TTS message to the Caller on pick up, I cannotget HS/Way2Call to play a custom tone wav file to indicate when the Callershould start his/her message.

Many thanks for any help, Jim White

Hi-Phone DLL : Wav file not playing in outgoing call

Thu, 21 Nov 2013 00:07:05 +0000

Author: natharhussain
Subject: Wav file not playing in outgoing call
Posted: Nov 21 2013 at 12:07am

I am new to the Way2Call family. The device I use is Hiphone Maestro. I developed an application in C# using the Multiple Devices SDK. Am able to successfully make a call and the AsyncCallDialingDone event is also fired. But am not able to play a wav file in the call. I am not sure what exactly could be problem and I have tried both the versions of the PlayWav file method. I downloaded the sample application from Way2Call and even it is having the same problem.

Any information or help is appreciated

Hi-Phone and TAPI : Answering of phone calls with HiPhone modem

Wed, 20 Nov 2013 13:58:53 +0000

Author: eljainc
Subject: Answering of phone calls with HiPhone modem
Posted: Nov 20 2013 at 1:58pm

Hello,

I have not had good results with the Hiphone USB modem/TAPI device. The TAPI settings do not
allow for answered calls to be handled that the connection is established when someone picks up the other
phone line. Can anybody tell me the best settings to use in the TAPI setup so that that this occurs properly?

Thanks
Mike

Hi-Phone and TAPI : Call using Way2Call USB never answered

Thu, 07 Nov 2013 19:10:41 +0000

Author: eljainc
Subject: Call using Way2Call USB never answered
Posted: Nov 07 2013 at 7:10pm

Hello,

I have a simple TAPI telephony application which uses a 3rd party library (AddTAPI). I have
used other TAPI devices with no problems. My program will dial a phone number and then
when the call is answered, it will play a WAV file or text to speech.

However, when I use the Way2Call USB TAPI device, the call rings the other phone. When
I answer it, nothing happens. Are there some settings which will enable all TAPI functions
for the Way2Call device so that it works properly?

Thanks
Mike

Hi-Phone and TAPI : How to reliably detect "hello"?

Tue, 17 Sep 2013 11:59:54 +0000

Author: johncody
Subject: How to reliably detect "hello"?
Posted: Sep 17 2013 at 11:59am

I have TWO hiphone desktop lite modems that I can NOT get to reliably detect voice no matter what thresholds I set in the TAPI Setup app.

I also downloaded your SDK and used your "w2cMultiTestApp.exe" app so I could see in real-time the detection of "Voice Detected" in the event listbox while I adjusted the thresholds.

I would get it to detect me saying "hello" twice in a row with no problem, then for THREE more times it WONT detect me saying "hello" even though I didn't adjust the settings and I am still on the same call as I was for the first two successful "hello"s!

So what is wrong that I can not reliably detect "hello"?

Hi-Phone DLL : HP_EVENT_ASYNC_PLAYBACKDONE

Fri, 14 Jun 2013 15:15:12 +0000

Author: jeppsonj
Subject: HP_EVENT_ASYNC_PLAYBACKDONE
Posted: Jun 14 2013 at 3:15pm

I am trying to determine when a wave file hasfinished playing to the HiPhone. I amplaying the wave file using the w2cUsbM_PlayWaveFile call to play the wave fileand that works fine. The API documentationfor the w2cUsbM_PlayWaveFile API states that the HP_EVENT_ASYNC_PLAYBACKDONEevent is fired when the playback has finished. I do not see this event. I getother events in my HiPhoneCallbackProc routine such as the HPEVT_DEVICE_RESET,HPEVT_LINE_RING_START, HPEVT_LINE_RING_END and most others I have wanted toreceive but not the HP_EVENT_ASYNC_PLAYBACKDONE event. I would also like to detect when a callerhangs up the phone but I don’t see any event when this happens. Any help you could give me would be greatlyappreciated.

Hi-Phone and Windows 64 Bit : Java API

Wed, 01 May 2013 10:08:20 +0000

Author: jeppsonj
Subject: Java API
Posted: May 01 2013 at 10:08am

Is there a w2cHpJNI.dll for 64 bit systems? I am only able to get the Java sample code to run on 32 bit systems. Since there is a 64 bit DLL API is there a JNI dll or will there be one soon?
Thanks

Hi-Phone DLL : Sending .wav files in Java

Wed, 10 Apr 2013 14:52:34 +0000

Author: jeppsonj
Subject: Sending .wav files in Java
Posted: Apr 10 2013 at 2:52pm

Does anyone have an example of sending .wav files to a Hi-Phone Desktop Lite USB? I have looked at the example applet and through the Java API and am not seeing the function that would do this. Thanks for your help.

Hi-Phone and .NET : Sejnding .wav files in Java

Wed, 10 Apr 2013 12:58:00 +0000

Author: jeppsonj
Subject: Sejnding .wav files in Java
Posted: Apr 10 2013 at 12:58pm

Does anyone have some example code of sending a .wav file to the Hi-Phone Desktop Lite using java?

Hi-Phone and Windows 7 32 Bit : Windows 7

Thu, 21 Mar 2013 19:46:45 +0000

Author: kpeterson
Subject: Windows 7
Posted: Mar 21 2013 at 7:46pm

When I try to test my Hi-Phone with Windows 7 I get "Error - only the administrator can perform this operation!"

What does this mean?

Are there drivers for Windows7

Thanks.

Hi-Phone Desktop USB : Java Code

Tue, 15 Jan 2013 15:20:25 +0000

Author: Guests
Subject: Java Code
Posted: Jan 15 2013 at 3:20pm

Need some basic java code to send, receive, pick-up and end phone call.

Hi-Phone Maestro : Key press while ringing?

Thu, 27 Sep 2012 06:59:58 +0000

Author: Bill
Subject: Key press while ringing?
Posted: Sep 27 2012 at 6:59am

This might sound silly but is it possible to detect a key press before the call is answered? As expected it doesn’t work but I’m not sure if this is hardware or software limitation. My application activates if nobody answers after so many rings but it would be a nice feature to be able to press a key to instruct it to cut in immediately. Is this possible???

Bill

Hi-Phone and Windows Vista 32 Bit : W2k8 32-bit No audio device

Thu, 20 Sep 2012 13:22:18 +0000

Author: Archivedbyte
Subject: W2k8 32-bit No audio device
Posted: Sep 20 2012 at 1:22pm

Resolved. Used the generic Microsoft USB audio drivers Windows installs. I was using the Latest Drivers package "Multiple Devices Driver (MDD) latest Version 2.01.16.1 32bit". The only Way2Call drivers included with the "drivers" package are actually for an RS232 serial device and not to be used with a USB device.

The Way2Call test app passed all tests on the headset, handset, and line tests.

Thanks for your input

Hi-Phone and Windows Vista 32 Bit : W2k8 32-bit No audio device

Thu, 20 Sep 2012 10:39:39 +0000

Author: doronsh
Subject: W2k8 32-bit No audio device
Posted: Sep 20 2012 at 10:39am

Youare probably using OLD drivers.

Pleaseuninstall your drivers and download updated from www.way2call.com... Downloads

Hi-Phone and Windows Vista 32 Bit : W2k8 32-bit No audio device

Thu, 20 Sep 2012 10:29:33 +0000

Author: Archivedbyte
Subject: W2k8 32-bit No audio device
Posted: Sep 20 2012 at 10:29am

I am using the Way2Call Lite device on Windows Server 2008 32-bit. It's closest to Vista, which is why I'm posting here. I have installed the latest Way2Call drivers on the system, though they say they are dated 2006. Desktop Experience is installed. Windows audio service is started and set to automatic.

Windows is saying there are no audio output devices installed. I have removed and reinstalled the drivers There are no errors in Device Manager. Two devices were installed. Hi-Phone Desktop Lite and Hi-Phone Desktop Lite Aux. Neither devices shows in the audio control panel under playback or recording.

The Way2Call testing software queries the device, but will not detect dial tone or acknowledge keypress routines during testing.

The Way2Call drivers state the date of 1/11/2006 and a version # of 1.0.2.1

I need help on this ASAP.

Hi-Phone Maestro : Dialing Done Event getting stuck

Wed, 27 Jun 2012 17:29:38 +0000

Author: qubaldo
Subject: Dialing Done Event getting stuck
Posted: Jun 27 2012 at 5:29pm

So my application has a message dialog where all the events of the OnNativeEvent listener show up, and then I trigger instructions based on the events happening, but sometimes right after the Dialing Done event happens it doesn't it never goes back to OnNativeEvent listener, to hear the tone or whatever other event happens, I have to restart the application, again this doesn't happen all the time. any help will be appreciated.

Hi-Phone OCX : help fiels

Tue, 19 Jun 2012 20:18:28 +0000

Author: doronsh
Subject: help fiels
Posted: Jun 19 2012 at 8:18pm

Please do the followings:

Right click on the ZIP file (The original zip file you have downloaded).

Click unblock

Right click on the zip file

Click extract all

Extract to a separate directory

Now it should work

Hi-Phone OCX : help fiels

Tue, 19 Jun 2012 15:05:49 +0000

Author: Guests
Subject: help fiels
Posted: Jun 19 2012 at 3:05pm

when I view the help files I get the index but no cotent does anyone have these documents in another format

Hi-Phone Maestro : Line Testing

Thu, 10 May 2012 05:47:45 +0000

Author: freinds
Subject: Line Testing
Posted: May 10 2012 at 5:47am

I am having the same problem.

Hi-Phone OCX : Echo Suppression

Wed, 09 May 2012 07:44:26 +0000

Author: cvbreuke
Subject: Echo Suppression
Posted: May 09 2012 at 7:44am

Using a Hi-phone Desktop Lite, we have noticed that with a switched on "HeadSetEchoSuppression" approximately the first half second of any word spoken after a silence is suppressed and can hardly be heard on the other side of the connection.

The PhoneEchoSuppression makes no difference.

Is there any way to circumvent this problem (maybe an option to adjust some settings in the echo suppression circuitry)?

Thanks in advance.

Carl van Breukelen
G10 - www.g10.nl

Hi-Phone Maestro : Device Failure

Thu, 19 Apr 2012 09:25:51 +0000

Author: freinds
Subject: Device Failure
Posted: Apr 19 2012 at 9:25am

Thanks for your help, I will get it replaced.

Hi-Phone Maestro : Device Failure

Thu, 19 Apr 2012 09:23:43 +0000

Author: moses
Subject: Device Failure
Posted: Apr 19 2012 at 9:23am

Since it was brand new, they gave me good service and simply replaced it. I do not know if there is any other fix. Sorry I wasn't clear in the first place.

Hi-Phone Maestro : Device Failure

Thu, 19 Apr 2012 02:46:42 +0000

Author: freinds
Subject: Device Failure
Posted: Apr 19 2012 at 2:46am

Thanks for your reply. Was it a quick fix? Are you able to give me an idea of the problem? If not I will contact support. Thanks again.

Hi-Phone Maestro : Device Failure

Thu, 19 Apr 2012 02:36:54 +0000

Author: moses
Subject: Device Failure
Posted: Apr 19 2012 at 2:36am

Contact support and I hope they will help you like they helped me.

Hi-Phone Maestro : Device Failure

Wed, 18 Apr 2012 09:58:14 +0000

Author: freinds
Subject: Device Failure
Posted: Apr 18 2012 at 9:58am

I have the same problem, how did you solve it? Thanks

Hi-Phone Maestro : Line Testing

Wed, 18 Apr 2012 04:54:04 +0000

Author: freinds
Subject: Line Testing
Posted: Apr 18 2012 at 4:54am

HI, I am using the latest drivers for the Hi-Phone Maestro but the line 1 test comes back stating no dial tone. Why is this?

Hi-Phone and .NET : Playing wav file list

Tue, 17 Apr 2012 12:07:03 +0000

Author: moses
Subject: Playing wav file list
Posted: Apr 17 2012 at 12:07pm

Hi!
Does anyone know how to send a list of wav files to the device, to be played one after another?
If I call the PlayWaveFile function twice without waiting for the first one to finish, only the second file is played.
Thanks

Hi-Phone Maestro : Device Failure

Tue, 17 Apr 2012 11:55:09 +0000

Author: moses
Subject: Device Failure
Posted: Apr 17 2012 at 11:55am

Thank you for solving the problem Doronsh!

Hi-Phone Maestro : Device Failure

Mon, 02 Apr 2012 16:15:46 +0000

Author: moses
Subject: Device Failure
Posted: Apr 02 2012 at 4:15pm

I have a brand new Maestro model, and after a few hours of use, I disconnected the device from the PC, and when I reconnected it, it was dead. I.E. The power light is on but the USB light is off, and the PC does not detect the device. I tried a different cable, different PC, to no avail.

Any body have a tip what to do and what caused this failure?

Thanks

P.S. I must say that during the few hours that the device worked, it worked beautifully, much better than any voice modem that I have tested [and I have tried many modems]

Hi-Phone Maestro : Answering existing calls

Fri, 16 Dec 2011 09:46:49 +0000

Author: Bill
Subject: Answering existing calls
Posted: Dec 16 2011 at 9:46am

Thought I'd try and get this working one more time.

Here’s my problem. I have 4 ongoing IVR calls in progress and say line 2 requests to speak with an operator. Ideally I want to pickup the handset then in the handset up event, connect only to the call on line 2 but instead I get the audio for all four lines. I’ve tried every permutation of set terminal with varying results but it’s very slow and also seems to stop the hook event from working.

If you recall, I changed from the standard Maestro to the power dialler model but Exceletel etLine terminal sharing reports it’s in conference mode rather than shared exclusive that I’d have expected and I this may be the root of all my problems.

Any help appreciated.

Bill

Hi-Phone and TAPI : Hi-Phone USB no MWI in Win764

Sat, 19 Nov 2011 20:31:48 +0000

Author: Guests
Subject: Hi-Phone USB no MWI in Win764
Posted: Nov 19 2011 at 8:31pm

Have been using w2c with Homeseer for years. Recently, I switched from XP to Win7 64 bit.

All is working fine, except for the message light. In XP, with the single mode driver, all is fine. I can turn the light on and off by issuing

&hsp.HIPSetCallWaitingLED(1,False)

But on my Win7 machine with the newer w2c drivers, nothing.

Same versions of HS on both machines, so it must be the drivers.

Does anyone have a fix?

Hi-Phone DLL : Using Mixed AuxWaveInContent

Thu, 03 Nov 2011 07:15:23 +0000

Author: robin121
Subject: Using Mixed AuxWaveInContent
Posted: Nov 03 2011 at 7:15am

So did it lead to any result, I mean when you upgraded?

Hi-Phone and TAPI : Hi-Phone UK Settings

Fri, 28 Oct 2011 03:44:09 +0000

Author: Daabe
Subject: Hi-Phone UK Settings
Posted: Oct 28 2011 at 3:44am

Since your line doesnt support loop current drop, which is being used for this event, Please consult with Homeseer what would be the solution....

Hi-Phone and Windows XP : Hi-Phone DesktopPro microphone issue

Mon, 26 Sep 2011 16:24:57 +0000

Author: dtompos
Subject: Hi-Phone DesktopPro microphone issue
Posted: Sep 26 2011 at 4:24pm

I have a Hi-Phone Desktop Pro I'm using with the Plantronics Vista M22 Adapter and Plantronics H261N headset, in conjunction with SmartCall. The microphone for this device on this particular machine does not seem to want to work, users can hear what the person on the other end of the line are saying, but cannot be heard themselves. When I try to run the Way2call Test Wizard, I get the following errors.

Short Event: Code=0000007f Data=00000000
CAPS_HAS_PHONE
CAPS_CONTROLS_PHONE
CAPS_HAS_LINE
CAPS_CONTROLS_LINE
CAPS_HAS_HEADSET_1
CAPS_CONTROLS_HEADSET_1
CAPS_CAN_DIAL_DTMF
CAPS_CAN_DIAL_PULSE
CAPS_CAN_ANALIZE_LINE
CAPS_REMOTE_DTMF_DETECT
CAPS_LOCAL_DTMF_DETECT
CAPS_HANDSET_STATUS
CAPS_HEADSET_1_STATUS
CAPS_CAN_FLASH_OFF_HOOK
CAPS_CALLER_ID
CAPS_AUDIO_IN
CAPS_AUDIO_OUT
CAPS_RINGER
CAPS_RING_DETECTION
CAPS_CONTROL_RING_FREQ
CAPS_CAN_GENERATE_TONES
CAPS_HAS_EXT_CAPS
CAPS_EXT_CAN_MUTE_AUDIO_TO_LINE
CAPS_EXT_SWITCH_PHONE_HEADSET
CAPS_EXT_CAN_HOLD_WITHOUT_PBX
CAPS_EXT_CONTROLS_DAA_IMPEDANCE
CAPS_EXT_DETECT_EXTENDED_TONES
CAPS_EXT_CONTROLS_PROGRESS_TONE_VOLUME
CAPS_EXT_VOICE_AND_CALL_PROGRESS
CAPS_EXT_CAN_MUTE_AUDIO_FROM_LINE
MASK_EXT_CAN_SET_TIMES_FOR_FLASH
MASK_EXT_DETECTS_LOOP_CURRENT_DROP
MASK_EXT_CAN_DO_ECHO_CANCELLATION
MASK_EXT_DETECTS_SIT
MASK_EXT_CIDCW_SEPERATE_EVENT
MASK_EXT_GENERATE_CID
MASK_EXT_DISTINCTIVE_RINGING
MASK_EXT_RESERVED1
MASK_EXT_RESERVED2
MASK_EXT_MORE_CAPS
H/W Capabilities word=efd9f03f
H/W Ext. Capabilities word=00fbc37f
S/W Version=1.3.6.9
F/W Version=10.03.23
S/N=HD00PRGR01103105021301
*** User reported failure at stage 2 ***
Short Event: Code=000001f2 Data=00000000
Short Event: Code=000001f2 Data=00000000
*** User reported failure at stage 5 ***

And here is the driver information:

Way2call Drivers Information:

Package Version: 2.00.95

OS version: 5.1.2600 Service Pack 3

Device Information:

1. Hi-Phone Desktop Pro. 021301
    Firmware Version: 10.03.23
    P/N: HD00PRGR01
    S/N: 1031-05-021301

Software Components:

File: w2cUSBM.dll
    Description: Way2call Multiple Hi-Phone Devices DLL
    Version: 1.3.6.9
    Build: b009

File: ScTspML.tsp
    Description: Way2call Multiple Hi-Phone Devices TSP
    Version: 2.00.88
    Build: 0

File: w2cMultiOcx.ocx
    Description: Way2call Multiple Hi-Phone Devices OCX
    Version: 1.0.0.4
    Build: 0

File: TestWiz.exe
    Description: Way2Call Multiple Hi-Phone Devices Test Wizard
    Version: 2.00.34
    Build: 0

File: w2cMdSound.exe
    Description: Way2call Multiple Devices As Sound Cards
    Version: 1.0.0.7
    Build: 0

File: scwiz32.exe
    Description: Way2Call Multiple Hi-Phone Devices PBX Wizard
    Version: 2.00.34
    Build: 0

File: w2cTspSetup.exe
    Description: Way2call TAPI Setup
    Version: 1.0.0.2
    Build: 0

File: \drivers\ScIPTsa.sys
Not required - For RS232 devices.

File: w2cRS232Wave.drv
Not required - For RS232 devices.

File: w2cUsb.dll
    Description: Hi-Phone User Mode Device Driver
    Version: 2.0.9.2
    Build: b0001

File: ml_setup.exe
    Description: Way2call Multiple Hi-Phone Devices Drivers installer
    Version: 2.0.0.42
    Build: b001

File: w2cMultiInfo.exe
    Description: Way2call drivers infromation
    Version: 1.0.0.4
    Build: 0

Audio IN devices:
0. Hi-Phone Desktop Pro.
1. SoundMAX HD Audio
2. Hi-Phone Desktop Pro. Aux

Audio OUT devices:
0. Hi-Phone Desktop Pro.
1. SoundMAX HD Audio

I do have to mention that this particular machine was experiencing some svchost.exe crashing problems earlier which I have since resolved, and the microphone issue seems to have only cropped up afterwards. Any help would be greatly appreciated.

Hi-Phone and .NET : Multiple HiPhone devices

Mon, 26 Sep 2011 11:05:45 +0000

Author: doronsh
Subject: Multiple HiPhone devices
Posted: Sep 26 2011 at 11:05am

Youcan connect as many Hi-Phone devices as the PC resources support.To doing so, please use the Hi-Phone multiple devicesSDK. It can be downloaded from the developer’s site.

Hi-Phone and .NET : Multiple HiPhone devices

Mon, 26 Sep 2011 10:11:06 +0000

Author: hcripps
Subject: Multiple HiPhone devices
Posted: Sep 26 2011 at 10:11am

I have implmented an IVR application in .net for the Hi-Phone. I now need to run 2 or more Hi-Phone devices on a single PC to cover the number of calls. Any suggestions for doing this?

Hi-Phone Maestro : Maestro Error on Windows 7 64bit

Tue, 30 Aug 2011 08:53:13 +0000

Author: jalyons
Subject: Maestro Error on Windows 7 64bit
Posted: Aug 30 2011 at 8:53am

Doron, Step one worked. Thanks for the help.

Hi-Phone Maestro : Maestro Error on Windows 7 64bit

Mon, 29 Aug 2011 23:48:41 +0000

Author: doronsh
Subject: Maestro Error on Windows 7 64bit
Posted: Aug 29 2011 at 11:48pm

While Hi-Phone Maestro setup up as thesound playback device it wouldn’t prevent the firmware from being able toupdate

Please try first:

Download the firmware zip file from the website.

Right click on the zip file, andproperties. If blocked. Click unblock

Again, Right click on the zip file, andextract the files to a separate directory

Go to the directory and right click on theexe file.

Run as administrator.

Firmware upgrade should work.

Step two:

If it still doesn’t work, it seemslike an application or WIN services are using the Hi-Phone and preventing thefw upgrade.

Please try to uninstall the Hi-Phone drivers.

Restart the PC

Update the fw

Reinstall the drivers

Let us know which of the two work.

Hi-Phone Maestro : Maestro Error on Windows 7 64bit

Mon, 29 Aug 2011 15:26:45 +0000

Author: jalyons
Subject: Maestro Error on Windows 7 64bit
Posted: Aug 29 2011 at 3:26pm

If the Hi-Phone Maestro is setup up as the sound playback device would that prevent the firmware from being able to update?

Hi-Phone Maestro : Maestro Error on Windows 7 64bit

Mon, 29 Aug 2011 10:18:06 +0000

Author: jalyons
Subject: Maestro Error on Windows 7 64bit
Posted: Aug 29 2011 at 10:18am

I am still unable to update the firmware on our modem. Any help would be appreciated.

Thanks

Hi-Phone Maestro : Maestro Error on Windows 7 64bit

Thu, 25 Aug 2011 10:04:20 +0000

Author: jalyons
Subject: Maestro Error on Windows 7 64bit
Posted: Aug 25 2011 at 10:04am

I have done everything that applies to the OS we are using; WIN 7 Home Premium 64 bit; and I am still getting the same message; the Hi-Phone modem is in use. I know it is not in use. If there is a fix for the MS usbAudio.sys, please provide a link so I may download it and apply it.

Thanks

Hi-Phone Maestro : Maestro Error on Windows 7 64bit

Wed, 24 Aug 2011 20:50:05 +0000

Author: doronsh
Subject: Maestro Error on Windows 7 64bit
Posted: Aug 24 2011 at 8:50pm

For the Hi-Phone Maestro please be notified of the following:

1. Firmware update and versions:

MS has an unfixed bug/issue in the usbaudio.sys related to WIN XP, WIN Server 2003, there are two firmware versions for this product.
WIN XP, WIN Server 2003
WIN Vista, WIN 7 and WIN Server 2008
Updated firmware can be downloaded from www.way2call.com >>> downloads
The customer should update the firmware version per the WIN OS.
The Hi-Phone Maestro is working fine on
WIN XP, WIN Server 2003 WIN Vista WIN 7 and WIN Server 2008

The recommended WIN OS’s for the Hi-Phone Maestro are: WIN 7 and WIN Server 2008

2. Setup the IVR functionality:

If your application is IVR, you should disconnect the Phone attachment from Line 1.

Please go to Way2call TAPI setup

Configure (Line 1)

Uncheck Connect to Phone by default

3. Setup TAPIsrv in Exclusive mode:

For stability, it is recommended to run the TAPIsrv in Exclusive mode.

For all the Hi-Phone products:

1. Disable Remote access connection manger:

When installing the drivers and the Way2call TSP (TAPI) on WIN XP/Server 2003 it is recommended to disable the “Remote access connection manger”.

On some WIN XP machines, this service sometimes causing the Way2call TSP to malfunction.

It is not happening on all WIN XP/WIN server 2003 PC machines, and related to Windows update.

To disable the "remote access connection manager" service, which basically handles dialup modems, and depended on the telephony service

Go to control panel >>> administrative toots >>> services

Disable the "Remote Access Connection Manager"

Restart the PC.

2. Disable call waiting tone detection:

For some noisy lines, its better to disable the call waiting. Otherwise some false detections can cause instability.

Please go to Way2call TAPI setup

Click on the required device

Uncheck Enable call waiting

3. Update the drivers:

There are two sets of Way2call Hi-Phone drivers:

32 bit support

64 bit support

Updated drivers can be downloaded from: www.way2call.com >>> downloads

Edited by admin - May 15 2013 at 6:43am

Hi-Phone Maestro : Maestro Error on Windows 7 64bit

Wed, 24 Aug 2011 15:32:43 +0000

Author: jalyons
Subject: Maestro Error on Windows 7 64bit
Posted: Aug 24 2011 at 3:32pm

I am getting the same error and when I try to update the firmware, I get a message that the modem is in use and the only thing running is the firmware update tool. Any ideas?

Thanks

Hi-Phone Maestro : Calls Suddenly Stop Going Out

Sun, 21 Aug 2011 21:19:57 +0000

Author: doronsh
Subject: Calls Suddenly Stop Going Out
Posted: Aug 21 2011 at 9:19pm

For the Hi-Phone Maestro please be notified of the following:

1. Firmware update and versions:

Since MS has an unfixed bug in the usbaudio.sys related to WIN XP,WIN Server 2003, there are two firmware versions for this product.

WIN XP, WIN Server 2003

WIN Vista, WIN 7 and WIN Server 2008

Updated firmware can be downloaded from www.way2call.com>>> downloads

The customer should update the firmware version per the WIN OS.

The Hi-Phone Maestro is working fine on

WIN XP, WIN Server 2003 WIN Vista WIN 7 and WIN Server 2008

The recommended WIN OS’s for the Hi-Phone Maestro are: WIN 7 andWIN Server 2008

2. Setup the IVR functionality:

If your application is IVR, you should disconnect the Phoneattachment from Line 1.

Please go to Way2call TAPI setup

Configure (Line 1)

Uncheck Connect to Phone by default

3. Setup TAPIsrv in Exclusive mode:

For stability, it is recommended to run the TAPIsrv in Exclusivemode.

Hi-Phone hardware and drivers : Driver disappearing

Sun, 21 Aug 2011 21:16:30 +0000

Author: doronsh
Subject: Driver disappearing
Posted: Aug 21 2011 at 9:16pm

Disable Remote access connection manger:

When installing the drivers and the Way2call TSP (TAPI) on WIN XP/Server 2003 it is recommended to disable the “Remote access connection manger”.

On some WIN XP machines, this service sometimes causing the Way2call TSP to malfunction.

It is not happening on all WIN XP/WIN server 2003 PC machines, and related to Windows update.

To disable the "remote access connection manager" service, which basically handles dialup modems, and depended on the telephony service

Go to control panel >>> administrative toots >>> services

Disable the "Remote Access Connection Manager"

Restart the PC.

Hi-Phone and Windows XP : Desktop Pro, H261N Plantronics Headset & SmartCall

Sun, 21 Aug 2011 21:13:19 +0000

Author: doronsh
Subject: Desktop Pro, H261N Plantronics Headset & SmartCall
Posted: Aug 21 2011 at 9:13pm

The recommended headsets are:

Plantronics Vista M22 Adapter with the Plantronics H261N/H251N Headsets.

Plantronics - SupraPlus H261N/H251N headsets.

The Hi-Phone Desktop Pro and USB have been tested with the Plantronics H251, H251N, H261, H261N, but it can work with other Headset from the H series.

There are two kinds of fast cable connection that are used by Plantronics.

The Plantronics cord that should be used is the 27190-01. This is the cord for Plantronic's Polaris series headsets. The other one just doesn't work with those headsets and the Hi-Phone Desktop.

Hi-Phone and TAPI : Hi-Phone and DTMF

Sun, 21 Aug 2011 21:10:58 +0000

Author: doronsh
Subject: Hi-Phone and DTMF
Posted: Aug 21 2011 at 9:10pm

The Hi-Phone Desktop Pro would be the best solution.

It can generate DTMF to the Line or to the local Handset

More information you can find at the Hi-Phone SDK.

Hi-Phone and TAPI : Hi-Phone and DTMF

Mon, 18 Jul 2011 08:12:14 +0000

Author: Maddy.Malku
Subject: Hi-Phone and DTMF
Posted: Jul 18 2011 at 8:12am

Hi,

I want to generate DTMF using TAPI, does Hi-Phone suuport this?

If yes, then which one I should use? Hi-Phone Pro or Hi-Phone Lite?

Thanks for answering.

Regards,

Maddy

Hi-Phone and Windows XP : Desktop Pro, H261N Plantronics Headset & SmartCall

Mon, 27 Jun 2011 14:44:47 +0000

Author: mlpayne
Subject: Desktop Pro, H261N Plantronics Headset & SmartCall
Posted: Jun 27 2011 at 2:44pm

I'm really hoping someone can help me out--feel as though I have tried everything! No matter what I try, I can't get the H261N plantronics headsets to work with the SmartCall application and the hi-phone desktop pro.

If I try to use the headset with an amplifier, I get a dial tone, but can't get beyond that. It's also the only way I can get the Hi-phone to light up. If I try to use it without the amp, I am able to call but no one can hear us on the other end and there is no light on the Hi-phone. Any idea how the heck we can get all of this together and actually be able to use these products??

Thanks,

Michelle

Hi-Phone and Windows 64 Bit : Silent install switches

Tue, 14 Jun 2011 14:08:53 +0000

Author: Andrew
Subject: Silent install switches
Posted: Jun 14 2011 at 2:08pm

Recently, our company has purchased several Hi-Phone Desktop Pro dialers, and I am tasked with setting them up on 20 computers running 64-bit Windows 7. In order to make this easier, I have been attempting to find a way to install the latest driver and software, version 2.01.16.1, silently through SCCM. So far, I have tried the usual command line arguments (/q, /quiet, /silent, /s, etc), but the result is the same with all of the arguments - a dialog box appears stating "Uninstallation done!". No drivers are actually installed.

Is there currently a way for me to push this out silently to the computers? In an enterprise with over 5000 computers, it would be a pain to log into these computers individually just to install one piece of software.

Thanks-
Andrew

Hi-Phone and TAPI : Hi-Phone UK Settings

Fri, 20 May 2011 08:26:14 +0000

Author: doronsh
Subject: Hi-Phone UK Settings
Posted: May 20 2011 at 8:26am

The forum is not for support. It is mainly for discussions.

For 24x7 support please send an email to support@way2call.com

Homeseer doesnt even use the same Hi-Phone DLL that you are trying to test with the test application.

Even if it would work for you with the test application, it wont work for Homeseer.

Hi-Phone and TAPI : Hi-Phone UK Settings

Fri, 20 May 2011 08:04:16 +0000

Author: Hopkirk
Subject: Hi-Phone UK Settings
Posted: May 20 2011 at 8:04am

I see the normal lack of service has been resumed..........

Hi-Phone and TAPI : PC telephony solution

Fri, 13 May 2011 00:49:51 +0000

Author: BR99
Subject: PC telephony solution
Posted: May 13 2011 at 12:49am

I'm looking for a PC telephony solution that

1. report to my s/w application, land-line events (ring, busy, silence, hangup, etc.)

2. report to my s/w application, my (desktop) analog phone events (handset up/down etc.)

3. support XP SP3 OS, VBA (2007) programming environment

4. FAX Tx/Rx

5. optional: recording & Voip

i'm not familiar with Way2Call products so any suggestion is welcomed

is Hi-Phone Desktop USB a good choice (address my listed requirements) ?

Thanks

Hi-Phone and TAPI : Hi-Phone UK Settings

Wed, 11 May 2011 07:10:22 +0000

Author: Hopkirk
Subject: Hi-Phone UK Settings
Posted: May 11 2011 at 7:10am

I have been carrying out more testing with the Hi-Phone and my POTS line. I can confirm I do see CPC and a 400Hz tone when a calling party clears down on my line. However the Hi-Phones doesn't see these events via the Way2Call test application. What duration of CPC does the Way2Call look for to detect the current change? Is this setting configurable or is it setup within the API, in my case by HomeSeer?

I can't find any documentation on controlling the Hi-Phone so any pointers would be appreciated!

Thanks

Hi-Phone and TAPI : Hi-Phone UK Settings

Wed, 11 May 2011 03:25:05 +0000

Author: Hopkirk
Subject: Hi-Phone UK Settings
Posted: May 11 2011 at 3:25am

I forgot to say, my Hi-Phone is new and is running firmware 4.03.36, which is what the unit was shipped with and appears to be the latest firmware verison.

Thanks

Hi-Phone and TAPI : Hi-Phone UK Settings

Wed, 11 May 2011 03:02:20 +0000

Author: Hopkirk
Subject: Hi-Phone UK Settings
Posted: May 11 2011 at 3:02am

Thanks for your response. I didn't realize that HomeSeer doesn't use TAPI, that's interesting.

If I use the Way2Call test application, with a clean boot and HomeSeer not running I would expect the Hi-Phone to pickup a terminated call by looking for a 400Hz continuous tone or current drop. I can see this tone being generated by the PSTN on the test application's 'spectrum analyser' when a call he been cleared down by the remote party. I've checked British Telecom's SIN on the tone that is generated when a remote party clears down and it is 2.5 seconds of 400 Hz, which I've set on the Way2call's test application. This is also set in the 'international settings' on the Way2Call software. I am unable to do this however and, using the test application, as the Hi-Phone will keep the line open with no events being displayed in the call monitor apart from speech detected. I would assume that the Way2Call would display the events of a call being dropped in this window? As a first step in resolving this issue I'd like to make the Hi-Phone detected a clear down so I can then tackle the issue of HomeSeer picking this event up.

Thanks

Andy

Hi-Phone and TAPI : Hi-Phone UK Settings

Tue, 10 May 2011 19:04:36 +0000

Author: doronsh
Subject: Hi-Phone UK Settings
Posted: May 10 2011 at 7:04pm

The Homeseer doesnt use the TAPI setup, and thefore any changes at the TAPI setup doesnt affect the Homeseer.

Since your line doesnt support loop current drop, which is being used for this event, Please consult with Homeseer what would be the solution

Hi-Phone and TAPI : Hi-Phone UK Settings

Tue, 10 May 2011 15:54:33 +0000

Author: Hopkirk
Subject: Hi-Phone UK Settings
Posted: May 10 2011 at 3:54pm

Come on guys, your website says I'm to come to the forum for support but I've not had any response to my fault above and it looks like I'm not the only one with unanswered questions.......

Hi-Phone OCX : Problem with answer

Mon, 09 May 2011 03:29:11 +0000

Author: dannyfan
Subject: Problem with answer
Posted: May 09 2011 at 3:29am

Dear all,
I'm new and I want start with tell thanks in advance for the support and sorry for my bad english.

I'm develop a software with the OCX and all I think was difficult was done (like send wav, recognized a digit, make a call)... The only thing that I think is easy not run..

My problem in fact is understand when to the other side the person answer to the call..
I find the system for understand when start the call but not when somebody the answer.

Any idea ?

Thanks a lot

Hi-Phone and TAPI : Analog phone/line events

Sun, 08 May 2011 05:02:39 +0000

Author: BR99
Subject: Analog phone/line events
Posted: May 08 2011 at 5:02am

Hi

I'm looking for a solution that will enable me to

1. Get events of my phone (Handset up/down; dialed no.; etc.)
2. Get Line (Analog) events (busy; ringing; etc.)
3. XP VBA library
4. Support for FAX

As you realize i'm novice ... any support and suggestions are appreciated

Thanks

Hi-Phone and TAPI : Hi-Phone UK Settings

Sun, 08 May 2011 03:22:34 +0000

Author: Hopkirk
Subject: Hi-Phone UK Settings
Posted: May 08 2011 at 3:22am

Hi

Do Way2Call check this forum? I've not heard anything about this fault yet.

Thanks

Hi-Phone and TAPI : Hi-Phone UK Settings

Thu, 05 May 2011 09:09:07 +0000

Author: Hopkirk
Subject: Hi-Phone UK Settings
Posted: May 05 2011 at 9:09am

I have a newly purchased Way2Call USB Hi-Phone attached to a Windows XP SP3 PC and also attached to a standard UK BT POTS phone line. I want to use the Hi-Phone with HomeSeer 2. I have the latest drivers from your website installed and the Hi-Phone worked ok with HomeSeer for a few days. However I noticed that if someone left me a voicemail message that HomeSeer kept recording for a couple of minutes, even if the calling party had hung up. I installed the Way2Call test application to see what was happening. When I dial the Hi-Phone and hang up the test application shows this in the log:

SIT detected - no circuit found.

In the UK international tone settings this makes sense as a continuous 400Hz tone is shown to be the "no circuit found". I ensured that the Hi-Phone in TAPI setup was configured to use the FastBusy/re-order tone to disconnect. I tried to change the re-order tone to listen instead for a 400Hz continual tone but this didn't work. The Hi-Phone is also configured to look at line current to detect the line's status but this doesn't work either. In the international tone settings I changed the SIT detected tone to 4000Hz (to remove it from service) and then added a new item to the congestion tone with 400Hz on, 2500 duration to try and tell the Hi-Phone that this tone means disconnect. This change had the effect of stopping "SIT Detected" being displayed in the test application but now now call progress messages are displayed. How can I make the Hi-Phone understand when the calling party has cleared down?

The Way2Call test application crashed once during use and this created another issue in that I couldn't open the Way2Call TAPI setup screen any more. I've tried rebooting the PC but if I click on the TAPI setup icon I receive a few seconds of hour glass and then nothing happens.

I've tried removing and re-installing the Hi-Phone drivers, rebooting the PC and powering the PC and Hi-Phone off for several minutes before booting again but the same thing happens. I assumed this problem was caused by the running application crashing while the TAPI setup screen was open and the TAPI application had a lock somewhere. I thought that when the app was re-started it thought it was already running and shutdown. I think I've fixed this by changing the registry key hkey_local_machine\software\Way2call\w2cusbdll\globals\DoingSetup from 1 to a 0. This now allows me to start TAPI setup. Can you let me know if there is anything else I need to change to recover from the software crash I had?

Thanks

Andy.

Hi-Phone and Windows XP : Hi-Phone and Dialer.exe

Thu, 28 Apr 2011 22:45:38 +0000

Author: the_brein
Subject: Hi-Phone and Dialer.exe
Posted: Apr 28 2011 at 10:45pm

Anyone ever use Hi-Phone Desktop Pro and Windows XP's Dialer.exe without the Way2Call software? I have Way2Call installed, but cant get Dialer.exe to work with the hardware.

I have a program that requires the Dialer.exe in order to interface with the Hi-Phone hardware. Any help?

Hi-Phone DLL : Strange behaviour

Thu, 28 Apr 2011 14:40:16 +0000

Author: cvbreuke
Subject: Strange behaviour
Posted: Apr 28 2011 at 2:40pm

A couple of months we have embedded the OCX (for a Hi-Phone Desktop Lite) within our own application, allowing a visitor-self-registration system to dial the host automatically, and when the host does not answer it automatically calls a second number, a third etc.

This is in fact a kind of public address system, the visitor speaks to a microphone within a console and the person on the other side of the line is heard over the computer's speakers - everything handsfree.

As (anyhow under XP) the Hi-Phone driver does not re-direct the voice of the person on the other side of the line I use an audio library ("bass" - as directsound does not work under W7) which enables me to pickup the "Hi-Phone aux" signal and propagates it to the system's default soundcard. For anyone interested: this gives some (serious) latency but if you only use it during a call - stop it when the call is finished it is truely usable.

The microphone is directly connected to the Hi-Phone Desktop Lite.

Some weird behavious suddenly occurred after a 6 weeks of (heavy) usage: suddenly the Hi-Phone does not recognise the reorder tone anymore (does not fire any event). This behaviour came up suddenly but never disappeared.

We did some tests today and found the following:

1. If we remove the microphone or we put the volume very low (e.g. 1000) the recognition worked again, but in that case the person on the other side of the line does not hear the visitor anymore. (fyi: our default volume for this type of microphone = 28000)

2. If we remove the bass sound-propagition subsystem within our software, the recognisation also works

3. If we put the system volume (windows mixer) very low the recognition also works again - but in that case we almost don't hear the other persons voice on the speakers anymore.

Using the default test program makes no sense in this case as the sound of the other person's voice and/or the reorder tone is not hearable on the system's loudspeakers (at least not in XP)

What we think/fear is that the microphone (headset) input of the Hi-Phone device is connected to the same circuit that is used for voice detection as well as for the reorder-tone detection - such that the reorder tone which is also picked up by the microphone confuses the device - what it might even make it worse is that the picked up recoorder-tone by the microphone is also slightly (few msec) out of sync of course due to the latency of using the bass library.

Could anyone shine a light on this??? Best would be a solution such that we don't need the bass (or any library again) but we have already sone more questions on this topic on this forum.

Thanks in advance, Carl van Breukelen, G10

Hi-Phone Maestro : Calls Suddenly Stop Going Out

Wed, 13 Apr 2011 10:01:43 +0000

Author: Mogo
Subject: Calls Suddenly Stop Going Out
Posted: Apr 13 2011 at 10:01am

We have had a program up and running since Dec 2010. The program just sends outgoing calls. We are REALLY strugling with calls suddenly stop wanting to go out. It can be running fine for a month and then suddenly I have to restart the pc. For example. The whole month of March, it ran fine. No probrlems. It calls me when I expect it. Twice in April now I have to restart the machine. (Then it works fine). Because it runs for a long period of time, and then suddenly it stops, I am pretty sure its not the code (Although I can be wrong). What could cause this? Updates through Microsoft? The fact its going through Altergen? The machine its running on is a 32 bit machine. (We tried the 64 bit and it was really bad).

I am at a lost and REALLY could use some help/suggestions.

Thanks

Hi-Phone Desktop Pro : Detecting Key Presses

Tue, 12 Apr 2011 12:00:16 +0000

Author: sk
Subject: Detecting Key Presses
Posted: Apr 12 2011 at 12:00pm

What was the fix to reslove this issue?

Hi-Phone hardware and drivers : Driver disappearing

Thu, 24 Mar 2011 13:01:11 +0000

Author: liftapia
Subject: Driver disappearing
Posted: Mar 24 2011 at 1:01pm

New driver has been installed. Now if dialer is not installed, the driver disappears. If the dialer is hooked up when the computer is turned on, the driver stays. What impact does disabling remote access connection manager have on the driver file disappearing?

Hi-Phone and Windows XP : Unable to hear

Thu, 24 Mar 2011 12:49:58 +0000

Author: liftapia
Subject: Unable to hear
Posted: Mar 24 2011 at 12:49pm

Driver has been updated to 2.01.16.1 32bit and cables have been checked. Now nothing can be heard. No beeps, no static, nothing.

Hi-Phone and .NET : Why static?

Wed, 23 Mar 2011 05:32:33 +0000

Author: samuele
Subject: Why static?
Posted: Mar 23 2011 at 5:32am

I was wondering why the driver object has to be static (or Shared in VB.NET). Is there any particular reason? I suppose that's the way it is to avoid having more than 1 instance at the same time, but how do I interact with form elements (buttons, labels...) then? Static events won't let me modify local vars.

Samuele

Hi-Phone hardware and drivers : Driver disappearing

Thu, 10 Mar 2011 12:59:21 +0000

Author: doronsh
Subject: Driver disappearing
Posted: Mar 10 2011 at 12:59pm

Update to the latest drivers from way2call web site >>> downloads

On XP and Server 2003 Disable the remote access connection manager

Go to control panel >>> administrative tools >>> services

Disable the remote access connection manager

Restart the PC

Hi-Phone and Windows XP : Unable to hear

Thu, 10 Mar 2011 12:45:20 +0000

Author: doronsh
Subject: Unable to hear
Posted: Mar 10 2011 at 12:45pm

Check the cables.

Update the Hi-Phone drivers

Hi-Phone Desktop RS232 : can't run w2hpjapplet

Thu, 10 Mar 2011 12:35:05 +0000

Author: doronsh
Subject: can't run w2hpjapplet
Posted: Mar 10 2011 at 12:35pm

Try to use the Hi-Phone Desktop USB, The Hi-Phone Desktop RS232 doesnt support direct sound

Hi-Phone and Windows XP : Unable to hear

Thu, 10 Mar 2011 12:03:34 +0000

Author: liftapia
Subject: Unable to hear
Posted: Mar 10 2011 at 12:03pm

Hi-phone Desktop Pro

Multiple Devices Driver version 2.00.95

Windows XP

Plantronics HW261N Noice Canceling headsets with 2.5 Quick Disconnect cable for CA10

Having issue with hearing those being called and those being called having trouble hearing us. It's very sporadic. One call can be fine then the next call, callers cannot hear people they are calling, then the next call, callers can hear but the person they are calling cannot hear them. Strange!

Hi-Phone hardware and drivers : Driver disappearing

Thu, 10 Mar 2011 11:22:27 +0000

Author: liftapia
Subject: Driver disappearing
Posted: Mar 10 2011 at 11:22am

Hi-phone Desktop Pro

Multiple Devices Driver version 2.00.95

Windows XP

I keep having to download the driver from the website and re-install it each day on every machine. The driver keeps disappearing.

Would appreciate any insight or suggestions on how to rememdy the issue.

Updating to a more recent version of the driver is not an option at the moment.

Hi-Phone Desktop RS232 : can't run w2hpjapplet

Fri, 04 Mar 2011 19:58:53 +0000

Author: punnyatuladhar
Subject: can't run w2hpjapplet
Posted: Mar 04 2011 at 7:58pm

I want to develop a program to call & then play .wav file in java for RS232 device.

I tried running w2HpJApplet but it gives error saying:

Open error code -20

Open hiphone failed.

I did all as given on its .doc file. What can be problem? Or, how can I achieve my mission?

I appreciate any help.

Hi-Phone and .NET : Hangup detection

Wed, 23 Feb 2011 12:55:05 +0000

Author: zzino0823
Subject: Hangup detection
Posted: Feb 23 2011 at 12:55pm

Is there any way to find out if the line is dropped?

I call call, I can talk to person, and I can hangup using the software.

Which means that the API is working great if I send some "command" to do something.

So, for testing, I called my cell phone--> answered --> I hangup on my cell

--> the line is still connected on my computer (maybe in silence mode) until I actually click on hangup button.

Is "OnSilentDetected" event handler used for this purpose?

(If Silent was detected for more than xxx second, then hangup?)

I did not want to do this because if somebody put their line on mute, it might hangs up as well.

Please advise,

Hi-Phone Maestro : Checking Modem Programically

Fri, 18 Feb 2011 10:30:30 +0000

Author: Mogo
Subject: Checking Modem Programically
Posted: Feb 18 2011 at 10:30am

I recently came accross the sdk for Multiple Devices. I tried running it on vs2010 but it was throwing errors. Has anyone been able to do this? I tried running it on vs2008 and it runs fine. But program however is on vs2010 and I really would like it to run on that. This apears to be the only way be able to check programmically if the modem can see the audio in and audio out and the driver info. I have not been able to run this program, so can someone please tell me if I am on the right track and if they have been able to run the SDK for Multiple Devices on vs2010?

Thanks

Hi-Phone DLL : Connect phone in to sound card out

Wed, 16 Feb 2011 06:40:26 +0000

Author: cvbreuke
Subject: Connect phone in to sound card out
Posted: Feb 16 2011 at 6:40am

Could you be more specific about "It can be done by adding a small application to route waves"?

I have made such a program myself using the BASS Audio Library, but it seems that after a while the latency grows unworkable (multiple seconds) or even the whole sound freezes.

Is there a standard solution available?

Thanks in advance,

Carl van Breukelen

G10

Hi-Phone Maestro : Programically Check Drivers?

Mon, 14 Feb 2011 19:11:33 +0000

Author: Mogo
Subject: Programically Check Drivers?
Posted: Feb 14 2011 at 7:11pm

I am using the Mastero on a 32 bit windows 7 machine. It seems like ocasionally I have to go back and restart my machine that has that setup on it. It seems so random. I can have it running for a week or two then suddenly the modem does not want to dial or my voices are gone. Is there a way that I can programically check if the drivers are good?

Thanks

MOGO

Hi-Phone DLL : Detection Timeout Event

Fri, 11 Feb 2011 01:41:30 +0000

Author: ravuri.vasu
Subject: Detection Timeout Event
Posted: Feb 11 2011 at 1:41am

What is "Detection Timeout"

When I try to call from the sample console application provided by way2call, It is dialing the phone only one time and it is unable to hangup the call. From that point every time I call through application it showing "Detection Timeout" event.

Why the way2call modem is unable to hangup the Call

Please reply me....
Thanks

Hi-Phone OCX : DTMF note being detected in UK

Thu, 10 Feb 2011 06:20:53 +0000

Author: csweby
Subject: DTMF note being detected in UK
Posted: Feb 10 2011 at 6:20am

This is now sorted - ot was the line in my office

Hi-Phone OCX : DTMF note being detected in UK

Fri, 28 Jan 2011 04:42:49 +0000

Author: csweby
Subject: DTMF note being detected in UK
Posted: Jan 28 2011 at 4:42am

I have just taken delivery of a Desktop Pro and I am trying to get an application to recognise DMTF keys entered by the person calling . The "on DTMFKeyUp" event does fire at all. Do I need to set something else to get these to work in the UK ?. The test applicstion also does not show any key strokes entered in the phone.

Hi-Phone and .NET : WPF Hi-Phone Dialer took too long

Thu, 27 Jan 2011 16:35:44 +0000

Author: zzino0823
Subject: WPF Hi-Phone Dialer took too long
Posted: Jan 27 2011 at 4:35pm

I recently implemented Hi-Phone dialer using WPF browser application.

It works well and made outbound call. However, it takes 15 second to hear rining.

I used exactly same code in console application which took only 3~5 second.

Is there any tutoria or best practice for WPF browser application setting?

Thank you

Hi-Phone and Windows XP : "Call Progress" not detected

Wed, 12 Jan 2011 14:47:37 +0000

Author: BrianFella
Subject: "Call Progress" not detected
Posted: Jan 12 2011 at 2:47pm

Please help me with this...

Doronsh will likely be the one who reads this. My "call progress" for my Hinkle program (Direct Buy) has stopped working with BOTH Windows XP AND Windows 7. I am switching to XP because Hinkle more fully supports that. The software/dialer does not detect busy signals, phone rings, or line "pickup." It was working perfectly, but has suddenly stopped working over the last 30 days.

The dialer works great except it's missing all these detections. Other people working in my situation have no such issue. Any ideas?

Thank you!

Hi-Phone and Windows XP : "Call Progress" not detected

Wed, 12 Jan 2011 14:47:03 +0000

Author: BrianFella
Subject: "Call Progress" not detected
Posted: Jan 12 2011 at 2:47pm

Please help me with this...

The dialer works great except it's missing all these detections. Other people working in my situation have no such issue. Any ideas?

Thank you!

Hi-Phone and .NET : w2cDrv.Device.Info.WaveOutDrvID = 4294967294

Wed, 12 Jan 2011 11:37:41 +0000

Author: hcripps
Subject: w2cDrv.Device.Info.WaveOutDrvID = 4294967294
Posted: Jan 12 2011 at 11:37am

On Windows 2003 running latest 32-bit drivers, I get the following:

w2cDrv.Device.Info.WaveOutDrvID of 4294967294 (hex FFFFFFFE). This valueis typically 0. It is zero when I run this same application on my localWindows XP system. Thererfore, get an exception attempting to play a wave file using: w2cDrv.Device.Audio.PlayWaveFile(filename, 0,cint(w2cDrv.Device.Info.WaveOutDrvID)). The WaveOutDrvId parameter for Audio.PlayWaveFile is an unsigned integer and causes an arithmetic overflow exception since the 4294967294 it too large.

Thanks for any help on this issue.

Hi-Phone OCX : Events don't fire

Tue, 04 Jan 2011 12:58:46 +0000

Author: cvbreuke
Subject: Events don't fire
Posted: Jan 04 2011 at 12:58pm

Added 406 Hz equivalents for all major international tones for The Netherlands.. and it works like hell (or heaven in fact).

Hi-Phone OCX : Events don't fire

Tue, 04 Jan 2011 10:37:31 +0000

Author: cvbreuke
Subject: Events don't fire
Posted: Jan 04 2011 at 10:37am

Within the test application happens the same thing as within my own application (result of TranslateDeviceEventToString(dwDeviceID, dwEventCode, dwEventData) within OnDeviceEvent): "Indication tone detected, Negative"

It looks like the local frequencies are not loaded, but setting LocalCountry to something different (with same frequencies) does not have any effect either. Voice detected works so it is could not be a conflict with another audio/modem driver.

My driver info:

Way2call Drivers Information:

Package Version: 2.01.11 32bit (beta)

OS version: 5.1.2600 Service Pack 3

Device Information:

1. Hi-Phone Desktop Lite 021012
    Firmware Version: 5.03.23
    P/N: HD00LTGR01
    S/N: 1030-07-021012

Software Components:

File: w2cUSBM.dll
    Description: Way2call Multiple Hi-Phone Devices DLL
    Version: 1.3.7.0
    Build: b004

File: ScTspML.tsp
    Description: Way2call Multiple Hi-Phone Devices TSP
    Version: 2.01.11
    Build: 0

File: w2cMultiOcx.ocx
    Description: Way2call Multiple Hi-Phone Devices OCX
    Version: 1.0.0.4
    Build: 0

File: TestWiz.exe
    Description: Way2call Multiple Hi-Phone Devices Test Wizard
    Version: 2.00.34
    Build: 0

File: w2cMdSound.exe
    Description: Way2call Multiple Devices As Sound Cards
    Version: 1.0.0.7
    Build: 0

File: scwiz32.exe
    Description: Way2Call Multiple Hi-Phone Devices PBX Wizard
    Version: 2.00.34
    Build: 0

File: w2cTspSetup.exe
    Description: Way2call TAPI Setup
    Version: 1.0.0.2
    Build: 0

File: \drivers\ScIPTsa.sys
     Not required - For RS232 devices.

File: w2cRS232Wave.drv
     Not required - For RS232 devices.

File: w2cUsb.dll
    Description: Hi-Phone User Mode Device Driver
    Version: 2.0.9.2
    Build: b0001

File: ml_setup.exe
    Description: Way2call Multiple Hi-Phone Devices Drivers installer
    Version: 2.0.0.43
    Build: b001

File: w2cMultiInfo.exe
    Description: Way2call drivers infromation
    Version: 1.0.0.4
    Build: 0

Audio IN devices:
0. Realtek HD Audio Input
1. Modem #0 Line Record
2. Hi-Phone Desktop Lite
3. Hi-Phone Desktop Lite Aux
4. Bluetooth-audio
5. Bluetooth-audio van hoge kwalit

Audio OUT devices:
0. Realtek HD Audio output
1. Modem #0 Line Playback
2. Hi-Phone Desktop Lite
3. Bluetooth-audio
4. Bluetooth-audio van hoge kwalit

Hi-Phone and .NET : Detection Timeout, what does this mean?

Tue, 04 Jan 2011 10:09:17 +0000

Author: doronsh
Subject: Detection Timeout, what does this mean?
Posted: Jan 04 2011 at 10:09am

The Hi-Phone doesnt hang up the line if it doesnt get a command from the sw application to hang up.

Can you explain the senario?

Hi-Phone OCX : Events don't fire

Tue, 04 Jan 2011 10:02:23 +0000

Author: doronsh
Subject: Events don't fire
Posted: Jan 04 2011 at 10:02am

Please make sure that you are using the latest Hi-Phone drivers.

Use the Hi-Phone's test application to verify the tones detection

It can be downloaded from the developers page.

Hi-Phone OCX : Events don't fire

Tue, 04 Jan 2011 09:34:06 +0000

Author: cvbreuke
Subject: Events don't fire
Posted: Jan 04 2011 at 9:34am

Using the OCX none of the OnBusyToneDetected and the OnReorderToneDetection events do fire.

The OnCallConnected and OnToneMonitored events work however the latter only with long (250+ msec) tones.

Have checked: the LocalCountry property is "31" (Netherlands) and the frequency of the dial-tone is 425 Hz.

Have also noted that using TAPI (the Windows Dialer.exe) also the busy/reorder detection does not work.

Do I forget something?

Hi-Phone and .NET : Detection Timeout, what does this mean?

Mon, 03 Jan 2011 16:14:57 +0000

Author: zzino0823
Subject: Detection Timeout, what does this mean?
Posted: Jan 03 2011 at 4:14pm

I passed DTMFdigits without "TW," and it worked fine.

However, the call is being hanged up after few seconds.

Is there any way to keep the line open until agent manually hangup the call?

Hi-Phone and .NET : Detection Timeout, what does this mean?

Mon, 03 Jan 2011 14:10:14 +0000

Author: zzino0823
Subject: Detection Timeout, what does this mean?
Posted: Jan 03 2011 at 2:10pm

Hi,

I am getting "Detection Timeout" event when I try to make a call.

Here are some of the debugging messages I got:

1) Inializing Way2Call Driver

2) Number of devices = 1

3) Device Event: Device Reset Occured

4) DLL version : 13409

5) Firmware Version: 4.03.27

6) Serial Number: HD00USGR02101630010243

7) Product ID: USB

8) Device Name: Hi-Phone Desktop USB 010243

9) Device Type: composite

10) Dialing the number : 91xxxxxxxxx(I was using my number)

11) Call(...) returned : SUCCESS

Device Event: Headset Plugged In

Device Event: Detection Timeout (What does this message mean?)

Device Event: Call - Dialing done

This is what I did to make a call:
CWay2callDriver.Errors xError = (CWay2callDriver.Errors)
w2c.Device.Call("TW," + DTMFDigits, true, false);

Any suggestion? What I have missed??