Way2call telephony device discussion forum : Maestro Error on Windows 7 64bit http://www.way2call.com/forum/ This is an XML content feed of; Way2call telephony device discussion forum : Hi-Phone Maestro : Maestro Error on Windows 7 64bit Sat, 12 Sep 2026 09:48:12 +0000 Tue, 30 Aug 2011 08:53:13 +0000 http://blogs.law.harvard.edu/tech/rss Web Wiz Forums 10.14 360 www.way2call.com/forum/RSS_post_feed.asp?TID=87 Way2call telephony device discussion forum http://www.way2call.com/forum/forum_images/way2call_logo.jpg http://www.way2call.com/forum/ Maestro Error on Windows 7 64bit : Doron, Step one worked. Thanks... http://www.way2call.com/forum/maestro-error-on-windows-7-64bit_topic87_post461.html#461 Author: jalyons
Subject: 87
Posted: Aug 30 2011 at 8:53am

Doron,  Step one worked.  Thanks for the help.]]> Tue, 30 Aug 2011 08:53:13 +0000 http://www.way2call.com/forum/maestro-error-on-windows-7-64bit_topic87_post461.html#461 Maestro Error on Windows 7 64bit : While Hi-Phone Maestro... http://www.way2call.com/forum/maestro-error-on-windows-7-64bit_topic87_post460.html#460 Author: doronsh
Subject: 87
Posted: Aug 29 2011 at 11:48pm

While Hi-Phone Maestro setup up as thesound playback device it wouldn’t prevent the firmware from being able toupdate

Please try first:

Download the firmware zip file from the website.

Right click on the zip file, andproperties. If blocked. Click unblock

Again, Right click on the zip file, andextract the files to a separate directory

Go to the directory and right click on theexe file.

Run as administrator.

Firmware upgrade should work.

 

Step two:

If it still doesn’t work, it seemslike an application or WIN services are using the Hi-Phone and preventing thefw upgrade.

Please try to uninstall the Hi-Phone drivers.

Restart the PC

Update the fw

Reinstall the drivers

Let us know which of the two work.

]]> Mon, 29 Aug 2011 23:48:41 +0000 http://www.way2call.com/forum/maestro-error-on-windows-7-64bit_topic87_post460.html#460 Maestro Error on Windows 7 64bit : If the Hi-Phone Maestro is setup... http://www.way2call.com/forum/maestro-error-on-windows-7-64bit_topic87_post454.html#454 Author: jalyons
Subject: 87
Posted: Aug 29 2011 at 3:26pm

If the Hi-Phone Maestro is setup up as the sound playback device would that prevent the firmware from being able to update?]]> Mon, 29 Aug 2011 15:26:45 +0000 http://www.way2call.com/forum/maestro-error-on-windows-7-64bit_topic87_post454.html#454 Maestro Error on Windows 7 64bit : I am still unable to update the... http://www.way2call.com/forum/maestro-error-on-windows-7-64bit_topic87_post453.html#453 Author: jalyons
Subject: 87
Posted: Aug 29 2011 at 10:18am

I am still unable to update the firmware on our modem.  Any help would be appreciated.

Thanks
]]> Mon, 29 Aug 2011 10:18:06 +0000 http://www.way2call.com/forum/maestro-error-on-windows-7-64bit_topic87_post453.html#453 Maestro Error on Windows 7 64bit : I have done everything that applies... http://www.way2call.com/forum/maestro-error-on-windows-7-64bit_topic87_post452.html#452 Author: jalyons
Subject: 87
Posted: Aug 25 2011 at 10:04am

I have done everything that applies to the OS we are using; WIN 7 Home Premium 64 bit; and I am still getting the same message; the Hi-Phone modem is in use.  I know it is not in use.  If there is a fix for the MS usbAudio.sys, please provide a link so I may download it and apply it.
 
Thanks
]]> Thu, 25 Aug 2011 10:04:20 +0000 http://www.way2call.com/forum/maestro-error-on-windows-7-64bit_topic87_post452.html#452 Maestro Error on Windows 7 64bit : For the Hi-Phone Maestro please... http://www.way2call.com/forum/maestro-error-on-windows-7-64bit_topic87_post443.html#443 Author: doronsh
Subject: 87
Posted: Aug 24 2011 at 8:50pm

For the Hi-Phone Maestro please be notified of the following:
1. Firmware update and versions:
MS has an unfixed bug/issue in the usbaudio.sys related to WIN XP, WIN Server 2003, there are two firmware versions for this product.
WIN XP, WIN Server 2003
WIN Vista, WIN 7 and WIN Server 2008
Updated firmware can be downloaded from www.way2call.com >>> downloads
The customer should update the firmware version per the WIN OS.
The Hi-Phone Maestro is working fine on
WIN XP, WIN Server 2003 WIN Vista WIN 7 and WIN Server 2008
The recommended WIN OS’s for the Hi-Phone Maestro are: WIN 7 and WIN Server 2008

2. Setup the IVR functionality:
If your application is IVR, you should disconnect the Phone attachment from Line 1.
Please go to Way2call TAPI setup
Configure (Line 1)
Uncheck Connect to Phone by default
OK
Close
3. Setup TAPIsrv in Exclusive mode:
For stability, it is recommended to run the TAPIsrv in Exclusive mode.
For all the Hi-Phone products:
1. Disable Remote access connection manger:
When installing the drivers and the Way2call TSP (TAPI) on WIN XP/Server 2003 it is recommended to disable the “Remote access connection manger”.
On some WIN XP machines, this service sometimes causing the Way2call TSP to malfunction.
It is not happening on all WIN XP/WIN server 2003 PC machines, and related to Windows update.
To disable the "remote access connection manager" service, which basically handles dialup modems, and depended on the telephony service
Go to control panel >>> administrative toots >>> services
Disable the "Remote Access Connection Manager"
Restart the PC.
 
2. Disable call waiting tone detection:
For some noisy lines, its better to disable the call waiting. Otherwise some false detections can cause instability.
Please go to Way2call TAPI setup
Click on the required device
Uncheck Enable call waiting
OK
Close
3. Update the drivers:
There are two sets of Way2call Hi-Phone drivers:
32 bit support
64 bit support
Updated drivers can be downloaded from: www.way2call.com >>> downloads
 


Edited by admin - May 15 2013 at 6:43am]]> Wed, 24 Aug 2011 20:50:05 +0000 http://www.way2call.com/forum/maestro-error-on-windows-7-64bit_topic87_post443.html#443 Maestro Error on Windows 7 64bit : I am getting the same error and... http://www.way2call.com/forum/maestro-error-on-windows-7-64bit_topic87_post442.html#442 Author: jalyons
Subject: 87
Posted: Aug 24 2011 at 3:32pm

I am getting the same error and when I try to update the firmware, I get a message that the modem is in use and the only thing running is the firmware update tool.  Any ideas?

Thanks
]]> Wed, 24 Aug 2011 15:32:43 +0000 http://www.way2call.com/forum/maestro-error-on-windows-7-64bit_topic87_post442.html#442 Maestro Error on Windows 7 64bit : what developments tools are you... http://www.way2call.com/forum/maestro-error-on-windows-7-64bit_topic87_post284.html#284 Author: doronsh
Subject: 87
Posted: Nov 26 2010 at 5:28pm

what developments tools are you using?]]> Fri, 26 Nov 2010 17:28:55 +0000 http://www.way2call.com/forum/maestro-error-on-windows-7-64bit_topic87_post284.html#284 Maestro Error on Windows 7 64bit : When I am developing it also giving... http://www.way2call.com/forum/maestro-error-on-windows-7-64bit_topic87_post283.html#283 Author: Mogo
Subject: 87
Posted: Nov 26 2010 at 5:22pm

When I am developing it also giving me this error... Can't open line 'Hi-Phone Maestro 018066 Line2', TAPI error 80000050.  And then it pops the other message. ]]> Fri, 26 Nov 2010 17:22:03 +0000 http://www.way2call.com/forum/maestro-error-on-windows-7-64bit_topic87_post283.html#283 Maestro Error on Windows 7 64bit : I updated the firmware and I am... http://www.way2call.com/forum/maestro-error-on-windows-7-64bit_topic87_post282.html#282 Author: Mogo
Subject: 87
Posted: Nov 26 2010 at 5:20pm

I updated the firmware and I am still get this message to come up.

C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_svchost.exe_Tapi_a878fbf317a9bf1c804cbd45bd7c1f12e5a1b96d_cab_0ebe562b\WER5531.tmp.appcompat.txt

C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_svchost.exe_Tapi_a878fbf317a9bf1c804cbd45bd7c1f12e5a1b96d_cab_0ebe562b\WER5542.tmp.WERInternalMetadata.xml

C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_svchost.exe_Tapi_a878fbf317a9bf1c804cbd45bd7c1f12e5a1b96d_cab_0ebe562b\WER55D0.tmp.mdmp
 
 
 
]]> Fri, 26 Nov 2010 17:20:14 +0000 http://www.way2call.com/forum/maestro-error-on-windows-7-64bit_topic87_post282.html#282 Maestro Error on Windows 7 64bit : Please update the devcie firmware... http://www.way2call.com/forum/maestro-error-on-windows-7-64bit_topic87_post280.html#280 Author: doronsh
Subject: 87
Posted: Nov 23 2010 at 6:10pm

Please update the devcie firmware
The upgrade utility can be downloaded from www.way2call.com >>> downloads
]]> Tue, 23 Nov 2010 18:10:14 +0000 http://www.way2call.com/forum/maestro-error-on-windows-7-64bit_topic87_post280.html#280 Maestro Error on Windows 7 64bit : It seems like when the modem starts... http://www.way2call.com/forum/maestro-error-on-windows-7-64bit_topic87_post279.html#279 Author: Mogo
Subject: 87
Posted: Nov 23 2010 at 4:30pm

It seems like when the modem starts to dial it throughs this windows error... Telephony stopped working.

C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_svchost.exe_Tapi_d0ff1d86b030358136b8b7ee13c2ff58158b7_cab_118b51c3\WER50AA.tmp.appcompat.txt

C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_svchost.exe_Tapi_d0ff1d86b030358136b8b7ee13c2ff58158b7_cab_118b51c3\WER50BB.tmp.WERInternalMetadata.xml

C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_svchost.exe_Tapi_d0ff1d86b030358136b8b7ee13c2ff58158b7_cab_118b51c3\WER5168.tmp.mdmp

It still call but I am not sure what this error is?
]]> Tue, 23 Nov 2010 16:30:37 +0000 http://www.way2call.com/forum/maestro-error-on-windows-7-64bit_topic87_post279.html#279