Way2call telephony device discussion forum : Hi-Phone DesktopPro microphone issue

Author: dtompos
Subject: 192
Posted: Sep 26 2011 at 4:24pm

I have a Hi-Phone Desktop Pro I'm using with the Plantronics Vista M22 Adapter and Plantronics H261N headset, in conjunction with SmartCall. The microphone for this device on this particular machine does not seem to want to work, users can hear what the person on the other end of the line are saying, but cannot be heard themselves. When I try to run the Way2call Test Wizard, I get the following errors.

Short Event: Code=0000007f Data=00000000
CAPS_HAS_PHONE
CAPS_CONTROLS_PHONE
CAPS_HAS_LINE
CAPS_CONTROLS_LINE
CAPS_HAS_HEADSET_1
CAPS_CONTROLS_HEADSET_1
CAPS_CAN_DIAL_DTMF
CAPS_CAN_DIAL_PULSE
CAPS_CAN_ANALIZE_LINE
CAPS_REMOTE_DTMF_DETECT
CAPS_LOCAL_DTMF_DETECT
CAPS_HANDSET_STATUS
CAPS_HEADSET_1_STATUS
CAPS_CAN_FLASH_OFF_HOOK
CAPS_CALLER_ID
CAPS_AUDIO_IN
CAPS_AUDIO_OUT
CAPS_RINGER
CAPS_RING_DETECTION
CAPS_CONTROL_RING_FREQ
CAPS_CAN_GENERATE_TONES
CAPS_HAS_EXT_CAPS
CAPS_EXT_CAN_MUTE_AUDIO_TO_LINE
CAPS_EXT_SWITCH_PHONE_HEADSET
CAPS_EXT_CAN_HOLD_WITHOUT_PBX
CAPS_EXT_CONTROLS_DAA_IMPEDANCE
CAPS_EXT_DETECT_EXTENDED_TONES
CAPS_EXT_CONTROLS_PROGRESS_TONE_VOLUME
CAPS_EXT_VOICE_AND_CALL_PROGRESS
CAPS_EXT_CAN_MUTE_AUDIO_FROM_LINE
MASK_EXT_CAN_SET_TIMES_FOR_FLASH
MASK_EXT_DETECTS_LOOP_CURRENT_DROP
MASK_EXT_CAN_DO_ECHO_CANCELLATION
MASK_EXT_DETECTS_SIT
MASK_EXT_CIDCW_SEPERATE_EVENT
MASK_EXT_GENERATE_CID
MASK_EXT_DISTINCTIVE_RINGING
MASK_EXT_RESERVED1
MASK_EXT_RESERVED2
MASK_EXT_MORE_CAPS
H/W Capabilities word=efd9f03f
H/W Ext. Capabilities word=00fbc37f
S/W Version=1.3.6.9
F/W Version=10.03.23
S/N=HD00PRGR01103105021301
*** User reported failure at stage 2 ***
Short Event: Code=000001f2 Data=00000000
Short Event: Code=000001f2 Data=00000000
*** User reported failure at stage 5 ***

And here is the driver information:

Way2call Drivers Information:

Package Version: 2.00.95

OS version: 5.1.2600 Service Pack 3

Device Information:

1. Hi-Phone Desktop Pro. 021301
    Firmware Version: 10.03.23
    P/N: HD00PRGR01
    S/N: 1031-05-021301

Software Components:

File: w2cUSBM.dll
    Description: Way2call Multiple Hi-Phone Devices DLL
    Version: 1.3.6.9
    Build: b009

File: ScTspML.tsp
    Description: Way2call Multiple Hi-Phone Devices TSP
    Version: 2.00.88
    Build: 0

File: w2cMultiOcx.ocx
    Description: Way2call Multiple Hi-Phone Devices OCX
    Version: 1.0.0.4
    Build: 0

File: TestWiz.exe
    Description: Way2Call Multiple Hi-Phone Devices Test Wizard
    Version: 2.00.34
    Build: 0

File: w2cMdSound.exe
    Description: Way2call Multiple Devices As Sound Cards
    Version: 1.0.0.7
    Build: 0

File: scwiz32.exe
    Description: Way2Call Multiple Hi-Phone Devices PBX Wizard
    Version: 2.00.34
    Build: 0

File: w2cTspSetup.exe
    Description: Way2call TAPI Setup
    Version: 1.0.0.2
    Build: 0

File: \drivers\ScIPTsa.sys
Not required - For RS232 devices.

File: w2cRS232Wave.drv
Not required - For RS232 devices.

File: w2cUsb.dll
    Description: Hi-Phone User Mode Device Driver
    Version: 2.0.9.2
    Build: b0001

File: ml_setup.exe
    Description: Way2call Multiple Hi-Phone Devices Drivers installer
    Version: 2.0.0.42
    Build: b001

File: w2cMultiInfo.exe
    Description: Way2call drivers infromation
    Version: 1.0.0.4
    Build: 0

Audio IN devices:
0. Hi-Phone Desktop Pro.
1. SoundMAX HD Audio
2. Hi-Phone Desktop Pro. Aux

Audio OUT devices:
0. Hi-Phone Desktop Pro.
1. SoundMAX HD Audio

I do have to mention that this particular machine was experiencing some svchost.exe crashing problems earlier which I have since resolved, and the microphone issue seems to have only cropped up afterwards. Any help would be greatly appreciated.

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