Frequently Asked Questions

Frequently Asked Questions

General Questions

  1. What versions of windows work with Hi-Phone?
  2. Is the Hi-Phone a modem?
  3. Can the Hi-Phone be used as a voice modem?
  4. Does the Hi-Phone support Linux / Mac OS ?
  5. How Many Hi-Phone devices can be connected to one PC?
  6. Can a Hi-Phone Device be integrated with a Windows service?
  7. What are FXS and FXO?
  8. What is the Difference Between FXS and FXO?

Feature Related Questions

  1. Does the Hi-Phone support DTMF caller-id?
  2. Does the Hi-Phone support NTT (Japanese) caller-id?
  3. Does the Hi-Phone detect call-progress tones in non-US countries?

Installation and Trouble Shooting

  1. I'm runing the Test Wizard and there is No Dial tone detected. What is Wrong?
  2. The other party needs to say 'Hello' twice before 'Voice Detected' or 'Call Connected' event is fired. How can that be fixed?
  3. My Hi-Phone USB's Power LED will not lit. What is wrong?
  4. How can I control the Headset Volume?

Windows OS versions related

  1. I'm using WIN XP and installed the Hi-Phone TAPI drivers. Sometimes after Windows update, the PC audio stop working. When I go to Control Panel > > > Sound and Audio devices, the Sound playback devices and the Sound Recording devices are grayed. What should I do?
  2. I'm using the Hi-Phone Maestro on WIN XP PC, and sometime the usbaudio.sys is crashing. What should I do?
  3. I used the Hi-Phone Desktop USB on WIN XP for many years, and all worked fine. Recently, I have updated my WIN OS to WIN 7. The Hi-Phone Desktop USB doesn't detect the dialtone anymore. What should I do?
  4. What Operating Systems are supported by the Way2call Hi-Phone products and drivers?
  5. What is the recommended Operating System?

General Questions

What versions of windows version work with Hi-Phone?

Way2call Hi-Phone is TAPI compliant telephony device and hardware designed for TAPI applications, and commonly used for IVR ( Interactive voice response ), VOIP ( Voice over IP ) and many other business answering machine systems that requires voice telephony. With latest 32/64bit drivers and firmware updates, Way2call hi-phone telephony devices are tested and compatible with the following windows version:
  • Windows 8/8.1/7 32/64bit
  • Windows Server 2012/2012R2 32/64bit
  • Windows Server 2008/2008R2 32/64bit
  • Windows Server 2003 32bit
  • Windows Vista 32/64 bit
  • Windows XP 32bit/

Is the Hi-Phone a modem?

No. a MODEM is used for communications between 2 computers and may support voice the Hi-Phone is a high quality voice telephony device used mainly for voice / call progress applications It may replace a voice modem or TAPI modem in telephony voice applications.
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Can the Hi-Phone be used as a voice modem?

The Hi-Phone can be used as a voice modem for voice telephony applications, with better voice quality, additional telephony features and full audio duplex, but it cant send or receive modem data, or be used as a fax. It can receive and send caller id data, and detect fax tones.
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Does the Hi-Phone support Linux / Mac OS ?

Way2calls primary target operating system is Windows. Future developments may support other operating systems. Developers are welcome to initiate a partnership with us.
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How Many Hi-Phone devices can be connected to one PC?

As many as the system resource limitations allow.
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Can a Hi-Phone Device be integrated with a Windows service?

Yes. With the Multiple Deivces SDK - any Hi-Phone Device can be integrated with a Windows service. With the Single Device SDK - only Hi-Phone USB devices.
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What are FXS and FXO?

Foreign eXchange Subscriber (FXS) and Foreign eXchange Office (FXO) are the names of the two most common interfaces (ports or plugs) found in analog telephony environments.
Within the telephony industry, a device is often referred to by the type of interface it provides (your phone is an FXO device), or even spoken of as being the interface (your wall plug is FXS).
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What is the Difference Between FXS and FXO?

FXS - Foreign eXchange Subscriber interface (the plug on the wall) delivers POTS service from the local phone companies Central Office (CO) and must be connected to subscriber equipment (telephones, modems, and fax machines). In other words an FXS interface points to the subscriber. An FXS interface provides the following primary services to a subscriber device:
Dial Tone, Battery Current, Ring Voltage
You may also see the FXS acronym rendered as Foreign eXchange System.
FXO - Foreign eXchange Office interface (the plug on the phone) receives POTS service, typically from a Central Office of the Public Switched Telephone Network (PSTN). In other words an FXO interface points to the Telco office. An FXO interface provides the following primary service to the Telco network device:
on-hook/off-hook indication (loop closure)
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Feature Related

Does the Hi-Phone support DTMF caller-id?

Yes. The Hi-Phone Desktop Pro, the Hi-Phone Desktop Lite and the Hi-Phone Maestro support DTMF caller id detection.
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Does the Hi-Phone support NTT (Japanese) caller-id?

The Hi-Phone Desktop Pro, the Hi-Phone Desktop Lite and the Hi-Phone Maestro hardware are ready to support NTT caller-id, but requireds a firmware Add-on. Please contact us for more information.
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Does the Hi-Phone detect call-progress tones in non-US countries?

Yes. The Hi-Phone supports every possible call progress tone, and can also be configured to any custom requirement.
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Trouble Shooting

I'm runing the Test Wizard and there is No Dial tone detected. What is Wrong?

The Line and Phone cords might be switched. Connect the cords correctly and try again.
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The other party needs to say 'Hello' twice before 'Voice Detected' or 'Call Connected' event is fired. How can that be fixed?

Voice Detection Threshold needs to be decreased. See detailed explanation in the Hi-Phone User Manual.
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My Hi-Phone USB's Power LED will not lit. What is wrong?

If the Hi-Phone is connected via a USB Hub, the Hub must be powered by an external AC Adapter, or if the Hi-Phone has an AC Power adapter, use it.
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How can I control the Headset Volume?

Using the Analog Volume Control, found on the rear side of some Hi-Phone Models, or Using Windows Mixer as described in the Hi-Phone User Manual.
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Windows OS versions related

I'm using WIN XP and installed the Hi-Phone TAPI drivers. Sometimes after Windows update, the PC audio stop working. When I go to Control Panel > > > Sound and Audio devices, the Sound playback devices and the Sound Recording devices are grayed. What should I do?

The way to avoid it is to disable the "remote access connection manager" service, which basically handles dial-up modems, and depended on the telephony service
Go to control panel > > > administrative toots > > > services
Disable the "Remote Access Connection Manager"
Restart the PC.
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I'm using the Hi-Phone Maestro on WIN XP PC, and sometime the usbaudio.sys is crashing. What should I do?

The Hi-Phone Maestro has two firmware versions. WIN XP/Server 2003 compatible and WIN Vista/WIN7 and WIN server 2008 compatible. You should update the Hi-Phone Maestro firmware to support the WIN XP and WIN Server 2003 OSs. For better quality and performance, it is recommended to use The Hi-Phone Maestro on WIN7 or WIN Server 2008 OSs
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Im using the Hi-Phone Desktop USB on WIN XP for many years, and all worked fine. Recently, I have updated my WIN OS to WIN 7. The Hi-Phone Desktop USB doesn't detect the dial-tone anymore. What should I do?

You should update the Hi-Phone Desktop USB to support WIN 7.
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What Operating Systems are supported by the Way2call Hi-Phone products and drivers?

The Hi-Phone and drivers support the following OSs: WIN XP, WIN 2003 Server, WIN Vista 32 bit, WIN Vista 64 bit, WIN 7 32 bit, WIN 7 64 bit, WIN Server 2008.
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What are the recommended Operating Systems?

For better quality and performance, it is recommended to use The NEW Microsoft WIN OSs The 32 bit and 64 bit WIN7 or WIN Server 2008
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Applications Using Way2call Telephony Card / Board Device Hardware

  •   Call Center agent
  •   Personal Telephony center with PIM application
  •   Inbound and outbound calling
  •   Call Recording
  •   Voice Mail
  •   IVR (Interactive Voice Response)
  •   Caller ID display and Caller ID on call waiting
  •   Automated calls
  •   Home Automation
  •   Queue calls
  •   Telemarketing
  •   Central Office subscriber functionality control
  •   Internet VoIP (Voice Over IP) Converged with Analog Telephone Line
  •   TAPI PC Answering System/Machine Automation
  •  Way2call Hi-Phone products family comparison chart
  •  and more...