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Frequently Asked Questions

General Questions

  1. Can the Hi-Phone be used as a voice modem?
  2. What are FXS and FXO?
  3. What is the Difference Between FXS and FXO?

Feature Related Questions

Installation and Trouble Shooting


General Questions

Is the Hi-Phone a modem?
No. a MODEM is used for communications between 2 computers and may support voice the Hi-Phone is a high quality voice telephony device used mainly for voice / call progress applications It may replace a voice modem or TAPI modem in telephony voice applications. 
Can the Hi-Phone be used as a voice modem?
The Hi-Phone can be used as a voice modem for voice telephony applications, with better voice quality, additional telephony features and full audio duplex, but it cant send or receive modem data, or be used as a fax. It can receive and send caller id data, and detect fax tones.

Does the Hi-Phone support Linux / Mac OS  ?
Way2calls primary target operating system is Windows. Future developments may support other operating systems. Developers are welcome to initiate a partnership with us.

How Many Hi-Phone devices can be connected to one PC?
As many as the system resource limitations allow.

Can a Hi-Phone Device be integrated with a Windows service?
Yes. With the Multiple Deivces SDK - any Hi-Phone Device can be integrated with a Windows service. With the Single Device SDK - only Hi-Phone USB devices.
 
What are FXS and FXO?
Foreign eXchange Subscriber (FXS) and Foreign eXchange Office (FXO) are the names of the two most common interfaces (ports or plugs) found in analog telephony environments.
Within the telephony industry, a device is often referred to by the type of interface it provides (your phone is an FXO device), or even spoken of as being the interface (your wall plug is FXS).
 
What is the Difference Between FXS and FXO?
FXS - Foreign eXchange Subscriber interface (the plug on the wall) delivers POTS service from the local phone companys Central Office (CO) and must be connected to subscriber equipment (telephones, modems, and fax machines). In other words an FXS interface points to the subscriber. An FXS interface provides the following primary services to a subscriber device:
Dial Tone, Battery Current, Ring Voltage
You may also see the FXS acronym rendered as Foreign eXchange System.
FXO - Foreign eXchange Office interface (the plug on the phone) receives POTS service, typically from a Central Office of the Public Switched Telephone Network (PSTN). In other words an FXO interface points to the Telco office. An FXO interface provides the following primary service to the Telco network device:
on-hook/off-hook indication (loop closure)


Feature Related

Does the Hi-Phone support DTMF caller-id?
Yes.  The Hi-Phone Desktop Pro,  the Hi-Phone Desktop Lite and the Hi-Phone Maestro support DTMF caller id detection.

Does the Hi-Phone support NTT (Japanese) caller-id?
The Hi-Phone Desktop Pro,  the Hi-Phone Desktop Lite and the Hi-Phone Maestro hardware  are ready to support NTT caller-id, but requireds a firmware Add-on. Please contact us for more information.

Does the Hi-Phone detect call-progress tones in non-US countries?
Yes. The Hi-Phone supports every possible call progress tone, and can also be configured to any custom requirement.


Trouble Shooting

I'm runing the Test Wizard and there is No Dial tone detected. What is Wrong?
The Line and Phone cords might be switched. Connect the cords correctly and try again.

The other party needs to say 'Hello' twice before 'Voice Detected' or 'Call Connected' event is fired. How can that be fixed?
Voice Detection Threshold needs to be decreased. See detailed explanation in the Hi-Phone User Manual.

My Hi-Phone USB's Power LED will not lit. What is wrong?
If the Hi-Phone is connected  via a USB Hub, the Hub must be powered by an external AC Adapter, or if the Hi-Phone has an AC Power adapter, use it.

How can I control the Headset Volume?
Using the Analog Volume Control, found on the rear side of some Hi-Phone Models, or Using Windows Mixer as described in the Hi-Phone User Manual.



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