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W2k8 32-bit No audio device

Printed From: Way2call Communications
Category: Hi-Phone and Operating Systems
Forum Name: Hi-Phone and Windows Vista 32 Bit
Forum Description: Covers the Hi-Phone operating systems support, OS specific issues, special setting and Installation issues
URL: http://www.way2call.com/forum/forum_posts.asp?TID=214
Printed Date: Apr 19 2024 at 5:25pm


Topic: W2k8 32-bit No audio device
Posted By: Archivedbyte
Subject: W2k8 32-bit No audio device
Date Posted: Sep 20 2012 at 10:29am
I am using the Way2Call Lite device on Windows Server 2008 32-bit. It's closest to Vista, which is why I'm posting here. I have installed the latest Way2Call drivers on the system, though they say they are dated 2006. Desktop Experience is installed. Windows audio service is started and set to automatic.

Windows is saying there are no audio output devices installed. I have removed and reinstalled the drivers There are no errors in Device Manager. Two devices were installed. Hi-Phone Desktop Lite and Hi-Phone Desktop Lite Aux. Neither devices shows in the audio control panel under playback or recording.

The Way2Call testing software queries the device, but will not detect dial tone or acknowledge keypress routines during testing.

The Way2Call drivers state the date of 1/11/2006 and a version # of 1.0.2.1

I need help on this ASAP.

-------------
Matthew Rhodes
RCMA Network Engineer


Replies:
Posted By: doronsh
Date Posted: Sep 20 2012 at 10:39am

You are probably using OLD drivers.

Please uninstall your drivers and download updated from http://www.way2call.com/ -


Posted By: Archivedbyte
Date Posted: Sep 20 2012 at 1:22pm
Resolved. Used the generic Microsoft USB audio drivers Windows installs. I was using the Latest Drivers package "Multiple Devices Driver (MDD) latest Version 2.01.16.1 32bit". The only Way2Call drivers included with the "drivers" package are actually for an RS232 serial device and not to be used with a USB device.

The Way2Call test app passed all tests on the headset, handset, and line tests.

Thanks for your input

-------------
Matthew Rhodes
RCMA Network Engineer


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