Device Failure
Printed From: Way2call Communications
Category: Hi-Phone products
Forum Name: Hi-Phone Maestro
Forum Description: Discussion on the Hi-Phone Maestro features and capabilities
URL: http://www.way2call.com/forum/forum_posts.asp?TID=204
Printed Date: Apr 18 2024 at 9:46am
Topic: Device Failure
Posted By: moses
Subject: Device Failure
Date Posted: Apr 02 2012 at 4:15pm
I have a brand new Maestro model, and after a few hours of use, I disconnected the device from the PC, and when I reconnected it, it was dead. I.E. The power light is on but the USB light is off, and the PC does not detect the device. I tried a different cable, different PC, to no avail.
Any body have a tip what to do and what caused this failure?
Thanks
P.S. I must say that during the few hours that the device worked, it worked beautifully, much better than any voice modem that I have tested [and I have tried many modems]
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Replies:
Posted By: moses
Date Posted: Apr 17 2012 at 11:55am
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Thank you for solving the problem Doronsh!
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Posted By: freinds
Date Posted: Apr 18 2012 at 9:58am
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I have the same problem, how did you solve it? Thanks
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Posted By: moses
Date Posted: Apr 19 2012 at 2:36am
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Contact support and I hope they will help you like they helped me.
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Posted By: freinds
Date Posted: Apr 19 2012 at 2:46am
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Thanks for your reply. Was it a quick fix? Are you able to give me an idea of the problem? If not I will contact support. Thanks again.
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Posted By: moses
Date Posted: Apr 19 2012 at 9:23am
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Since it was brand new, they gave me good service and simply replaced it. I do not know if there is any other fix. Sorry I wasn't clear in the first place.
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Posted By: freinds
Date Posted: Apr 19 2012 at 9:25am
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Thanks for your help, I will get it replaced.
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