Answering existing calls

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The Maestro has four lines and just one phone or headset port which seemed perfect for my small IVR application. I have a problem though because if a caller requests to speak with an operator, there doesn’t seem any way to connect that caller to the phone or headset device unless they’re calling on line one.
I would have thought that a device with four lines and one phone might have a simple method of selecting which line the phone connects to. My project is now at a dead stop on this one so hopefully someone may have an answer.

Bill

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Bill Members Profile Find Members Posts Newbie Joined: Mar 11 2009 Location: Warrington Engl Posts: 22	Quote Reply Topic: Answering existing calls Posted: Mar 03 2010 at 4:19am
	The Maestro has four lines and just one phone or headset port which seemed perfect for my small IVR application. I have a problem though because if a caller requests to speak with an operator, there doesn’t seem any way to connect that caller to the phone or headset device unless they’re calling on line one. I would have thought that a device with four lines and one phone might have a simple method of selecting which line the phone connects to. My project is now at a dead stop on this one so hopefully someone may have an answer. Bill

doronsh Members Profile Find Members Posts Way2call Joined: Mar 16 2009 Posts: 70	Quote Reply Posted: Mar 03 2010 at 9:16am
	This should be working for the Hi-Phone Maestro POWR DIALER model The handset or the headset can be attached to each one of the lines. For more details please review the SDK >>> DLL >>> DOC >>> Hi-Phone Maestro features >>> w2cUsbM_SetTerminal This should connect the handset/phone virtually to the specified line Now you should setup the right switching mode for the audio Please check "Device Switching Modes" For Handset/Phone use the switching mode related to: 'Line' - 'PC Audio' - 'Phone'.

Bill Members Profile Find Members Posts Newbie Joined: Mar 11 2009 Location: Warrington Engl Posts: 22	Quote Reply Posted: Mar 24 2010 at 12:37pm
	Does the function w2cUsbM_SetTerminal basically configure the LINETERMMODE flags, which I'm guessing basically controls some kind of matrix switching to connect the phone/headset/PC to the various lines? There is a set of these flags for each line, so by setting LINETERMMODE_RINGER/HOOK/MEDIATO/MEDIAFROMLINE on one of the lines, should this connect the handset to the selected line? Bill :)

doronsh Members Profile Find Members Posts Way2call Joined: Mar 16 2009 Posts: 70	Quote Reply Posted: Mar 31 2010 at 9:47am
	Does the function w2cUsbM_SetTerminal basically configure the LINETERMMODE flags, which I'm guessing basically controls some kind of matrix switching to connect the phone/headset/PC to the various lines? The answer is yes. There is a set of these flags for each line, so by setting LINETERMMODE_RINGER/HOOK/MEDIATO/MEDIAFROMLINE on one of the lines, should this connect the handset to the selected line? The answer is yes, and disconnects it from any other line it was connected to. (In a conference-enabled device, audio connection is still available with other lines via conference commands).

Bill Members Profile Find Members Posts Newbie Joined: Mar 11 2009 Location: Warrington Engl Posts: 22	Quote Reply Posted: Apr 05 2010 at 4:48am
	We must be completely missing the point, as we’re still no nearer a solution. The MultiTestApp.exe seems to allow us to select a line by just clicking attach phone but all attempts to do the same in code achieve nothing. Are there any pointers you could give us or even some simple code example that would show us how to connect the handset to a given line? Regards Bill

Bill Members Profile Find Members Posts Newbie Joined: Mar 11 2009 Location: Warrington Engl Posts: 22	Quote Reply Posted: May 18 2010 at 9:53am
	Doron Still struggling with this problem. This is how we are trying to switch the line but this seems to do nothing? Declare Function WSetTerminal Lib "w2cUSBM.dll" Alias "w2cUsbM_SetTerminal" ( _ ByVal wDeviceID As Integer, _ ByVal dwTerminalID As Long, _ ByVal dwTerminalMode As Long, _ ByVal dwReserved As Long) As Long Private Const Terminal_Phone As Long = 0 Private Const Terminal_Headset As Long = 1 Public Sub SetTerminal(Deviceid As Integer) Dim Rst As Long Dim Device As Integer Dim Tmode As Long Tmode = LINETERMMODE_MEDIAFROMLINE + LINETERMMODE_MEDIATOLINE + LINETERMMODE_HOOKSWITCH Device = Deviceid Rst = WSetTerminal(Device, Terminal_Phone, Tmode, 0) Debug.Print "Set " & Deviceid & " Result " & Rst End Sub Bill

doronsh Members Profile Find Members Posts Way2call Joined: Mar 16 2009 Posts: 70	Quote Reply Posted: May 26 2010 at 8:41am
	Since you are using TAPI, you should use the TAPI comemndas: First the Hi-Phone Maestro model should be PWD. Please email support@way2call.com the s/n of theHi-Phone Maestro that you using to verify if it is PWD model. The switch between HEADSET and HANDSET is done using 'phoneSetHookSwitch'. The routing to each of the 4 lines is done using lineSetTerminal.