|Way2call telephony device is your ultimate telephony integration solution!|
Calls Suddenly Stop Going Out
Joined: Mar 16 2009
Posted: Aug 21 2011 at 9:19pm
For the Hi-Phone Maestro please be notified of the following:
1. Firmware update and versions:
Since MS has an unfixed bug in the usbaudio.sys related to WIN XP, WIN Server 2003, there are two firmware versions for this product.
WIN XP, WIN Server 2003
WIN Vista, WIN 7 and WIN Server 2008
Updated firmware can be downloaded from www.way2call.com >>> downloads
The customer should update the firmware version per the WIN OS.
The Hi-Phone Maestro is working fine on
WIN XP, WIN Server 2003 WIN Vista WIN 7 and WIN Server 2008
The recommended WIN OS‚?Ts for the Hi-Phone Maestro are: WIN 7 and WIN Server 2008
2. Setup the IVR functionality:
If your application is IVR, you should disconnect the Phone attachment from Line 1.
Please go to Way2call TAPI setup
Configure (Line 1)
Uncheck Connect to Phone by default
3. Setup TAPIsrv in Exclusive mode:
For stability, it is recommended to run the TAPIsrv in Exclusive mode.
Joined: Oct 27 2010
We have had a program up and running since Dec 2010. The program just sends outgoing calls. We are REALLY strugling with calls suddenly stop wanting to go out. It can be running fine for a month and then suddenly I have to restart the pc. For example. The whole month of March, it ran fine. No probrlems. It calls me when I expect it. Twice in April now I have to restart the machine. (Then it works fine). Because it runs for a long period of time, and then suddenly it stops, I am pretty sure its not the code (Although I can be wrong). What could cause this? Updates through Microsoft? The fact its going through Altergen? The machine its running on is a 32 bit machine. (We tried the 64 bit and it was really bad).
I am at a lost and REALLY could use some help/suggestions.
|Forum Jump||Forum Permissions
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot delete your posts in this forum
You cannot edit your posts in this forum
You cannot create polls in this forum
You cannot vote in polls in this forum
This page was generated in 0.227 seconds.