Way2call Forum

Way2call Forum http://www.way2call.com/forum/ This is an XML content feed of; Way2call Forum : Last 10 Posts Sun, 05 Feb 2012 13:46:13 +0000 Sat, 04 Feb 2012 03:51:27 +0000 http://blogs.law.harvard.edu/tech/rss Web Wiz Forums 9.53 30 www.way2call.com/forum/RSS_topic_feed.asp Way2call Forum http://www.way2call.com/forum/forum_images/way2call_logo.jpg http://www.way2call.com/forum/ Hi-Phone hardware and drivers : Recording software that works with the Hi-Phone http://www.way2call.com/forum/forum_posts.asp?TID=10&PID=531#531 Author: wowgoldwen
Subject: Recording software that works with the Hi-Phone
Posted: Feb 04 2012 at 3:51am

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]]> Sat, 04 Feb 2012 03:51:27 +0000 http://www.way2call.com/forum/forum_posts.asp?TID=10&PID=531#531 Hi-Phone and TAPI : Download http://www.way2call.com/forum/forum_posts.asp?TID=1&PID=530#530 Author: wowgoldwen
Subject: Download
Posted: Feb 04 2012 at 3:43am

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]]> Sat, 04 Feb 2012 03:43:48 +0000 http://www.way2call.com/forum/forum_posts.asp?TID=1&PID=530#530 Hi-Phone Maestro : Answering existing calls http://www.way2call.com/forum/forum_posts.asp?TID=53&PID=518#518 Author: Bill
Subject: Answering existing calls
Posted: Dec 16 2011 at 9:46am

Thought I'd try and get this working one more time.

Here’s my problem. I have 4 ongoing IVR calls in progress and say line 2 requests to speak with an operator. Ideally I want to pickup the handset then in the handset up event, connect only to the call on line 2 but instead I get the audio for all four lines. I’ve tried every permutation of set terminal with varying results but it’s very slow and also seems to stop the hook event from working.

If you recall, I changed from the standard Maestro to the power dialler model but Exceletel etLine terminal sharing reports it’s in conference mode rather than shared exclusive that I’d have expected and I this may be the root of all my problems.

Any help appreciated.

Bill

]]> Fri, 16 Dec 2011 09:46:49 +0000 http://www.way2call.com/forum/forum_posts.asp?TID=53&PID=518#518 Hi-Phone and TAPI : Hi-Phone USB no MWI in Win764 http://www.way2call.com/forum/forum_posts.asp?TID=196&PID=506#506 Author: Guests
Subject: Hi-Phone USB no MWI in Win764
Posted: Nov 19 2011 at 8:31pm

Have been using w2c with Homeseer for years. Recently, I switched from XP to Win7 64 bit.

All is working fine, except for the message light. In XP, with the single mode driver, all is fine. I can turn the light on and off by issuing

&hsp.HIPSetCallWaitingLED(1,False)

But on my Win7 machine with the newer w2c drivers, nothing.

Same versions of HS on both machines, so it must be the drivers.

Does anyone have a fix?

]]> Sat, 19 Nov 2011 20:31:48 +0000 http://www.way2call.com/forum/forum_posts.asp?TID=196&PID=506#506 Hi-Phone DLL : Using Mixed AuxWaveInContent http://www.way2call.com/forum/forum_posts.asp?TID=49&PID=504#504 Author: robin121
Subject: Using Mixed AuxWaveInContent
Posted: Nov 03 2011 at 7:15am

So did it lead to any result, I mean when you upgraded?]]> Thu, 03 Nov 2011 07:15:23 +0000 http://www.way2call.com/forum/forum_posts.asp?TID=49&PID=504#504 Hi-Phone and TAPI : Hi-Phone UK Settings http://www.way2call.com/forum/forum_posts.asp?TID=125&PID=502#502 Author: Daabe
Subject: Hi-Phone UK Settings
Posted: Oct 28 2011 at 3:44am

Since your line doesnt support loop current drop, which is being used for this event, Please consult with Homeseer what would be the solution....]]> Fri, 28 Oct 2011 03:44:09 +0000 http://www.way2call.com/forum/forum_posts.asp?TID=125&PID=502#502 Hi-Phone and Windows XP : Hi-Phone DesktopPro microphone issue http://www.way2call.com/forum/forum_posts.asp?TID=192&PID=490#490 Author: dtompos
Subject: Hi-Phone DesktopPro microphone issue
Posted: Sep 26 2011 at 4:24pm

I have a Hi-Phone Desktop Pro I'm using with the Plantronics Vista M22 Adapter and Plantronics H261N headset, in conjunction with SmartCall. The microphone for this device on this particular machine does not seem to want to work, users can hear what the person on the other end of the line are saying, but cannot be heard themselves. When I try to run the Way2call Test Wizard, I get the following errors.

Short Event: Code=0000007f Data=00000000
CAPS_HAS_PHONE
CAPS_CONTROLS_PHONE
CAPS_HAS_LINE
CAPS_CONTROLS_LINE
CAPS_HAS_HEADSET_1
CAPS_CONTROLS_HEADSET_1
CAPS_CAN_DIAL_DTMF
CAPS_CAN_DIAL_PULSE
CAPS_CAN_ANALIZE_LINE
CAPS_REMOTE_DTMF_DETECT
CAPS_LOCAL_DTMF_DETECT
CAPS_HANDSET_STATUS
CAPS_HEADSET_1_STATUS
CAPS_CAN_FLASH_OFF_HOOK
CAPS_CALLER_ID
CAPS_AUDIO_IN
CAPS_AUDIO_OUT
CAPS_RINGER
CAPS_RING_DETECTION
CAPS_CONTROL_RING_FREQ
CAPS_CAN_GENERATE_TONES
CAPS_HAS_EXT_CAPS
CAPS_EXT_CAN_MUTE_AUDIO_TO_LINE
CAPS_EXT_SWITCH_PHONE_HEADSET
CAPS_EXT_CAN_HOLD_WITHOUT_PBX
CAPS_EXT_CONTROLS_DAA_IMPEDANCE
CAPS_EXT_DETECT_EXTENDED_TONES
CAPS_EXT_CONTROLS_PROGRESS_TONE_VOLUME
CAPS_EXT_VOICE_AND_CALL_PROGRESS
CAPS_EXT_CAN_MUTE_AUDIO_FROM_LINE
MASK_EXT_CAN_SET_TIMES_FOR_FLASH
MASK_EXT_DETECTS_LOOP_CURRENT_DROP
MASK_EXT_CAN_DO_ECHO_CANCELLATION
MASK_EXT_DETECTS_SIT
MASK_EXT_CIDCW_SEPERATE_EVENT
MASK_EXT_GENERATE_CID
MASK_EXT_DISTINCTIVE_RINGING
MASK_EXT_RESERVED1
MASK_EXT_RESERVED2
MASK_EXT_MORE_CAPS
H/W Capabilities word=efd9f03f
H/W Ext. Capabilities word=00fbc37f
S/W Version=1.3.6.9
F/W Version=10.03.23
S/N=HD00PRGR01103105021301
*** User reported failure at stage 2 ***
Short Event: Code=000001f2 Data=00000000
Short Event: Code=000001f2 Data=00000000
*** User reported failure at stage 5 ***

And here is the driver information:

Way2call Drivers Information:

Package Version: 2.00.95

OS version: 5.1.2600 Service Pack 3

Device Information:

1. Hi-Phone Desktop Pro. 021301
    Firmware Version: 10.03.23
    P/N: HD00PRGR01
    S/N: 1031-05-021301

Software Components:

File: w2cUSBM.dll
    Description: Way2call Multiple Hi-Phone Devices DLL
    Version: 1.3.6.9
    Build: b009

File: ScTspML.tsp
    Description: Way2call Multiple Hi-Phone Devices TSP
    Version: 2.00.88
    Build: 0

File: w2cMultiOcx.ocx
    Description: Way2call Multiple Hi-Phone Devices OCX
    Version: 1.0.0.4
    Build: 0

File: TestWiz.exe
    Description: Way2Call Multiple Hi-Phone Devices Test Wizard
    Version: 2.00.34
    Build: 0

File: w2cMdSound.exe
    Description: Way2call Multiple Devices As Sound Cards
    Version: 1.0.0.7
    Build: 0

File: scwiz32.exe
    Description: Way2Call Multiple Hi-Phone Devices PBX Wizard
    Version: 2.00.34
    Build: 0

File: w2cTspSetup.exe
    Description: Way2call TAPI Setup
    Version: 1.0.0.2
    Build: 0

File: \drivers\ScIPTsa.sys
Not required - For RS232 devices.

File: w2cRS232Wave.drv
Not required - For RS232 devices.

File: w2cUsb.dll
    Description: Hi-Phone User Mode Device Driver
    Version: 2.0.9.2
    Build: b0001

File: ml_setup.exe
    Description: Way2call Multiple Hi-Phone Devices Drivers installer
    Version: 2.0.0.42
    Build: b001

File: w2cMultiInfo.exe
    Description: Way2call drivers infromation
    Version: 1.0.0.4
    Build: 0

Audio IN devices:
0. Hi-Phone Desktop Pro.
1. SoundMAX HD Audio
2. Hi-Phone Desktop Pro. Aux

Audio OUT devices:
0. Hi-Phone Desktop Pro.
1. SoundMAX HD Audio

I do have to mention that this particular machine was experiencing some svchost.exe crashing problems earlier which I have since resolved, and the microphone issue seems to have only cropped up afterwards. Any help would be greatly appreciated.

]]> Mon, 26 Sep 2011 16:24:57 +0000 http://www.way2call.com/forum/forum_posts.asp?TID=192&PID=490#490 Hi-Phone and .NET : Multiple HiPhone devices http://www.way2call.com/forum/forum_posts.asp?TID=191&PID=489#489 Author: doronsh
Subject: Multiple HiPhone devices
Posted: Sep 26 2011 at 11:05am

Youcan connect as many Hi-Phone devices as the PC resources support.To doing so, please use the Hi-Phone multiple devicesSDK. It can be downloaded from the developer’s site.]]> Mon, 26 Sep 2011 11:05:45 +0000 http://www.way2call.com/forum/forum_posts.asp?TID=191&PID=489#489 Hi-Phone and .NET : Multiple HiPhone devices http://www.way2call.com/forum/forum_posts.asp?TID=191&PID=488#488 Author: hcripps
Subject: Multiple HiPhone devices
Posted: Sep 26 2011 at 10:11am

I have implmented an IVR application in .net for the Hi-Phone. I now need to run 2 or more Hi-Phone devices on a single PC to cover the number of calls. Any suggestions for doing this?]]> Mon, 26 Sep 2011 10:11:06 +0000 http://www.way2call.com/forum/forum_posts.asp?TID=191&PID=488#488 Hi-Phone Maestro : Maestro Error on Windows 7 64bit http://www.way2call.com/forum/forum_posts.asp?TID=87&PID=461#461 Author: jalyons
Subject: Maestro Error on Windows 7 64bit
Posted: Aug 30 2011 at 8:53am

Doron, Step one worked. Thanks for the help.]]> Tue, 30 Aug 2011 08:53:13 +0000 http://www.way2call.com/forum/forum_posts.asp?TID=87&PID=461#461